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Druva Documentation

inSync Cloud support and EOL policies

EOL policy for inSync Clients

Each release of the inSync Client comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.

Per Druva's end-of-life (EOL) policy, Druva discontinues versions of the inSync Client that are more than 15 months old.

EOL for an inSync Client version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During an inSync release, Druva publishes the tentative EOL date for the inSync Client. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.

Druva recommends its customers to periodically upgrade inSync Clients installed on user laptops to the latest version. The following table lists the latest version and revision number of the inSync Client for each OS platform.

Release No. Revision No. (Windows) Revision No. (Mac) Revision No. (Linux)
5.9.5 r57926 r57636 r51251

Note: Druva has not released new inSync Client for Linux with 5.9.5.

For instructions on how to upgrade the inSync Client, see Upgrade inSync Client on user device. If you need any other assistance, submit a request to Druva Support.

Supported inSync Client versions

The following table lists the inSync Client versions Druva supports with inSync Cloud.

Release No. Revision No. (Windows) Revision No. (Mac) Revision No. (Linux) EOL Date
5.9.5 r57926 r57636 - September 01, 2018
5.9 r51251 r51251 r51251 March 01, 2018

Unsupported inSync Client versions

The following table lists the inSync Client versions for which support has been discontinued.

Release No. Revision No. (Windows) Revision No. (Mac) Revision No. (Linux) EOL Date
5.8 r44506 r44798 - August 01, 2017
5.7 r40852 r40851 - June 01, 2017
5.6 r37902 r37901 - February 01, 2017
5.5 r34036 r33963 r33966 September 01, 2016
5.4.2 r31693 r31790 - June 01, 2016
5.4.1 r29258 r29361 r26044 February 01, 2016
5.4 r28251, r27380, r26924, r26043, r25819 r28250, r26923, r26042, r25748 r26044 August 01, 2015
5.3.1 r23138, r22614 r23137, r22613 - April 01, 2015
5.3 r21115 r21508, r21113 r21121 January 01, 2015 
5.2.2 and earlier r20208, r20081 r20149, r20073 -

EOL policy for inSync CloudCache Server

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.

EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

The following table lists the supported versions

Release No. Revision No.
5.8 r42608
5.4.2 r31749

Unsupported inSync CloudCache Server versions

The following table lists the inSync CloudCache Server versions for which support has been discontinued.

Release No. Revision No.
5.4.1 r26924

EOL policy for inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.

EOL for an inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

The following table lists the supported versions

Release No. Revision No.
5.8 r42608
5.4.2 r31693

Unsupported inSync Connector versions

The following table lists the inSync Connector versions for which support has been discontinued.

Release No. Revision No.
5.4 r25819

EOL policy for inSync mobile app

Each release of the inSync mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync mobile apps as and when required.

Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions on iOS and Android. Druva also supports Windows Phone 8.x on the Windows Phone platform.

EOL for an inSync mobile platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.