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Druva Documentation

inSync Cloud support and EOL policies

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End-of-Life (EOL) Policy for inSync Client for Cloud

Each release of the inSync Client for Cloud comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.

Druva recommends its customers to periodically upgrade the inSync Client installed on user devices to the latest version.

The following EOL policies are applicable to the inSync Client for Cloud:

  • End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work. 
  • End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked. 

Druva supports only the last version of inSync Client compatible with Linux OS. The last version of inSync Client qualified with Linux OS is inSync Client v5.9.

Druva sends periodic reminders to its customers to ensure that they upgrade the inSync Client for Cloud to the latest version.

Latest inSync Client for Cloud

The following table displays the latest inSync Client for Cloud version and the revision number for each OS platform.

Release Version

 		 Revision No. (Windows) Revision No. (Mac) Revision No. (Linux)
Windows - v6.8.0 r110000 - -
macOS - v6.8.0
 
r110000		 -

 
Linux - v5.9     r76740

Note:

  • Druva has not released new inSync Client for Linux with the latest release.
  • You can continue using the supported version of inSync Client 5.9 for Linux.

Customers can opt to upgrade the inSync Client for Cloud to the latest version by using either manual upgrade, bulk upgrade, or auto upgrade. For instructions on how to upgrade the inSync Client for Cloud, see Upgrade the inSync Client. 

For assistance, submit a request to Druva Support.

Supported inSync Client for Cloud versions 

The following table lists the inSync Client for Cloud versions that Druva supports with inSync Cloud.

Release Version
 		 Revision No. (Windows)
 		 Revision No. (Mac)

 		 Revision No. (Linux)
 		 EOS Date EOL Date
6.8.0 r110000 r110000 - May 01, 2022 Nov 01, 2022
6.7.1

*Patch update over inSync Client v6.7.0		 r108801 - - Apr 01, 2022 Oct 01, 2022
6.7.0 r107661 r107661 - Mar 01, 2022 Sep 01, 2022
6.6.4

*Patch update over inSync Client v6.6.0		 r103713 - - Dec 01, 2021 Jun 01, 2022
6.6.3

*Patch update over inSync Client v6.6.0

 r102156 - - Nov 01, 2021 May 01, 2022
6.6.2

*Patch update over inSync Client v6.6.0
r100560
r100560
-
Oct 01, 2021
Apr 01, 2022
6.6.1

*Patch update over inSync Client v6.6.0
r99876
-
-
Sep 01, 2021
Mar 01, 2022
6.6.0 r99127 r99127 r76740

Note:

  • Druva has not released a new inSync Client for Linux with 6.6.0.
  • You can continue using the supported version of inSync Client 5.9 for Linux.
 Sep 01, 2021 Mar 01, 2022
6.5.2

*Patch update over inSync Client v6.5.0

 r99097 - - Sep 01, 2021 Mar 01, 2022
6.5.1

*Patch update over inSync Client v6.5.0

 r96080 r96080 - July 01, 2021 January 01, 2022
6.5.0 r92641 r92641 r76740

Note:

  • Druva has not released a new inSync Client for Linux with 6.5.0.
  • You can continue using the supported version of inSync Client 5.9 for Linux.
 May 01, 2021 Nov 01, 2021
6.2.0 r81703 r83221 r76740

Note:

  • Druva has not released new inSync Client for Linux with 6.2.0.
  • You can continue using the supported version of inSync Client 5.9 for Linux.
 October 01, 2020 April 01, 2021
5.9 - - r76740 - -

Unsupported inSync Client versions

The following table lists the inSync Client versions for which support has been discontinued.
Release No. Revision No. (Windows) Revision No. (Mac) Revision No. (Linux) EOL Date
6.1.1 r72937 r73217 - October 01, 2020
6.1.0 r69845 r69845 - August 01, 2020
6.0.1 r66660 r66660 - May 01, 2020
5.9.5 r60564 r58373 - June 01, 2019
5.9 r51251 r51251 - December 01, 2018
5.8 r44506 r44798 - August 01, 2017
5.7 r40852 r40851 - June 01, 2017
5.6 r37902 r37901 - February 01, 2017
5.5 r34036 r33963 r33966 September 01, 2016
5.4.2 r31693 r31790 - June 01, 2016
5.4.1 r29258 r29361 r26044 February 01, 2016
5.4 r28251, r27380, r26924, r26043, r25819 r28250, r26923, r26042, r25748 r26044 August 01, 2015
5.3.1 r23138, r22614 r23137, r22613 - April 01, 2015
5.3 r21115 r21508, r21113 r21121 January 01, 2015 

EOL policy for inSync CloudCache Server

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.

EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

Supported inSync CloudCache Server versions

The following table lists the supported versions

Release No. Revision No.
5.8 Patch Update 2 r108117
5.8 Patch Update 1 r106878
5.8 r42608

Unsupported inSync CloudCache Server versions

The following table lists the inSync CloudCache Server versions for which support has been discontinued.

Release No. Revision No.
5.4.2

r31749
5.4.1 r26924

EOL policy for inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Note: Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.

EOL for a inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

Supported inSync Connector versions

The following table lists the supported versions

Release No. Revision No.
6.1.1 patch update r106783
6.1.1 r79092
5.8 r42608

Unsupported inSync Connector versions

The following table lists the inSync Connector versions for which support has been discontinued.

Release No. Revision No.
5.4.2 r31693
5.4 r25819

EOL policy for inSync mobile app

Each release of the inSync mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync mobile apps as and when required.

Note: Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions of inSync Mobile app on Android and iOS.

EOL for an inSync mobile platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.

Supported inSync mobile app versions for Android

Mobile OS Platform OS Versions Supported mobile app versions

 

Android
  • Oreo (8.x)
  • Pie (9.x)
  • Android 10
  • Android 11
  • 4.5.14-r2015
  • 4.5.13-r2013
  • 4.5.12-r2011

Supported inSync mobile app versions for iOS

Mobile OS Platform OS Versions Supported mobile app versions

 

iOS
  • iOS 11
  • iOS 12
  • iOS 13
  • iOS 14
  • 4.5.10-r2230
  • 4.5.9-r2227
  • 4.5.8-r2229

Unsupported inSync mobile app versions for Android

Mobile OS Platform Unsupported mobile app versions

 

Android
  • 4.5.11-r2010
  • 4.5.8-r2007
  • 4.5.7-r2006
  • 4.5.6-r2005

 Unsupported inSync mobile app versions for iOS

Mobile OS Platform Unsupported mobile app versions

 

iOS
  • 4.5.7-r2221
  • 4.5.6-r2215
  • 4.5.5-r2214

Effective October 03, 2020, Druva will no longer develop, repair, maintain, or test the following versions of inSync mobile app versions. For assistance, submit a request to Druva Support.

Mobile OS Platform OS Version
Windows
  • Windows Phone 8
  • Windows Phone 8.1

End-of-Life (EOL) Policy for Box

Effective September 30, 2020, Druva will no longer develop, repair, maintain, or test the product software.

For assistance, submit a request to Druva Support.