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Druva Documentation

Add MSP Administrators

On-Premise Editions:File:/cross.pngEnterpriseFile:/tick.pngProfessional
Supported inSync mobile app versions:3.7 or later

Overview

Using creating inSync Management Console you can create an MSP administrator to manage customer account. Multiple MSP administrators can also be added to a customer account. The MSP administrator can also navigate between the inSync Management Console and MSP Management Console to manage customer accounts more efficiently. For more information on managing MSP customers see Manage Customers.

Procedure 

To add a new MSP administrator 

Note: The primary MSP administrator is created by default . The procedure given below is to add new administrators to the MSP account.

  1. On the inSync Master Management Console menu bar, click 2.png > Administrators. The Administrators and Roles page appears.
  2. Click Create Administrator. The Create New Administrator window appears.
  3. On the Summary page, provide the appropriate information for each field.
Field Action
Name Enter the MSP administrator name.
Email Enter the MSP administrator email address.
Assign Role Select a role from the drop down. It is recommended you select a role based on which MSP administrator can perform inSync action on the account.


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  1. Click Next.
  2. On the Access Control page, click Finish.

Adding multiple MSP administrators to an account

To add multiple MSP administrators to an account

  1. On the inSync Master Management Console menu bar, click 2.png > Administrators. The Administrators Roles page appears.
  2. Click Create Administrator. The Create New Administrator window appears.
  3. On the Summary page, provide the appropriate information for each field.
    Field Action
    Name Enter the MSP administrator's detailsfor all the administrators you want to add to the account.
    Email Enter the MSP administrator's email address.
    Assign Role Select a role from the drop down. It is recommended you select a role based on which MSP administrator can perform what action on the account.
  4. Click Next.
  5. On the Access Control page, click Finish.

Note: 

  • After the MSP Administrator is created, the activation link is sent in an email. Clicking on this link redirects the MSP administrator to the MSP Management Console login page. For more information see Grant seamless access to an administrator.
  • An existing inSync Management Console Administrator who has an MSP Administrator's email id, can login directly to the MSP Management Console via the inSync Management Console to manage multiple customer accounts. For more information on giving seamless access see Grant seamless access to an administrator.
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