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Druva Documentation

inSync Cloud Updates in 2017

inSync Cloud Update on Dec 23, 2017

The following enhancements are available with the inSync 5.9.5 CU15, cloud update.

Enhancements

Modify LDAP mapping
inSync administrators can now update the Filter Users criteria, which is used to filter and import users from the registered LDAP.

Based on the updated criteria:

  • New inSync user accounts are created for the imported users.
  • Existing inSync user accounts which do not belong to any LDAP mapping are preserved.

For more information, see Modify an LDAP Mapping.

Fixed Issues

  • 43634 - Fixed inconsistency in the Backup & Restore Status pie chart on the inSync Dashboard page, which wrongly displayed Backup Failed device count in case of failed backups.
  • 45104 - Fixed inconsistency in the count of actual number of enabled devices for backup on the inSync Dashboard page.

inSync Cloud Update on Dec 09, 2017

The following bug fixes are available with the inSync 5.9.5 CU14, cloud update.

Fixed Issues

  • 40590 - Files modified on inSync Share displayed wrong Last Modified time due to a time zone difference.
  • 44459 - inSync Client debug logs generated after a failed Exchange Online email backup contained contents of the email.
  • 44831 - Exchange Online email restores triggered from an older snapshot, restored emails with the latest timestamp if the email content had a colon (:) followed by the new line characters (\r or \n).

inSync Cloud Update on Nov 25, 2017

The following enhancements are available with the inSync 5.9.5 CU13 , cloud update.

Enhancements

Live Activities page

The status of the in-progress backup and restore activities is now updated every 15 minutes on the inSync Management Console >  Live ActivitiesLive_activities.png page.

Fixed Issues

  • 42697 - Duplicate entries of restore activities were created on the Live Activities page. 
  • 44784 - inSync failed to import AD users from an AD Mapping that filtered users based on a specific country.
  • 44991 - An Internal Error message was displayed when inSync administrators accessed the list of guest users.

inSync Cloud Update on Nov 11, 2017

The following enhancements are available with the inSync 5.9.5 CU12, cloud update.

Enhancements

Reports update

Druva has modified the date and time format in the HTML and CSV reports that you download from inSync Management Console. The format is changed from alphanumeric to numeric so that you can easily sort the report data by date and time. 

Email template change

Druva has enhanced the user experience of the email templates that are sent from inSync. Here is an example of the new user welcome email template:

download insync client welcome email.png

SharePoint Online update

Administrators can set the retention period to unlimited for the SharePoint Online backups. For more information see How to manage SharePoint Online for Office 365?

Support for High Sierra

inSync Clients installed on Mac OS 10.13 or later display High Sierra as the name of the device operating system.

inSync Cloud Update on Nov 04, 2017

The following updates are available with the inSync  5.9.5 CU11 Patch 1, cloud push patch. 

Enhancements 

There are no new features or enhancements released with this cloud push patch.

Fixed Issue

45144 - WebDAV failed to recognize devices with a "/ " or a "," in the device name. 

inSync Client 5.9.5 Patch Update 3

The following updates are available with the inSync Client 5.9.5 patch release on October 28, 2017.

UI enhancements to the Specify Folder Filters page:

The list of excluded file paths is now also shown under the Include all files option.

client_ui_11.png                                    client_ui_22.png


Fixed issue

43173 - inSync Client displayed misconfigured folder alerts for the Microsoft Office applications that were not installed on the user device.

Action required: inSync administrator must upgrade inSync Client 5.9.5 to patch update 3 on user devices. For more information, see Upgrade inSync Client on user device.

For more information or upgrade assistance, contact Druva Support.

inSync Cloud Update on Oct 28, 2017

The following enhancements are available with the inSync 5.9.5 CU11, cloud update.

Enhancements

Updates to email restore

Enhancements to inSync support for Exchange Online(O365) and Gmail include:

  • Backup
    • Change tracking of emails in incremental backup in the event where emails are moved within the mailbox.
    • Incremental backups to capture deletion of email(s) from the mailbox.
  • Restore
    • View the emails (within a mailbox), calendars, and contacts, and selectively restore or download it.
  • Retention
    • Administrators can set the retention period for emails to enhance compliance requirements around retention.

Note: This feature is currently available only for new customers who onboard after 5.9.5 CU11. For existing customers, Druva will roll out a migration plan in the first quarter of 2018.

System and App settings backup (Persona backup)

  • Support for Microsoft Edge version 40 browser settings on Windows 10.
  • Support for Microsoft OneNote settings for Office 2010, 2013, and 2016.

For the complete list of supported System and App settings, see Supported system settings.

inSync Cloud Update on Oct 14, 2017

The following enhancements are available with the inSync 5.9.5 CU10, cloud update.

Enhancements

System and App settings backup (Persona backup)

  • inSync now backs up the browser settings for Mozilla Firefox version 55 on Windows devices. For the complete list of supported System and App settings, see Supported system settings.
  • Support for migration of non-mapi settings from Outlook 2013 to 2016.

Fixed Issues

  • 43157 - Improved the time required for backing up large Gmail accounts.
  • 44108 - During the Integrated mass deployment process, if a Cloud Apps account was already registered and enabled for backup for a user, inSync did not allow device activation even when the Activate only the first device for every user setting was enabled.
  • 44242 - Live Activities page took longer to load and it affected the browser performance when there were too many concurrent inSync activities.
  • 44253 - Issue with the migration of the following Trust Center settings from Microsoft Excel 2010 to 2016 as part of System and App settings backup:
    • Trusted Locations
    • Trusted Documents
    • Add-ins
    • ActiveX Settings
    • Macro Settings
    • External Content
  • 44672 - Scheduled backups failed with the error - Backup failed. Error: Server busy. (#100000050).
  • 44841 - WebDAV access failed for inSync administrators if their password contained a hyphen (-).

inSync Cloud Update on Sept 30, 2017

The following enhancements are available with the inSync 5.9.5 CU9, cloud update.

Enhancements 

WebDAV access using an API token

inSync Cloud administrators can now access WebDAV using an inSync API token. Any cloud administrator can generate the API token and other Cloud administrators can use it to access WebDAV. For more information, see Access legal hold data using WebDAV.

Support for SharePoint Online on Microsoft Azure

In addition to Support for SharePoint Online on AWS, Druva has added support for Microsoft Azure to protect SharePoint Online data.

Enhancements to System and App settings backup (Persona backup)

inSync now backs up the browser settings for Google Chrome version 60 on Windows devices. For the complete list of supported System and App settings, see Supported system settings.

UI Updates 

 The Access Token tab on the Settings page is renamed to inSync APIs tab. 

Click here to view the change in the UI.

settings_insync_api.png

Fixed Issues 

  • 41725 - inSync now excludes temporary files and the following cache folders that are created by Chrome and Firefox browsers from backup.
    • jumpListCache, OfflineCache, and startupCache on Firefox browser.
    • Media Cache, CacheStorage, Application Cache, CacheWritableAdobeRoot, and GPUCache on Chrome browser.
  • 43794 -  inSync now excludes the following cache folder and files from Office 2013 and 2016 system settings backup:
    • Officefilecache folder
    • UccApi and etl log files for Lync

inSync Cloud Update on Sept 16, 2017

The following enhancements are available with the inSync 5.9.5 CU8, cloud update.

Enhancements 

General Availability (GA) of inSync support for SharePoint Online

inSync support for SharePoint Online (for Office 365) is now GA and available to all our inSync Office 365 customers.

As an inSync Cloud administrator, you can configure inSync to protect and restore SharePoint Online site collections. The advantages of this offering include:

  • Customizable backup frequency - Enables inSync administrators to discover SharePoint Online sites and protect data as per their organization's Recovery Point objectives.
  • Flexible recovery location - Enables inSync administrators to restore SharePoint Online data to the original site or as a copy within site or simply download it.
  • On-demand restore - Enables inSync administrators to restore SharePoint Online data on demand.
  • Granular Restore capability- Provides inSync administrators an option to do a full site restore or an object level restore, making restores more efficient.

Action required for existing Office 365 customers

If you are an existing inSync O365 customer, perform the following steps to enable SharePoint Online backup,

  1. Re-configure inSync app for Office 365 through inSync Management Console. For detailed procedure, see How to reconfigure inSync with Office 365?
  2. Configure SharePoint Online for backup. For detailed procedure, see How to manage SharePoint Online for Office 365?

Action required for new Office 365 customers

If you are a new Office 365 customer, perform the following steps to enable SharePoint Online backup,

  1. Configure inSync to integrate with Office 365. For detailed procedure, see How to configure inSync with Office 365?
  2. Configure SharePoint Online for backup. For detailed procedure, see How to manage SharePoint Online for Office 365?

Note:

inSync administrators can configure SharePoint Online for backup from SharePoint tab under Data Sources > Cloud Apps > Office 365 in the inSync Management Console. If the SharePoint tab is not available, contact Druva Support to enable it.

Enhanced Alerts for Cloud Apps Status

Details column in Cloud Apps Status alert email now specifies the exact reason for backup disruption.

inSync Cloud Update on Sept 02, 2017

The following enhancements are available with the inSync 5.9.5 CU7, cloud update.

End of Support 

In line with our regular email communication since the past few months, Druva has ended support for SSLv3 and TLS 1.0.

Why is Druva making this change?

As you may be aware, SSLv3 and TLS 1.0 are now obsolete and known to have several security vulnerabilities. IETF, as well as several government agencies and global compliance regulations have mandated that SSLv3 and TLS 1.0 must not be used. In line with the best security practices, the latest inSync Clients use TLS 1.1 or higher for secure communication.

To always ensure confidentiality and integrity of customer data, Druva is ending support for SSLv3 and TLS 1.0 protocols.SSLv3 and TLS 1.0 protocols.

In addition, Druva is also taking this opportunity to upgrade the root certificates to one signed using a SHA-256 hash to ensure enhanced security. inSync Client, inSync Connector, and inSync CloudCache Server versions 5.8 and above have root certificates that use the SHA-256 hash.

What is the impact of this security enhancement?

  • inSync Clients lower than version 5.5 on Windows and Mac OS and inSync Clients lower than version 5.9 on Linux use SSLv3 and TLS 1.0 to communicate to the SSLv3 and TLS 1.0 to communicate to the inSync Cloud. These older inSync Client versions will no longer be able to connect to the inSync Cloud. It is mandatory to upgrade to the latest versions supported by Druva.
  • inSync Connector and inSync CloudCache Server versions lower than 5.8 will experience an outage if the newer trust store with a SHA-256 root certificate is not available. It is mandatory to upgrade to the latest versions supported by Druva.
  • inSync Mobile app for iOS, Android, and Windows also require a mandatory upgrade to the latest versions.

What action is required?

On Windows Devices:

  • Auto upgrade to inSync Client 5.9.5 from the inSync Management Console.
  • Or, manually upgrade to inSync Client 5.9.5.

On Mac devices:

Manually upgrade devices that are lower than 5.4.2 to inSync Client 5.9.5.

On Linux devices:

Manually upgrade devices that are on 5.8 or lower versions to inSync Client 5.9.

On iOS Devices:

Manually upgrade Druva inSync app to the latest version 4.4.2.

On Android devices:

  • Upgrade your Android OS version to 4.3 or later.
  • Manually upgrade Druva inSync app to the latest version 4.5.1.

The inSync Client upgrade is straightforward and has no negative effects for settings or the backup process. The entire upgrade process can be completed for each inSync Client in a few minutes.

Where can I access the upgrade matrix and supporting documentation?

You can access the upgrade matrix and other detailed information on the Druva Documentation Portal:
inSync Client Upgrade Kit
Download Links

How can I get more information?

As always, we appreciate your business and should you need any further assistance or have any queries, you can open a case with Support from support.druva.com.

As per Druva's end-of-life (EOL) policy, Druva discontinues versions of inSync Client that are more than 15 months old. To learn more click here.

Fixed Issues 

  • 43334 - Fixed the inSync Client UI alignment issue that was observed with the Co-Branding feature.
  • 42186 - inSync users that belonged to a deleted AD group or Organizational Unit were not preserved automatically.

inSync Cloud Update on Aug 19, 2017

The following enhancements are available with the inSync 5.9.5 CU6, cloud update.

Enhancements 

Support for Shared Mailbox (for Office 365)

Druva has added support for backup of Shared Mailbox as part of Office 365 - Exchange Online backup. Each Shared Mailbox is treated as an Office 365 user in inSync and is licensed accordingly. For detailed instructions on configuring Shared Mailbox for backup, see Backup Exchange Online.

Enterprise Search support to restore SharePoint Online data

Druva has added Enterprise Search support to SharePoint Online - offered as part of Office 365 backup. Now, while downloading or restoring SharePoint Online data, inSync administrators can search for specific backed up files in a site using their metadata attributes. For more information on using Enterprise Search while restoring or downloading SharePoint Online data, see How to manage SharePoint Online for Office 365.

Note:

  • inSync support for SharePoint Online is currently under controlled availability. If your organization wants to use inSync for SharePoint Online, contact Druva Support.
  • If you are an existing customer, you must reconfigure Office 365 to enable SharePoint Online. To reconfigure your Office 365 see, Reconfigure Office 365.

Fixed Issue 

  • 43548 - inSync marked mobile devices as inactive when they did not connect to inSync Cloud, even though the inSync administrator had disabled backup of mobile devices.

inSync Cloud Update on Aug 05, 2017

The following enhancements are available with the inSync 5.9.5 CU5, cloud update.

inSync Client 5.9.5 Patch Update 2 

Druva has released inSync Client 5.9.5 patch update 2 for Windows OS on August 05, 2017, to address the issue related to future auto-upgrade from inSync Client 5.9.5 to newer versions.

Action required: inSync administrator should upgrade inSync Client 5.9.5 to patch update 2 on user devices. For more information on how to upgrade inSync Client through inSync Management Console, see Upgrade inSync Client on user device.

For more information or upgrade assistance, contact Druva Support.

inSync Client 5.9.5 Patch Update 1 

Druva has released patch update 1 for inSync Client 5.9.5 on July 29, 2017.

Fixed Issue 

  • 43852 - inSyncSyncerinSyncSyncer log file located in <program_data>\Druva\inSync4 directory on user device grew very large, affecting user device performance. 

Action required: inSync administrator should upgrade inSync Client 5.9.5 to patch update 1 on user devices. For more information on how to upgrade inSync Client through inSync Management Console, see Upgrade inSync Client on user device.

For more information or upgrade assistance, contact Druva Support.

inSync Cloud Update on July 22, 2017

The following enhancements are available with the inSync 5.9.5 CU4 Cloud update.

Enhancements 

Enhanced Report APIs v2.0

For better consistency across Report APIs, inSync Report APIs v2.0 now provide you the following unique attributes,

  • user_id - Provides unique user id of a user in inSync.
  • device_id - Provides unique device id of a user device in inSync.

These attributes are added to the following Report APIs v2.0,

  • User List API (only user_id)
  • Device List API
  • Last Backup Details API
  • First Backup Details API
  • Share Details API (only user_id)
  • Restore Details API
  • Inactive Devices API

For the detailed list of attributes and their description, see List of Report APIs (v2).

View Last Backup Status for Users on Legal Hold
inSync Cloud and Legal administrators can now view the last backup status from the devices and cloud apps of users who are placed on legal hold. The last backup details now display the following information of the users placed on legal hold:

  • Device and Cloud App name
  • Device and App status
  • Date and time of last backup
  • Size of last backup
  • Size of total data backed up
  • Status of last backup

For more information, see View last backup details of users on legal hold.

Fixed Issues 

  • 41710 - inSync administrators were redirected to inSync Web login page instead of inSync Management Console, even though SSO for users was disabled. 
  • 40800 - Customized alert message containing white spaces and new line characters had formatting related issues when delivered over email.

inSync GovCloud Update on July 15, 2017 

The following update is available with the inSync 5.9.5 CU3 Govcloud update.

Updated System Use Notification

Druva has updated the System Use Notification displayed during login to comply with NIST 800-53 (Rev.4) AC-8 System Use Notification requirements. To successfully log in, inSync administrators and inSync users must read and accept the notification. 

inSync Cloud Update on July 08, 2017

The following inSync Cloud updates are available with the inSync 5.9.5 CU3 cloud update:

Enhancements 

Microsoft Azure UK Region Support

inSync has added support for Azure UK regions for your data protection needs and offers you choice for data location preferences. For information about the features supported in the Azure UK regions, contact your Druva Sales representative or Druva Support.

inSync support for SharePoint Online (for Office 365)

inSync now supports SharePoint Online for Office 365. As an inSync cloud administrator, you can configure inSync to integrate with Office 365 for SharePoint. You can use SharePoint Online to create and manage site collections by adding a site collection manually or by discovering default sites through the inSync Management Console. For more information see How to manage SharePoint Online for Office 365.

Note:

  • inSync  support for SharePoint Online is currently under controlled availability. If your organization wants to use inSync for SharePoint Online, contact Druva Support.
  • If you are an existing customer, you must reconfigure Office 365 to enable SharePoint Online. To reconfigure your Office 365 see, Reconfigure Office 365.

Controlled Access to Device Tracking for Endpoints

inSync Cloud administrator can now control which administrator roles have the right to track the location of endpoints. inSync administrators can view and track the device location on the Map only if the Track device location right is assigned to their role. inSync Cloud administrator can assign this right by navigating to the Data Governance set of rights on the Manage Roles page in inSync Management Console. For more information, see Predefined roles and rights.

View Cloud Apps Backup Estimation and Progress Details

inSync administrators can now view the backup size and progress details of the ongoing Cloud App backups for OneDrive, Box, and Google Drive on the Live Activities page.

UI Enhancements

The Search functionality in the Governance menu is renamed to Enterprise Search

Fixed Issue 

  • 39013 - In the Legal Hold Report, the Backup Data Size was displayed as zero (0) for a user if the backup cycle did not run after the user was put on legal hold. 

inSync GovCloud Update on Jun 17, 2017 

The following enhancement is available with the inSync 5.9.5 CU2, Govcloud update.

End of Support

With the inSync GovCloud Update on June 17, 2017, Druva has discontinued support for the following:

inSync Cloud Update on Jun 10, 2017

The following enhancements are available with the inSync 5.9.5 CU2, cloud update.

Enhancements

inSync Active Directory/LDAP Mapping Feature Enhancements

Capability to Change Priority of AD/LDAP Mappings

inSync administrators can now change the priority of AD/LDAP Mappings in inSync. By default, inSync assigns lowest priority to the latest AD/LDAP Mapping. If users belong to multiple AD/LDAP Mappings, an administrator can change the priority of the AD/LDAP Mapping to determine the Mapping that inSync will use to import the users. For more information, see Set Priority for AD/LDAP Mapping.

UI Updates

The following UI updates are made in inSync Management Console to consolidate AD/LDAP settings:

  • Renamed inSync AD/LDAP Connector to inSync Connector.
  • Renamed the AD/LDAP Accounts tab under > Settings to Connectors tab.

  • Renamed the following menu items under Manage > Deployments
    • From -> AD/LDAP Deployments To -> AD/LDAP
    • From -> Non AD/LDAP Deployments To -> Non AD/LDAP

  • Moved Registered AD/LDAP Accounts and AD/LDAP Settings from  > Settings > AD/LDAP Accounts tab to Manage > Deployments > AD/LDAP.

    Previous UI:

    Updated UI:

    Three new tabs are added under Manage > Deployments > AD/LDAP page.

    • Mappings tab - Displays the existing AD/LDAP Mappings in inSync. Provides an option to create new mapping, delete existing mappings, and manually import users from AD/LDAP.
    • Accounts tab - Displays list of already registered AD/LDAP Accounts. Provides an option to register new AD/LDAP account, modify details, and delete the already registered AD/LDAP accounts.
    • AD/LDAP Settings tab - Displays AD/LDAP Settings in the left pane and provides an option to edit them. Displays priority of AD/LDAP Mappings in the right pane and provides an option to change the priority.

    Settings under Mappings tab

    Settings under Accounts tab

    Settings under AD/LDAP Settings tab

    For more information on the settings, see Integrate your AD/LDAP with inSync Cloud.

New version of inSync Direct Download utility is now available

New version of inSync Direct Download utility is now available from the inSync Management Console with the following features and capabilities:Adminconsole}} with the following features and capabilities:

  • You can now provide the HTTPS proxy credentials along with the download command. For more information, see Download data using inSync Direct Download utility.
  • The file Creation, Last Modified, and Last Accessed time stamps are now retained after download.You can view the time stamps in their respective file properties.
  • inSync Direct Download utility now displays the following statistics at the end of data download:
    • Total downloaded files
    • Total downloaded data in bytes
    • Total download time in seconds
    • Download throughput

To download the new version of inSync Direct Download utility, refer the download procedure under Download data using inSync Direct Download utility

Automatically Delete Inactive Devices from inSync

inSync now provides administrators the option to manage inactive devices through the inSync Management Console:

  • Define the time period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. See Inactive Devices Report section for more information.

Restore enhancements

inSync now enables administrators and Client users to search for files to restore by using the metadata attributes of the file. For more details, see Search backed up data.

Fixed Issues

  • 40037 - After uploading the company logo in Settings > Co-Branding, the logo appeared distorted when viewed on the inSync Management Console.
  • 42727 - Google Drive backup failed with an Internal error.
  • 42456 -  Pie charts displayed on the following pages in inSync Management Console, did not match the color of legend for the pie chart.
    • Backup & Restore Status area on the Dashboard page
    • Backup Statistics area on the Backup Overview page
    • Backup Statistics area on the Profile Details page.
  • 42723 - Logs downloaded for Unusual data activity had formatting issues.

inSync Cloud Update on May 27, 2017

The following enhancements are available with the inSync 5.9.5 CU1, cloud update.

Enhancements

There are no new features or enhancements released with this cloud update.

Fixed Issues

  • 41374 - When inSync Cloud administrator tried modifying other administrator's role, the time zone was also automatically reset.
  • 41005 - While using inSync Direct Download Utility to download data for users placed on legal hold, .pstpst files failed to download.
  • 41738 - An Internal Error message was displayed on inSync Web UI, caused due to database inconsistency.
  • 42425 - Integrated Mass Deployment process failed with "Requested AD/LDAP Mapping does not exist" error, due to failed comparison of User Name in Active Directory with cached credentials stored in inSync.
  • 42622 - inSync administrators trying to access LastBackupDetails Report API were displayed Permission Denied error.
  • 42619 - Office 365 backup failed as connection to the device dropped before completing the backup.

Known Issue

  • 42456 -  Pie charts displayed on the following pages in inSync Management Console, do not match the color of legend for the pie chart.
    • Backup & Restore Status area on the Dashboard page
    • Backup Statistics area on the Backup Overview page
    • Backup Statistics area on the Profile Details page.

inSync Cloud Update on May 13, 2017

inSync Client 5.9.5 for inSync Cloud

With a strong focus on reporting, troubleshooting, and ease of deployment, the following features are available with the inSync Client 5.9.5 for inSync Cloud released on May 13, 2017.

inSync Cloud updates

The following enhancements are available with the inSync 5.9.5, cloud update.

Defensible Deletion

Added as an offering with inSync Governance, the Defensible Deletion capability enables inSync administrators to,

  • Delete emails and files that are malicious, sensitive, inappropriately available to some employees, or have little or no business value.
  • Provides reduced compliance risks, adherence to organizational security policies and reduced cost of data management.

For more information see, How do I resolve a compliance violation?

Support for Microsoft Office 2016 System Settings

Simplify device refresh with backup and restore of expanded system settings for Microsoft Office 2016 through inSync Client.

Exterro Connector for inSync

Exterro customers can now use Exterro's inSync connector to place custodians on hold and ingest data for eDiscovery processing and review without manually creating legal holds within inSync. To learn more, download this white paper.

Enhanced Troubleshooting for Cloud Apps

After configuring a Cloud App for backup in the inSync Management Console, inSync administrators can now use the new Verify Configuration option to check whether the Cloud App is configured correctly. Configuration verification involves the following,

  • App authentication
  • User existence
  • User’s endpoints existence
  • User authentication

For more information, see  Verify Configuration.

inSync Client Updates for Administrators

Device Name Auto-update

inSync has simplified device management by making it easier to manage the device name in inSync Management Console. inSync will periodically check the hostname of the endpoint device being backed up and will automatically update the changes in the inSync Management Console.

Log Collection Automation

inSync has simplified the workflow to troubleshoot user reported issues. Now, inSync administrators can remotely enable the debug mode for inSync Client to collect all relevant logs, errors, and data points with an option to forward the collected logs to Druva Support.

For more information, see Troubleshooting mode for inSync Client on devices.

inSync Client Updates for End Users 

Capability to Protect Data on Old Device during Remote Device Replace

Now, for an inSync administrator-triggered remote replace and refresh of an endpoint device, an inSync Client user can add a new device while independently maintaining the old device. This will ensure the old device stays protected even after the new device is activated.

Restore Status Improvements during Device Replace

inSync Client now provides improved visibility in instances where files are not restored during device replacement operation. inSync Client displays missed file count and list to end users.

For more information see, Replace a device linked with your inSync account.

Support for Custom Office 2013 and Office 2016 Template Location

inSync extends support to backup Microsoft Office 2013 and Office 2016 user-configured custom template location for each Office Suite Application.

Enhanced messaging for Password Policy

inSync Client users will now see enhanced error messages related to the password policy that is enforced by the inSync administrators. Appropriate error message will appear on the inSync Client UI if passwords are not created as per the guidelines defined in the password policy.

inSync Client Updates for both - inSync Administrators and End Users 

Enhancements to Misconfigured Backup Folder Behavior

inSync now identifies all misconfigured folders in a backup cycle and lists all such folders on inSync Client UI and in the Misconfigured folder alert message that is sent to inSync administrators. To know what is a misconfigured backup folder, see inSync Client FAQs.

Support for Amazon WorkSpaces

inSync Administrators and inSync Client users can now leverage inSync’s backup and restore capability for Amazon WorkSpace data.

Deprecated Features 

There is no deprecated feature in inSync 5.9.5.

Fixed Issues 

Issue Description
40663 In case of inSync Client upgrade using the Integrated Mass Deployment process using the HEADLESS parameter, inSync Client icon was still visible in the system tray.

Known issues and workarounds 

Issues Description
39498

When you hover over an excluded folder in inSync Client for Linux OS, a blank tool tip is displayed instead of the message - Folder is excluded from backup.

Workaround: Change the desktop theme and then reopen the inSync Client window.

41683 Files deleted from storage continue to appear in the search results. 

40425

inSync Client installation fails on AWS WorkSpace hosted on Windows 10 OS if a user tries to install inSync Client by double-clicking the installer (.msi) file.

Workaround:

  1. Open a command prompt as an administrator on the Amazon WorkSpace.
  2. Change the directory to the location where inSync Client installer .msi file is saved.
    cd <absolute directory path to inSync Client installer .msi>
  3. Run the following command:
    msiexec.exe /qn /i <absolute directory path to inSync Client installer .msi> /L*V install.log
41116 inSync Client does not back up system settings on Amazon WorkSpaces.
41614 EUSERNOTFOUND is encountered if inSync fails to communicate with the APIs provided by cloud suites.

Revision Information   

Product Revision
inSync Client
  •  Windows: r57637
  • Mac: r57636
  • Linux: r51251
Note: Druva has not released a new version of the inSync Client for Linux with inSync 5.9.5. You can continue using inSync Client 5.9 for Linux with inSync Cloud 5.9.5.
inSync AD/LDAP Connector
  • Windows: r47343
inSync CloudCache Server
  • Windows: r47343

Download links to inSync Client 5.9.5 

To access the download links to the latest version of inSync Client, see Download Links.

For upgrading inSync Client on user devices, see Upgrade inSync Client on user device.

inSync Cloud Update on May 06, 2017

The following enhancements are available with the inSync 5.9 CU9, cloud update.

Enhancements

Unusual Data Activity

The suspicious data modification on a device is called unusual data activity. A user or a malicious software can modify data in a suspicious manner on a device. For example, if a device in your organization is under attack, typically, the malicious software on the device starts changing data on the device. When a potential threat changes data on a device, it is suspicious in nature and is unlike how the device owner works with data on the device. inSync provides reports that can help you identify devices exhibiting unusual data activity such as:

  • Large number of files deleted
  • Large number of files added
  • Unwarranted modification of files
  • Suspicious encryption of files (inSync checks if a minimum of 100 files are encrypted)

Since anomalies of this type often indicate issues that require attention, inSync flags such devices in the Unusual Data Activity Report. Being notified about devices showing unusual data activity can help you identify a potential threat in your environment such as a ransomware attack or a compromised user. Similarly, in the device details page, you can see data activity trends for the device. The Data Activity Trend tab in the device details displays a chart about the updates in each snapshot.

For more information, see Unusual data activity

Improved behavior for Alerts

Now, inSync will not send an email for subscribed alerts with Severity levels set as High and Warning, if there is no alert generated.

Earlier, even though an alert was not generated for a subscribed alert set with High and Warning Severity, inSync still sent emails stating 'No alert generated'.

Known Issues

  • 42008: Logs are not available for the first snapshot after unusual data activity is enabled. If you click Download Logs for the first snapshot, Page Not Found (HTTP 404) error message is displayed.

Fixed Issues

  • 41414: Restore authentication with Single sign-on failed when Allow restore from web browser and inSync Share settings were disabled in a Profile.

 

inSync Cloud Update on Apr 22, 2017

The following enhancements are available with the inSync 5.9 CU8 Patch 1, cloud update.

Governance Enhancements

inSync has introduced a faster, intuitive and comprehensive search capability to empower inSync Client users, IT administrators, legal teams, Information Security teams and Compliance teams in an enterprise. inSync’s Search capabilities are ideal for quick searches across user data on endpoints and SaaS apps like Office 365, Box, and G Suite. inSync uses the metadata attributes of files and emails to deliver fast and accurate search results.

Using Search, inSync administrators can:

  • Search all files and emails backed up by inSync. Administrators can use the available search filters and operators like ‘AND’, ‘()’ and ‘OR’ to obtain desired search results. 
  • Email the search results in CSV format for further analysis. 
  • Download the files and emails from the search results for offline review or ingesting the files and emails into a third-party tool for further review.
  • Restore emails from the search results to the original location or custom location.

For more information on how inSync administrators can use search, see Search backed up data.

inSync Client users can utilize search in inSync Web to:

  • Search files and emails backed up by inSync.
  • Download desired files and emails from the search results.
  • Restore emails from the search results to the original location or custom location.

For more information on how inSync Client Users can use search, see Search your backed up data using the inSync Web.

Note: inSync Search is currently under controlled availability. If your organization wants to use inSync Search, kindly contact Druva Support.

Known Issues

  • 41405 - For each search query, only 100 unique search results are displayed.
  • 41222 - For inSync CloudCache Server users, files downloaded from the search results does not contain any data.
  • 41280 - For search strings like < Valid OR (invalid AND invalid) >, search requests fail to generate response.
  • 40561 - Files deleted from replication points continue to appear in search results.

inSync Cloud Update on Apr 15, 2017

The following enhancements are available with the inSync 5.9 CU8, cloud update.

Enhancements

Report API v2

Druva has enhanced reporting APIs that you can use to generate reports. The read-only reports that you generate using these APIs now include information on serial number (serial_number) and Universally Unique Identifier (uuid) of a device. You can use serial number and uuid information of a device to uniquely identify it in the report. Following Report APIs include this information:

  • Device  List  API
  • Last Backup Status API
  • First  Backup Status API
  • Restore Details API

For more information, see

Improved Reports

Following inSync reports now include information on Start Time and End Time for every backup activity that happens on a user device:

Removed dependency on Sharepoint License for Microsoft OneDrive Backup

With this Cloud Update, inSync has removed dependency on the requirement of permission on SharePoint Online root site for Office 365 backup. For updated list of requirements to backup Office 365 data, see How to integrate with Office 365?

Fixed Issues

  • 40446: Label hierarchy was not created correctly while restoring emails in Gmail.
  • 39186: On the inSync Web Console if a user had multiple devices, the names of the devices were not displayed correctly.
  • 40863: Gmail calendar backups failed for users which had more than hundred events.
  • 41654: inSync Legal Hold administrators were able to access the inSync Management Console dashboard. 

inSync Cloud Update on Apr 01, 2017

The following enhancements are available with the inSync 5.9 CU7, cloud update.

Enhancements

inSync Active Directory/LDAP Mapping Feature Enhancements

inSync Active Directory(AD)/LDAP Mapping will now only be used for,

  • Initial on-boarding - Import users from registered AD/LDAP and create users in inSync.
  • Automatically import new users that are added to AD/LDAP periodically.

Enhancements to existing features

  • Delete AD Mapping will now only delete the AD/LDAP Mapping from inSync. inSync will automatically scan users, that are part of deleted AD/LDAP Mapping, and if the users are not part of any other AD/LDAP Mapping, inSync will mark them as ‘Preserved’.
  • Synchronize user details is now available as Auto update user details - a global level setting applicable to all AD/LDAP imported users. If enabled, inSync automatically updates user details at defined interval, for all users imported in inSync using AD/LDAP Mappings. Frequency for scan is defined by Auto sync interval under AD/LDAP settings.
  • Auto preserve unmapped users  is now available as a global level setting applicable to all AD/LDAP imported users. If enabled, inSync automatically preserves any user who has been disabled or removed from your AD/LDAP. Frequency for scan is defined by Auto sync interval under AD/LDAP settings.

New feature

Auto enable users - Auto enable users will enable inSync to automatically scan periodically for all the auto-preserved unmapped users in inSync. If any users fall under any AD Mapping,  such users will be enabled in inSync. Schedule for scan is defined by Auto sync interval under AD/LDAP settings. Only inSync users which are auto-preserved will be marked as Active. Deleted users cannot be enabled again.

Deprecated features

With this CU update, following functionalities are deprecated from inSync,

  • Delete AD Mapping and Preserve Users
  • Delete AD Mapping and Delete Users
  • Manual synchronization of users using Preserve Unmapped Users.

UI updates

  • Moved Auto update user details and Auto preserve unmapped users to AD/LDAP Settings area under > Settings > AD/LDAP Accounts tab.

For detailed documentation, see Integrate inSync user management with AD/LDAP.

Enhanced Audit trail for Share activities

inSync Administrators can now view User and Administrator Audit trails for all inSync Share activities using the enhanced activity filters provided. These activity details can be viewed on the inSync Management Console or downloaded in HTML or CSV format. For more information see, Audit Trails page.

Enhanced messaging for Password Policy

inSync administrators can now see enhanced error messages related to enforced password policy on inSync Management Console. Appropriate error message appears on the UI, if passwords are not created as per the guidelines defined in password policy.

Fixed Issues

  • 40847 - inSync AD Connector process consumed more device memory than required.
  • 40573 - inSync did not backup files and folders on MAC devices, if '/' (forward slash) was used to configure root folder for backup.
  • 40666 - Scheduled backups for configured Cloud Apps failed, if Cloud Apps license was enabled after inSync Cloud restart.
  • 40649 - Preserved User Warning Alert was generated even when there was no user preserved in inSync.
  • 40242 - When inSync administrator tried downloading Admin Audit Trail that was more than 5 MB in size, inSync administrator was logged out of inSync Management Console, and was displayed an unexpected error message.
  • 41087 - SSO configuration failed, if the metadata.xml file was larger than 64k in size.

inSync Cloud Update on Mar 11, 2017

The following enhancements are available with the inSync 5.9 CU6, cloud update.

Enhancements

End User License Agreement (EULA) Enforcement

It is now mandatory for every inSync Cloud administrator to conform to Druva EULA on their first login to inSync Management Console.

inSync Profile names are now editable

If you are a Cloud or a Profile administrator, you can edit profile names to suit your organizational requirement. Now, you can rename any profile except the Default profile, provided the new profile name is unique. For information on renaming a profile, see Update a profile.

Capability of hiding inSync Notifications

inSync administrators now have the capability to hide or snooze notifications after viewing it, until a new notification arrives. For more information, see Hide inSync Notifications.

UI Update

Druva has updated the Persona Backup (also System, App Settings) information in the  Edit Device Backup Configuration window. It now also lists Firefox and Chrome browsers, for which the app settings are backed up as part of Persona backup.

Fixed Issues

  • 38239 - inSync did not backup emails with attachments having file name winmail.dat.
  • 40271 - inSync administrator was not able to delete users in inSync Management Console.
  • 40442 - inSync failed to automatically delete preserved users after the defined period, when Auto delete preserved users setting was enabled.
  • 40341 - inSync displayed incorrect Dedupe Savings on inSync Management Console Dashboard page.

inSync Cloud Update on Feb 18, 2017

The following issues are fixed with the inSync 5.9 CU5, cloud update.

Fixed Issues

  • 37412 - If the Owner of a Workspace was set to Shared Group, an unauthorized Profile administrator was able to view Workspace details. In cases where, the users - members of the Shared Group - did not belong to any of the profile managed by the Profile administrator, the Profile administrator was able to see Workspace details.
  • 39680 - Restore Status email notification was sent to users, even though Notify Users setting was set to NO.
  • 40224 - inSync considered configured Cloud Apps account as Devices, hence displayed incorrect Device count for users on the Manage Users page.
  • 40340 - inSync administrator was not able to add a custom folder, for backup in a profile with '&' character in it.
  • 40539 - Scheduled 'Complete Report' was not being emailed to recipients.

inSync Cloud Update on Feb 04, 2017

The following enhancements are available with the inSync 5.9 CU4, cloud update.

Enhancements

Cloud Apps enhancement

To keep inline with Google's rebranding changes, the term "Google Apps" has been renamed to "G Suite" in the inSync Management Console.

Settings enhancement

The Email Message Customization capability in  > Settings, has been enhanced. During customer signup, when the first inSync Cloud Administrator is created, the email ID of the cloud administrator is auto-saved in the Reply To field. 

inSync Client behavior for deleted devices

When you delete devices running inSync Client 5.9 from inSync Management Console, inSync users will observe inSync Client in disabled state for the next 30 days. After 30 days, users will be automatically logged out of inSync Client. For more information on inSync Client behavior after device delete, see Disable, enable, or delete a user device section. 

inSync Cloud Update on Jan 21, 2017

The following enhancements are available with the inSync 5.9 CU3, cloud update.

Enhancements

Introduction of License & Packaging for Cloud Apps only

With the introduction of new license pricing and packaging changes, inSync now offers our customers new pricing and licensing options for Cloud Apps. At a glance, we now offer the customers an option to buy only Cloud Apps for data protection.

inSync has also introduced the capability of enabling separate settings for Cloud Apps only. Administrators can now define separate policy settings for devices and Cloud Apps, independent of each other. Customers who have purchased only Cloud Apps license and would like to try out devices as well, now have the option to enable or disable the device on their profiles. Customers also have the capability to override privacy settings without a device.

Following are the key changes introduced:

Option to Enable/Disable Device Backup and Enable/Disable Cloud Apps within a profile

Under Profiles > Create New Profile new pages have been added to define settings for Devices and or Cloud Apps. For more information, see Create a profile.

  • Enable/Disable Device option
     
     
  • Enable/Disable Cloud Apps options

     

Separate settings within the profile available for Devices and  Cloud Apps

Under Profiles > Create New Profile the setting options on the Devices and Cloud Apps tabs have been grouped and moved to the left pane on the respective tab. For more information, see Create a profile.

  • Device tab settings option

     
  • Cloud Apps tab settings options

Existing tabs under profile settings grouped under new tabs

Under Profiles > Manage Profiles all profile settings are now grouped under the following tabs:

  • General
  • Devices
  • Cloud Apps
  • Share

For more information, see Profiles Details page.


License usage details

  • License usage details are now displayed under  My Account > Customer Details.
    • My Account > License Consumption displays Storage Consumption and License Consumption details. For more information, see My Account details page.
  • Complete Report - displays detailed License Information of users. For more information see, Complete Report.

Manage Cloud Apps accounts moved under Data Sources 

Cloud Apps is now moved under Data Sources > Cloud Apps > Manage Cloud Apps. For more information, see Manage Cloud Apps .

New permission setting added to replace existing settings 

Under  > Administrators > Roles, Edit devices has been added to replace existing permission setting tabs. For more information, see Predefined roles and rights .

Web option to set privacy settings for end users

Option available to edit privacy settings. For more information, see About the inSync Web interface .

License & Packaging changes for Managed Service Providers

Managed Service Provider Console

  • New Section added for Customer Creation and Customer Edit - Data Source & User Count for Enterprise, Elite and Elite Plus editions.
  • Cloud Apps option not available as an Add-On for Business editions.

For more information, see Add a new customerEdit a Customer.

Fixed Issues

  • 40153 - If Microsoft Shadow Copy or VSS was not running, backups failed on Windows 8 and above Windows OS versions, if C drive (C:\ or C:) was configured for backup by inSync administrator.

inSync Cloud Update on Jan 07, 2017

The following enhancements are available with the inSync 5.9 CU2, cloud update.

Enhancements

inSync Share Web enhancement

The shared folder deletion capability of inSync Share has been enhanced. Users are not allowed to delete folders that are shared with collaborators from inSync Client or inSync Share web, without unsharing the folder. This enhancement prevents users from accidentally deleting shared folders. For more details, see Delete content from inSync Share.

Fixed Issues

  • 39494 - During USMT settings backup, Windows Defender folder was excluded from backup. 
  • 37045 - Progress bar did not show the restore progress when the restore operation resumed after a temporary network outage.
  • 39679 - Misleading error messages were displayed during restore or backup operation if the provisioned throughput of the server exceeded the defined limit. 
  • 36807 - Session expired message was displayed if no activity was performed for 30 minutes on the inSync Client Restore window. 
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