inSync Cloud support and EOL policies
EOL policy for inSync Clients
Each release of the inSync Client comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.
Per Druva's end-of-life (EOL) policy, Druva discontinues versions of the inSync Client that are more than 15 months old.
EOL for an inSync Client version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During an inSync release, Druva publishes the tentative EOL date for the inSync Client. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.
Druva recommends its customers to periodically upgrade inSync Clients installed on user laptops to the latest version. The following table lists the latest version and revision number of the inSync Client for each OS platform.
| Release No. | Revision No. (Windows) | Revision No. (Mac) | Revision No. (Linux) |
|---|---|---|---|
| 6.0.1 | r66660 | r66660 | r51251
Note:
|
For instructions on how to upgrade the inSync Client see, Upgrade the inSync Client on the user's device. If you need any other assistance, submit a request to Druva Support.
Supported inSync Client versions
The following table lists the inSync Client versions Druva supports with inSync Cloud.
| Release No. | Revision No. (Windows) | Revision No. (Mac) | Revision No. (Linux) | EOL Date |
|---|---|---|---|---|
| 6.0.1 | r66660 | r66660 | r51251
Note:
|
August 12, 2019 |
| 5.9.5 | r60564 | r58373 | r51251
Note:
|
September 01, 2018 |
Unsupported inSync Client versions
The following table lists the inSync Client versions for which support has been discontinued.
| Release No. | Revision No. (Windows) | Revision No. (Mac) | Revision No. (Linux) | EOL Date |
|---|---|---|---|---|
| 5.9 | r51251 | r51251 | - | March 01, 2018 |
| 5.8 | r44506 | r44798 | - | August 01, 2017 |
| 5.7 | r40852 | r40851 | - | June 01, 2017 |
| 5.6 | r37902 | r37901 | - | February 01, 2017 |
| 5.5 | r34036 | r33963 | r33966 | September 01, 2016 |
| 5.4.2 | r31693 | r31790 | - | June 01, 2016 |
| 5.4.1 | r29258 | r29361 | r26044 | February 01, 2016 |
| 5.4 | r28251, r27380, r26924, r26043, r25819 | r28250, r26923, r26042, r25748 | r26044 | August 01, 2015 |
| 5.3.1 | r23138, r22614 | r23137, r22613 | - | April 01, 2015 |
| 5.3 | r21115 | r21508, r21113 | r21121 | January 01, 2015 |
EOL policy for inSync CloudCache Server
Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.
Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.
EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.
The following table lists the supported versions
| Release No. | Revision No. |
|---|---|
| 5.8 | r42608 |
| 5.4.2 | r31749 |
Unsupported inSync CloudCache Server versions
The following table lists the inSync CloudCache Server versions for which support has been discontinued.
| Release No. | Revision No. |
|---|---|
| 5.4.1 | r26924 |
EOL policy for inSync Connector
Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.
Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.
EOL for a inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.
The following table lists the supported versions
| Release No. | Revision No. |
|---|---|
| 5.8 | r42608 |
| 5.4.2 | r31693 |
Unsupported inSync Connector versions
The following table lists the inSync Connector versions for which support has been discontinued.
| Release No. | Revision No. |
|---|---|
| 5.4 | r25819 |
EOL policy for inSync mobile app
Each release of the inSync mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync mobile apps as and when required.
Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions on iOS and Android. Druva also supports Windows Phone 8.x on the Windows Phone platform.
EOL for an inSync mobile platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.