inSync Cloud support and EOL policies
End-of-Life (EOL) Policy for inSync Client for Cloud
Each release of the inSync Client for Cloud comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.
Druva recommends its customers to periodically upgrade the inSync Client installed on user devices to the latest version.
The following EOL policies are applicable to the inSync Client for Cloud:
- End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work.
- End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked.
Druva supports only the last version of inSync Client compatible with Linux OS. The last version of inSync Client qualified with Linux OS is inSync Client v5.9.
Druva sends periodic reminders to its customers to ensure that they upgrade the inSync Client for Cloud to the latest version.
Latest inSync Client for Cloud
The following table displays the latest inSync Client for Cloud version and the revision number for each OS platform.
| Release Version |
Revision No. (Windows) | Revision No. (macOS) | Revision No. (Linux) |
| v6.9.0 | r110050 | r110050 | - |
| Linux (Ubuntu) - v5.9.1 | - | - | r100563 |
|
Linux (CentOS) - v5.9
|
- | - | r76740
Note:
|
Customers can opt to upgrade the inSync Client for Cloud to the latest version by using either manual upgrade, bulk upgrade, or auto upgrade. For instructions on how to upgrade the inSync Client for Cloud, see Upgrade the inSync Client.
For assistance, submit a request to Support.
Supported inSync Client for Cloud versions
The following table lists the inSync Client for Cloud versions that Druva supports with inSync Cloud.
| Release Version |
Revision No. (Windows) |
Revision No. (macOS) |
Revision No. (Linux) |
EOS Date | EOL Date |
| 6.9.0 | r110050 | r110050 | - | October 01, 2022 | April 01, 2023 |
|
6.8.3 *Patch update over inSync Client v6.8.0 for inSync GovCloud |
- | r110041 | - | October 01, 2022 | April 01, 2023 |
|
6.8.2 *Patch update over inSync Client v6.8.0 |
- | r110030 | - | July 01, 2022 | January 01, 2023 |
|
6.8.1 *Patch update over inSync Client v6.8.0 |
r110020 | r110020 | - | June 01, 2022 | December 01, 2022 |
| 6.8.0 | r110000 | r110000 | - | May 01, 2022 | November 01, 2022 |
| 6.7.1 *Patch update over inSync Client v6.7.0 |
r108801 | - | - | April 01, 2022 | October 01, 2022 |
| 6.7.0 | r107661 | r107661 | - | March 01, 2022 | September 01, 2022 |
| 6.6.4 *Patch update over inSync Client v6.6.0 |
r103713 | - | - | December 01, 2021 | June 01, 2022 |
| 6.6.3
*Patch update over inSync Client v6.6.0 |
r102156 | - | - | November 01, 2021 | May 01, 2022 |
| 6.6.2
*Patch update over inSync Client v6.6.0 |
r100560 |
r100560 |
- |
October 01, 2021 |
April 01, 2022 |
| 6.6.1
*Patch update over inSync Client v6.6.0 |
r99876 |
- |
- |
September 01, 2021 |
March 01, 2022 |
| 6.6.0 | r99127 | r99127 | r76740
Note:
|
September 01, 2021 | March 01, 2022 |
| 6.5.2
*Patch update over inSync Client v6.5.0 |
r99097 | - | - | September 01, 2021 | March 01, 2022 |
| 6.5.1
*Patch update over inSync Client v6.5.0 |
r96080 | r96080 | - | July 01, 2021 | January 01, 2022 |
| 6.5.0 | r92641 | r92641 | r76740
Note:
|
May 01, 2021 | November 01, 2021 |
|
5.9.1 *Patch update over inSync Client v5.9 that includes support for Ubuntu 20.04 |
- | - | r100563 | August 01, 2022 | February 01, 2023 |
|
5.9 |
- | - | r76740 | - | - |
Unsupported inSync Client versions
The following table lists the inSync Client versions for which support has been discontinued.
| Release No. | Revision No. (Windows) | Revision No. (Mac) | Revision No. (Linux) | EOL Date |
|---|---|---|---|---|
| 6.2.0 | r81703 | r83221 | - | May 01, 2021 |
| 6.1.1 | r72937 | r73217 | - | October 01, 2020 |
| 6.1.0 | r69845 | r69845 | - | August 01, 2020 |
| 6.0.1 | r66660 | r66660 | - | May 01, 2020 |
| 5.9.5 | r60564 | r58373 | - | June 01, 2019 |
| 5.9 | r51251 | r51251 | - | December 01, 2018 |
| 5.8 | r44506 | r44798 | - | August 01, 2017 |
| 5.7 | r40852 | r40851 | - | June 01, 2017 |
| 5.6 | r37902 | r37901 | - | February 01, 2017 |
| 5.5 | r34036 | r33963 | r33966 | September 01, 2016 |
| 5.4.2 | r31693 | r31790 | - | June 01, 2016 |
| 5.4.1 | r29258 | r29361 | r26044 | February 01, 2016 |
| 5.4 | r28251, r27380, r26924, r26043, r25819 | r28250, r26923, r26042, r25748 | r26044 | August 01, 2015 |
| 5.3.1 | r23138, r22614 | r23137, r22613 | - | April 01, 2015 |
| 5.3 | r21115 | r21508, r21113 | r21121 | January 01, 2015 |
EOL policy for inSync CloudCache Server
Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.
Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.
EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.
Supported inSync CloudCache Server versions
The following table lists the supported versions
| Release No. | Revision No. |
|---|---|
| 5.8 Patch Update 2 | r108117 |
| 5.8 Patch Update 1 | r106878 |
| 5.8 | r42608 |
Unsupported inSync CloudCache Server versions
The following table lists the inSync CloudCache Server versions for which support has been discontinued.
| Release No. | Revision No. |
|---|---|
| 5.4.2 |
r31749 |
| 5.4.1 | r26924 |
EOL policy for inSync Connector
Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.
Note: Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.
EOL for a inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.
Supported inSync Connector versions
The following table lists the supported versions
| Release No. | Revision No. |
|---|---|
| 6.1.1 patch update | r106783 |
| 6.1.1 | r79092 |
| 5.8 | r42608 |
Unsupported inSync Connector versions
The following table lists the inSync Connector versions for which support has been discontinued.
| Release No. | Revision No. |
|---|---|
| 5.4.2 | r31693 |
| 5.4 | r25819 |
EOL policy for inSync mobile app
Each release of the inSync mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync mobile apps as and when required.
Note: Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions of inSync Mobile app on Android and iOS.
EOL for an inSync mobile platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.
Supported inSync mobile app versions for Android
| Mobile OS Platform | OS Versions | Supported mobile app versions |
|---|---|---|
|
Android |
|
|
Supported inSync mobile app versions for iOS
| Mobile OS Platform | OS Versions | Supported mobile app versions |
|---|---|---|
|
iOS |
|
|
Unsupported inSync mobile app versions for Android
| Mobile OS Platform | Unsupported mobile app versions |
|---|---|
|
Android |
|
Unsupported inSync mobile app versions for iOS
| Mobile OS Platform | Unsupported mobile app versions |
|---|---|
|
iOS |
|
Effective October 03, 2020, Druva will no longer develop, repair, maintain, or test the following versions of inSync mobile app versions. For assistance, submit a request to Druva Support.
| Mobile OS Platform | OS Version |
|---|---|
| Windows |
|
End-of-Life (EOL) Policy for Box
Effective September 30, 2020, Druva will no longer develop, repair, maintain, or test the product software.
For assistance, submit a request to Druva Support.