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Druva Documentation

Create a Help Desk administrator

inSync Cloud Editions: File:/tick.png Elite Plus File:/tick.png Elite File:/cross.png Enterprise File:/cross.png Business

Procedure

  • A Druva Cloud administrator can be created only through the Druva Cloud Platform Console. Click the Druva logo druva_logo.png on the menu bar to launch the Druva Cloud Platform Console. See Manage Druva administrators for more information.
  • All other inSync administrators can be created through the inSync Management Console as well as the Druva Cloud Platform Console.
  • Rights available to the pre-defined roles can be viewed and managed only through the inSync Management Console.

To create a help desk administrator

  1. On the inSync Management Console menu bar, click 2.png > Administrators. The Administrators and Roles page appears.
  2. Click Create Administrator. The Create New Administrator window appears.

    CreatehelpDeskAdmin_Summary.png

  3. On the Summary page, provide the appropriate information for each field.
    Field Action
    Name Type the name of the new administrator.
    Email Type the email ID of the new administrator.
    Assign role  Select Help Desk Admin.
  4. Click Next. The Access Control page appears.

    CreatehelpDeskAdmin_AccessControl.png

  5. Select the profiles that you want to assign to the help desk administrator.
  6. Click Finish.
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