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Druva Documentation

Reset the password for an administrator

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/tick.png Business

Procedure for inSync Cloud administrator

Note: Only a cloud administrator can reset the password for other administrators.

To reset the password for an inSync Cloud administrator

  1. On the inSync  Management Console menu bar, click  > Administrators. The Manage Administrators page is displayed.
  2. Click the administrator for whom you want to reset the password.
  3. Click Reset Password. A message window appears.
  4. Click Yes.

inSync sends an e-mail with the new password to the administrator.

Procedure for inSync GovCloud administrator

Note: Only a GovCloud administrator can reset the password for other administrators.

To reset the password for an inSync GovCloud administrators

  1. On the inSync Management Console menu bar, click  > Administrators. The Manage Administrators page is displayed.
  2. Click the administrator for whom you want to reset the password.
  3. Click Reset Password. A message window is displayed.
  4. Click Yes. inSync sends an email with a link to reset the password to the inSync administrator.
    This link is valid for 24 hours. If the password link expires before the password is reset, the inSync GovCloud administrator can resend the invitation email.

The following image illustrates the contents of a sample email.

passwrod reset for admin_edited.png

The following entries are generated in the Audit Trails for administrator under All Activities:

  • inSync GovCloud administrator initiated a reset password for another administrator
  • inSync GovCloud administrator password reset successfully
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