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Druva Documentation

Co-branding inSync

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/tick.png Business

Overview

As an organizational policy, you may want your logo and company name to appear on the inSync Client and the alert email notifications sent to the end user. The co-branding settings on the inSync Management Console help you achieve just that. As a result, your users feel assured that inSync Client  is an officially approved app and the alert email notifications are sent from an authorized source.

With co-banding settings you can:

Add your logo and company name

The company name and logo added through this procedure are displayed on:

  • inSync Client
  • inSync alert notification emails sent to administrators and end users
  • inSync Web page

The logo and company name appear as shown in the images below.

inSync Client Co-BrandinSyncClient.png
inSync alert notification emails

MisconfiguredBackup-user email.png

 Since inSync uses base64 encoded images, co-branded logos are not displayed on emails in Microsoft Outlook.

inSync Web Co-BrandinSyncWebPg.png

 

Company logo image file specifications

Before you add your logo and company name, ensure that you have the company logo file on the inSync Master. The image file must meet the following criteria:

  • Dimension: 120x120 pixels
  • Size: up to 32 KB 
  • File Format: .png

To add your company name and logo:

  1. On the inSync Master Management Console menu bar, click SettingsIcon.png > Settings.
  2. Click the Co-branding tab.
  3. Click Edit. The Edit Settings window appears.

    Co-BrandCoNameandLogo.png

  4. Provide the appropriate information for each field.
    • In the Company name box, type the name of your company. The name should not be more than 50 characters.
    • In the Company logo box, browse and select your company's logo.
  5. Click Save. The company name and log are synced with the inSync Client in the first backup after this configuration.

Redirect help links to custom help files

The link configured through this procedure is linked to the Help menu of inSync Web and the help link in the inSync alert notification emails.  You can redirect users to custom help files or files and folders shared internally in your environment.

Co-BrandinCustmHelpLink.png

Hence before you add the link, ensure that you have  the references ready at the shared location for the users to access.

By default, the help link on the inSync Web points to the latest inSync Client documentation.

To add links to custom help files:

  1. On the inSync Master Management Console menu bar, click SettingsIcon.png > Settings.
  2. Click the Co-branding tab.
  3. Click Edit. The Edit Settings window appears.

    Co-BrandHelpLink.png

  4. In the Help link for user box, type the URL to the location of the custom help files.
  5. Click Save. This custom link is synced with the inSync Client in the first backup after this configuration.

Redirect help links to custom Quick Start Guide for inSync Share

As a Cloud administrator, you can provide a link to custom Quick Start Guide that you created for the inSync Share users in your organization. You can provide a link to text-based documentation, a video, or a combination of both. The Quick Start Guide is available in the inSync Share folder on your device.

After you specify the link to custom Quick Start Guide, the link will be updated during next inSync Client backup on your device. If you do not specify a link to Quick Start Guide, the users would be redirected to default inSync Share documentation.

Co-BrandinSyncShare.png

Before you begin

Before you add link to Quick Start Guide, ensure the following:

  • The organization has purchased the inSync Share add-on.
  • You have created custom Quick Start Guide for inSync users in your organization, and uploaded the guide to a shared location or on your intranet.
  • The link to custom Quick Start Guide does not contain special characters. For example, 'ø'.

To add a link to custom Quick Start Guide:

  1. On the inSync Master Management Console menu bar, click SettingsIcon.png > Settings.
  2. Click the Co-branding tab.
  3. Click Edit. The Edit Settings window appears.

    Co-BrandQuikStartShare.png
  4. In the  Link to quick start guide box, type the URL to the custom Quick Start Guide.
  5. Click Save. This custom link is synced with the inSync Client in the first backup after this configuration.

Display support contact information

The support contact information added through this procedure is displayed on inSync alert notification emails sent to end users.

inSync Client users may require your assistance at any point in time. The users can route their support queries through the contact information that you configure through this procedure. You can configure a value, such as names, designations, numbers, or an email address, which can open an email client, a phone dialing application, a support link, or a shared folder on your intranet. The contact information is displayed as a hyper link which users can click and report their queries.

To add support contact information:

  1. On the inSync Master Management Console menu bar, click SettingsIcon.png > Settings.
  2. Click the Co-branding tab.
  3. Click Edit. The Edit Settings window appears.

    Co-BrandSupportInfo.png
    The text in the Support contact name field is displayed as a hyperlink and resolves to open an email client, a phone dialing app, or a support link depending on what you configure in the Support contact information field.

  4. Refer the table below and configure the values in the Support contact name and Support Contact information fields.

    Support contact name
    (Example values)

    Support contact information

    Displayed as

    GCS Administrator

    http://<website URL>

    or

    https://<website URL>

    or

    file:///

    On inSync Client and inSync Web: Web link (specified in <website URL>) or folder path will be displayed.

    On alert notification emails: GCS Administrator will be displayed as a hyperlinked text and when clicked will open the web page (specified in <website URL>) or the file location.

    GCS Administrator

    mailto: <email address>

    On inSync Client and inSync Web: Email address will be displayed.

    On alert notification emails: GCS Administrator will be displayed as a hyperlinked text and when clicked will open the default email application of the user's device.
    GCS Administrator tel:<+X-XXX-XXX-XXXX>

    On inSync Client and inSync Web: Phoen number will be displayed.

    On alert notification emails: GCS Administrator will be displayed as a hyperlinked text and when clicked will open the default phone dialing application  of the user's device.
  5. Ensure the configured values, such as web link, email address, or phone numbers are working and click Save.
    This support contact information is synced with the inSync Client in the first backup after this configuration.