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Druva Documentation

Login and Administrator Experience Change with the July 2018 Cloud Push for inSync

With the cloud push scheduled in July, we are excited to make the new Druva Cloud Platform Console available to all the inSync customers.

With this update, the inSync administrators will experience the following changes on the inSync Management Console:

Note: There will be no impact on the backup or restore jobs. 

Action required 

To avoid issues with login and the Druva Cloud Platform Console, ensure that the outbound traffic to the following URLs is permitted:

If you allow outbound traffic to all Druva URLs by adding *.druva.com in the exclusion list of the firewall settings, you will not encounter issues related to login and the Druva Cloud Platform Console. The IP addresses of the URLs listed above are not available.  

Check this video to learn more about the Druva Cloud Platform Console.

New login page

The current URL to access the inSync Management Console, https://cloud.druva.com, will be redirected to https://login.druva.com, and your inSync login credentials will be the same. 

In the new login experience:

  • Enter the email address
  • Either enter a password, or you are taken to the single sign-on provider's login page if single sign-on is configured for your account

Note: There is no change in the login experience for MSP managed customers.

Current login experience

inSync login.gif

New login experience

login screen.gif

Administrator role changes

A new role, Druva Cloud administrator, will be introduced to streamline privileges available to administrators. The Druva Cloud administrator is the super administrator who gets product cloud administrator privileges along with the ability to modify account settings. All the existing administrators with the inSync Cloud administrator role will be promoted to the Druva Cloud administrator role. With this cloud update, only the Druva Cloud administrators will be able to perform the following actions:

  • Add Druva Cloud administrators
  • Set up single sign-on
  • Log in using a password even with single sign-on enabled (failsafe administrator privilege)
  • Set up a password policy
  • Set up geofencing

Existing inSync Cloud administrators who are promoted to Druva Cloud administrators but did not have failsafe administrator privileges:

  • Get the failsafe administrator privilege
  • Receive an email from Druva containing a password
  • Can login using the password and reset the password

NoteAny new inSync Cloud administrators that the Druva Cloud administrators create will no longer be able to perform the above actions.

Set up a password policy

According to the new password policy guidelines, a strong password must contain:
• At least 12 characters
• At least one letter [a-z, A-Z]
• One numeric character [0-9]
• One special character

Only a Druva Cloud administrator will be able to set up a password policy. The existing password policies remain unchanged, however, when you create a new password policy or modify an existing policy, these new guidelines will be applicable.

Single sign-on and Geofencing

Single sign-on and geofencing features are now enabled for inSync Business Edition as well. 

For more information on single sign-on and Geofencing, see inSync Single sign-on and Geofencing

Dashboard

inSync dashboard

The Dashboard displays a Druva logo druva_logo.png which you can click to navigate to the Druva Cloud Platform Console. The URL for the Druva Cloud Platform Console is: https://console.druva.com

inSync dash crop.png

Druva Cloud Platform Console  

A new option will be available on the inSync Management Console to experience the Druva Cloud Platform Console; a unified interface from where you can manage the entire data footprint of your organization on servers, endpoints, and cloud applications such as Office 365. In addition, you can subscribe to new services, review your service utilization, check the cloud status, and access support and learning resources from the new console.
 

inSync select.png

You can navigate to the inSync dashboard by clicking, inSync on the Druva Cloud Platform Console.

New login and logout experience for customers with inSync as well as Phoenix licenses

Customers with inSync as well as Phoenix licenses will see the following changes:

  • On the login page, you enter your email address and click next

Normal Login 1.png

  • On the next page, you will get an option to either log into inSync or log into Phoenix. As applicable, you may select to log in to either inSync or Phoenix

Normal Login 3.png

  • On the next page, enter a password and you are redirected to the respective Management Console based on your selection in the above step

Normal Login 4.png

  • To navigate from the applicable Management Console to the Druva Cloud Platform Console at any time during the session, click the Druva icon 
  • The Druva Cloud Platform Console displays only the services applicable to the product which you selected at the time of login. And the services associated with the other product remain inactive
  • If you attempt to access the services of other than the logged-in product, a prompt is displayed, which requests your permission to switch from one product to the other product

Extended Login 1.png

  • When you select to log in to other product in the previous step, you are redirected to the login page of the intended product
  • Enter a password and you are redirected to the intended product's Management Console, which you selected in the previous step

Extended Login 3.png

  • To navigate from the applicable Management Console to the Druva Cloud Platform Console at any time during the session, click the Druva icon 
  • The Druva Cloud Platform Console displays only the services applicable to the product which you selected during this login session. And the services associated with the previously logged-in product now becomes inactive
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