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Druva Documentation

inSync Cloud Updates in 2020

 If you are an inSync GovCloud customer, see inSync GovCloud Updates.

inSync Cloud Update on Sept 05, 2020

Enhancements

With this cloud update, we bring to you the following enhancements:

inSync Compliance

Mark files as false positive in inSync Compliance 

As a Compliance administrator, it’s likely that you will find file violations in your environment that are false positives and not deemed sensitive by your organization. Which is why now we introduce the option to mark such files as False Positives. 

You can go ahead and whitelist the hash value of the file so that inSync does not report any more violations for the same file for any user across the organization. Also, all existing violations that have been reported for the whitelisted file are auto-resolved. 

Whitelisting file hashes reduces the clutter of unwanted violations and helps you focus on violations that are business-critical for your organization. For more information, see File Hash Whitelist in inSync Compliance.

New reports to track deleted files and deleted emails 

The new reports, Defensible Delete Report for Files and Defensible Delete Report for Emails, give detailed information about the files and emails that inSync Cloud administrators have deleted. You can view details such as the status of the delete action, the time, administrator name, and so on. 

These reports can be viewed by all inSync administrators and are particularly useful if you do not have file and email deletion rights. Use these reports to understand and audit the actions taken by inSync Cloud administrators.

For more information, see Defensible Delete Report for Files and Defensible Delete Report for Emails.

Microsoft 365 Teams

Enhanced way to manage Teams and their sub-apps in inSync Microsoft Teams

Now, when an inSync administrator updates a team's backup status or deletes the snapshots, the same actions get applied on that team's sub-apps that includes Teams Metadata, Conversation, and corresponding SharePoint Online site in Druva inSync.

Microsoft Teams: Enhancements to Activity Stream and Reports

The list view of backup activities now displays the backup activities of the last 30 days within Activity Stream and Reports.

Patch update for inSync CloudCache Server

We have released a security patch with the following updates on August 25, 2020.

  • Updated TLS certificate
  • Restricted communication to allow securely only over TLS v1.2

To upgrade inSync CloudCache Server, see inSync CloudCache Server.

inSync Cloud Update on Aug 22, 2020

The following updates are available with this Cloud Update -

Enhancements

Office 365 rebranded as Microsoft 365 in Druva inSync 

Aligning with Microsoft’s recent rebranding, we have renamed all instances of Office 365 to Microsoft 365 in the Druva inSync Management Console.

SharePoint Online (SPO) Enhancements 

Protection of additional SPO settings 

Administrators no longer need to worry about losing the SPO customizations that are important to ensure business and operational continuity. 

We have now added support to automatically backup and restore SPO settings of a SharePoint site, Subsite, Document Libraries, and Lists along with additional data such as Master Page Gallery, Site columns, Site content types, Composed looks, and much more.

For the complete list of data and settings protected by Druva inSync, see:

Support for backup and restore of audit fields for SPO objects

Druva inSync now supports backup and restore of the audit fields data for Files, SharePoint Online objects including Folder, List items, Site Pages, Document Library, List, Subsite, and Site. The audit field includes:

  • Created By

  • Created Time

  • Modified By

  • Modified Time 

This ensures that the governance and compliance process is enforced for all SharePoint Online objects after data recovery from Druva inSync.

For the complete list of data and settings protected by Druva inSync, see Data backed up by inSync for SharePoint Online

inSync Client v6.7.0 for Cloud 

Committed to delivering an enhanced product experience, we are happy to announce the availability of inSync Client v6.7.0 for inSync Cloud. 

The following features are available with this release, dated August 12, 2020:

Enhancements

Enhanced Restore UI for increased visibility and actionable insights

The new inSync restore UI now provides additional details about the restore progress, time elapsed, and incomplete or failed restore responses. Such actionable insights prove to be of great help to the users to quickly understand and address simple issues with minimal involvement of inSync administrators.

In addition, the restore details page’s elements are now clickable to help you further explore the data.

restoreUXRN1.png

Capability to define MIME types

We have introduced the option to backup data based on file MIME types to ensure that you do not miss out on backing up critical data. 

This ensures that any inadvertent or malicious changes to the file extensions by end-users will not exclude business-critical files from being backed up to help with future data recovery or litigation.

Note: This feature is available on request. Contact Druva Support to enable this feature for your account.

MIME1.png

To learn more about defining MIME types, see Define file inclusions.

Protect only what is important for your organization

Configuring specific folders that are located across different storage locations for backup now gets simpler! 

The enhanced profile configuration enables you to precisely configure only a specific folder or a group of folders for backup. This significantly reduces the backup time and network bandwidth utilization and improves the overall end-user experience.

CustomFolder.png

To learn more, see Add custom folders for backup.

Enhanced settings for notifications shown on devices

You can now select from a range of inSync notifications to notify users of all inSync activities or just the critical ones requiring immediate attention. You can also let the end-users configure the notifications to suit their preference from the inSync Client interface.

Notifications1.png

inSync_New_Notifications.png
To learn more, see inSync Notifications.

Enhanced preferences to allow and restrict networks

Get precise control over allowing inSync backups only on preferred networks and restricting backups when users are connected through non-trusted networks. Also, to ensure clarity for inSync users, the enhanced inSync Client interface displays the selected network settings.

NetworksRN.png

To learn more, see Allow and restrict networks.

Enhanced privacy settings to access user logs

Backup Data Privacy Settings and Logs Privacy Settings are now separately configurable in inSync profiles, allowing administrators to retain visibility into a subset of user logs for troubleshooting. This allows the administrators to access the user logs from a user device, even when the administrators do not have visibility into the actual data being backed up.

Logs privacy.png

To learn more, see Configure user data privacy policy.

By default, inSync enables administrator access to user logs for all the existing profiles.

Action required: If you do not want administrators to access the user logs for an existing profile, you can modify these settings from the Profiles section on the inSync Management Console. To learn more, refer Update a profile

Simplified inSync deployment for Microsoft Azure Active Directory

Introducing a new inSync mass deployment workflow that simplifies inSync deployment and automatic activation of inSync Client on Azure AD joined Windows 10 devices.

Users can be directly provisioned within inSync from Azure AD through SCIM integration and inSync Client activation process on Azure AD bound devices will not require users to enter their email address. All of it, without the need to configure the inSync Connector.

To learn more, see inSync mass deployment.

Customize system settings during device refresh

Do you come across device refresh instances where you might not want to restore the system/app settings for a particular program or application?

With the customizable system settings restore feature, you can now define the persona settings which you want to exclude from the restore. So that the users get the replacement device in a configured state just as you want.

To learn more, contact Druva Support.

Improvements to backup OneDrive Files On-Demand

Introducing the enhanced mechanism that backs up only the locally available OneDrive files and skips the Files On-Demand. This feature ensures that you get the correct status of the inSync backup activities.

Fixed Issues

Issue Description
INS-9223 The user device goes to an unstable state, and the user can no longer log in to the device using Azure AD credentials when data from Azure connected device is restored to another Azure connected device.
INS-7533 Microsoft Visual Studio distribution dependencies are updated to use visual studio version 2015.

Known Issues

Issue Description
INS-12167, INS-12169, and INS-12225

If you are using inSync Client on macOS Catalina (10.15), you cannot complete the following actions using the keyboard shortcuts, if VoiceOver is in turned on mode: 

  • Add folders for backup in Backup & Restore tab

  • Select folders or sub-folders for restore on the inSync Restore window

  • Select share folder location in the Sync & Share tab

Revision Information

Product Revision
inSync Client

Windows: r107661

macOS: r107661

Druva has not released a new version of inSync Client for Linux OS with inSync Client v6.7.0. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

Download the latest inSync Client here.

For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Druva Support.

inSync Cloud Update on Aug 08, 2020

The following updates are available with this Cloud Update -

Enhancements

Office 365 Enhancements

Teams: Advanced restore capabilities

As an inSync administrator, you can use the following restore enhancements to recover data, especially in case of accidental deletion of Team data or corruption of data during a ransomware attack.

  • Restore to the same destination - Restore data of a team to the same team on the Office 365 tenant with details such as Team name, Team Settings, and Channels from a point in time snapshot.

  • Share data between Teams - Restore data of a team to any other existing team in their Office 365 tenant from a point in time snapshot.

  • Restore to a new team - Create a new team and restore entire data from any point in time snapshot.

To learn more, see Restore Teams data.

Exchange Online: Support for native restore of data within In-Place Archive Mailbox

Native restore is writing back (In-Place) to the same destination on the Office 365 tenant.

You can now execute a complete recovery in the event of accidental deletion of mail or corruption of In-Place Archive Mailbox in Exchange Online during a ransomware attack on the Office 365 tenant.
To learn more, see Restore Emails.

Google Workspace Enhancements

New Overview page

You no longer need to toggle between your configured Google Workspace apps to view the overall status of each configured app. inSync now brings to you a new Overview page that provides you a single pane of glass to view the important details of all your Google Workspace apps such as backup status, number of User mailboxes, Users, Shared Drives, and Backup Failures. With this view,  you can quickly identify the actionables to ensure business continuity.

Here’s a glimpse of the new Overview page:

G Suite overview landing final.png

To learn more, see Overview page.

Platform Enhancements

New User Activity Report

Keep track of user account related activities such as the number of user accounts added, deleted, or preserved in Druva inSync using the User Activity Report. The report provides weekly as well as monthly consolidated view of user account statistics and helps administrators understand user license consumption trends within the organization.

User activity report_RN_Aug8.png

To learn more, see User Activity Report.

Fixed Issue

The following issue in inSync Cloud is now fixed -

Issue Description
INS-10151 Fixed the behavior wherein inSync failed to auto-delete preserved users marked for deletion.

inSync Cloud Update on July 25, 2020

The following updates are available with this Cloud Update -

Enhancements

Patch update for inSync Connector

Along-with support for Windows Server 2019 (64-bit), the following security issues are fixed with this patch update -

Issue Description
INS-11335 DRA-2020-1015: Code consisting of hardcoded token used for push notification has been removed.
INS-10427 DRA-2020-1011: Code consisting of OAuth secrets used for testing in a non-production environment has been removed.
INS-10626 DRA-2020-1012: Code consisting of hardcoded tokens used for testing in a non-production environment has been removed from the inSync Connector installer.

To upgrade inSync Connector, see Install or Upgrade inSync Connector.

Patch update for inSync CloudCache Server

Along-with support for Windows Server 2019 (64-bit), the following security issues are fixed with this patch update -

Issue Description
INS-9929 DRA-2020-1010: Code consisting of hardcoded AWS key, which was used for testing in a non-production environment and later revoked, has been removed.
INS-10626 DRA-2020-1012: Code consisting of hardcoded tokens used for testing in a non-production environment has been removed from the inSync CloudCache Server installer.
INS-11336 DRA-2020-1014: Code consisting of hardcoded tokens used for testing in a non-production environment has been removed.
INS-11337 DRA-2020-1013 Code consisting of hardcoded token used for push notification has been removed.

To upgrade inSync CloudCache Server, see Upgrade inSync CloudCache Server.

Fixed Issue

The following issue in inSync Cloud is now fixed -

Issue Description
INS-10199 Fixed behavior for inSync Client auto-upgrade functionality where Daily Upgrade Limit, when set to unlimited (0), was not honored.

Known Issue

The following issue was identified by our Quality Assurance team

Issue Description
INS-11674

If you have Federated Search enabled and you are trying to search and restore user's Microsoft OneDrive or Google Drive account using the Restore as a copy option,  inSync creates the folder, however, fails to restore the files inside it and displays ‘Restore done with errors’ message. 

For more information, raise a case with Druva Support.

inSync Cloud Update on July 11, 2020

The following updates are available with this Cloud Update -

Enhancement

New report to track deleted devices

Want to keep track of devices that are deleted from Druva inSync? Go ahead and check the new Deleted Device report in the inSync Management Console under Reports.

Available only to Cloud administrators, the report lists all the devices that are manually deleted by inSync administrators or auto-deleted by Druva inSync using the available mechanisms. It includes information such as the device name, device user details, backed up data, deleted mechanism, and so on. For more information, see Deleted Device Report.

Fixed Issue

Issue Description
INS-11121 Fixed pagination issue with 'List EndPoint Backups' API where the next page of records was not returned after passing the 'pageToken' parameter in the API request.
INS-10602 User Rollout Report displayed incorrect status of System Settings backup.

inSync Cloud Update on Jun 27, 2020

Enhancements 

With this cloud update, we bring to you the following enhancements:

SharePoint Online (SPO) Enhancements

Additional protection of SharePoint Online site data

inSync administrators no longer need to worry about losing the SPO customizations that are important to ensure business and operational continuity. inSync now automatically protects the following data and settings of a SharePoint site, Subsite, Document Libraries, and Lists:

  • Document Library and List Settings

  • Site Settings

  • Master Pages

  • Site Templates

With the complete protection of a Sharepoint environment, Druva helps minimize the Recovery Time Objective (RTO) in Disaster Recovery (DR) use-cases.

SPO_Master_Pages_final.png

SPO_Site Templates_final.png

For more information, see:

Exclude non-critical SharePoint site content for faster backups

Backing up large SharePoint sites is a time-consuming activity. To enable faster backups, inSync administrators can now consider excluding non-critical contents in SharePoint sites from backup.

inSync administrators can use the Relative URL Paths feature available under Backup and Retention Settings while configuring the SharePoint site for protection.

This ensures that the SharePoint site backups are faster with only the required data being backed up.

SPO_folder_RN_marked.png

For more information, see Relative URL Paths.

Platform Enhancements

Improved User Backup Inactivity alerts

User Backup Inactivity alerts are sent to inSync administrators for devices that are not backed up recently. With this update, inSync will check the device status before triggering the alert. If a user device is disabled the alert is suppressed, allowing administrators to focus on true exceptions rather than false alarms. For more information, see About inSync Alerts.

Fixed Issues

Issue Description

INS-9663

Fixed the behavior wherein inSync customers with only Cloud Apps licenses were unable to create a new profile.

INS-9521 Fixed an issue where Idle Session Timeout duration was not honored, and administrators were logged out automatically too soon in case of inactivity on the inSync Management Console.

inSync Cloud Update on Jun 13, 2020

Enhancements 

With this cloud update, we bring to you the following enhancements:

Cloud Apps

View details of the last backup and restore activity

inSync administrators can now get detailed insights into the latest backup and restore activity for the following Cloud Apps:

  • Office 365: Exchange Online and OneDrive

  • Google: Gmail and Google Drive 

This view provides administrators visibility into the latest completed backup and restore activity, enabling them to take action in the event of backup and restore failures.

Last_Backup_with border - Copy.png

Last Backup Details

Last Backup Details page provides you with the following information:

  • Number of backed up items (Mails, Folders, Calendars, and so on)

  • Newly added items and updated items from the previous backup, count of deleted items and also a count of items that were missed and were not backed up 

  • Reason for the failure of backup for missed items

  • Capability to download logs in order to view the backup activity details.

Restore Details

Restore Details provides you with the following information:

Restore_Details_with_border_marked.png

  • Count and data size of successfully restored items

  • Count and data size of items that were missed and not restored

  • Reason for the failure of restore for missed items

  • Capability to download logs to view the restore activity details

For more information, see:

SharePoint Enhancements

Introducing Filters for SharePoint sites

inSync administrators can quickly narrow down and review the backup status of specific SharePoint sites based on the built-in filters such as Site Type (Microsoft Teams Sites, Office 365 Group Sites, and other Sites), Last Backup Status, and Site Status. This enables the administrators to quickly take the corrective action needed to effectively protect critical SharePoint, Team, and Group sites.

RN_Final_Filters.png

Action Required: To use Filters, discover sites again. For more information, see Discover Sites.

SharePoint Site title changes are now automatically managed in inSync

When administrators change the site title in SharePoint Online, the new title is automatically captured by Druva inSync and reconciled with the old snapshots.  The site is listed with the updated title on the inSync SharePoint site listing page, thus making it easy for administrators to search using its new name.  Additionally, site title changes do not impact any ongoing backups.

Platform Enhancements

Administrator dependency for profile deletion removed
Now, while deleting a profile from inSync, there is no longer a need to unmap the administrators associated with that profile. Administrators are automatically unmapped when the profile is deleted. However, please note that users associated with a profile, still need to be moved to other profiles, prior to deleting a profile.

To help easily identify profile administrators, and audit administrator access permissions,  we have introduced the Administrator Details and Profile Mapping report.  For more information, see Administrator Details and Profile Mapping report

inSync Cloud Update on May 30, 2020

Enhancements

Manage multiple Teams for backup and restore 

inSync administrators can now enable or disable multiple Teams for backup and restore at one go, for ease of use.

Manage multiple SharePoint Sites for backup and restore

inSync administrators can now enable or disable multiple SharePoint sites for backup and restore at one go, for ease of use.

API Enhancements

Get device list using profileID

The ‘List all devices’ API now enables administrators to get the list of all the user devices associated with multiple profiles using the ‘profileID’ parameter. 
For more information, see API reference on the Druva developer portal.

Fixed Issue

Issue Description
INS-9926

Fixed backup issues arising for Exchange Online archive mailbox due to the recent API changes made by Microsoft for Office 365 Exchange Online services.

For the changes to take effect and continue seamless backups, Druva inSync requires additional permission to access your Office 365 data.


Action required - Re-configure Druva inSync Office 365 app to grant the required permission to protect Exchange Online archive mailbox. For instructions, see Reconfigure Office 365.

Deprecation Announcement 

Removed HTML support in inSync emails

Druva has removed the support for HTML tags used in formatting custom email templates. 
inSync administrators can format the custom email templates in plain text. 

For more information, contact Druva Support.

inSync Client Patch Update v6.6.4 for Windows OS

A patch update is released on May 21, 2020, with the following fixed issue.

Fixed Issue

Issue Description
5788 In continuation to the fix for CVE-2019-3999 that was provided with inSync Client v6.6.0, this release provides a complete fix for CVE-2019-3999 which includes the security vulnerability wherein an attacker could have exploited the improper neutralization of special elements and CVE-2020-5752 wherein an attacker could have exploited relative path traversal used in the OS commands to gain administrative access on the system.

Revision Information

Product Revision
inSync Client Windows: r103713

Download the latest inSync Client, here

For upgrade instructions, see Upgrade inSync Client.

For more information, contact Druva Support.

inSync Cloud Update on May 16, 2020

Enhancements

With this Cloud update, we bring you the following enhancements:  

A refreshed inSync dashboard

 You can now do more with the simplified and refreshed inSync dashboard:

► Separate widgets for your data sources
Based on the services purchased, the new dashboard now displays the backup status and details of the devices and cloud application in their own dedicated  widgets: SeparateWidgets.png
 
► Monitor the live activities of the ongoing backup and restore tasks
Monitor and track the ongoing backup and restore tasks across various configured data sources through the Live Activities widget: LiveActivites.png
 
► View backup and restore trends at a glance
Analyze the data backup and restore trends across all the workloads for a period of 30 days and detect anomalies, with this new widget:  trends.png

Here’s the new look of the inSync dashboard:

CompleteDash.png

Enhanced privacy settings for user logs access

Backup Data Privacy Settings and Logs Privacy Settings are now separately configurable in inSync profiles, allowing administrators to retain visibility into user logs for troubleshooting purposes.

LogsPrivacy.png

This allows the administrators to access the user logs from a user device, even when the administrators do not have visibility into the actual data being backed up. To learn more, refer Configure user data privacy policy.

By default, inSync enables administrator access to user logs for all the existing profiles.

Action required: If you do not want administrators to access the user logs for an existing profile, you can modify these settings from the Profiles section on the inSync Management Console. To learn more, refer Update a Profile.

Option to upgrade inSync Client to any supported version

As an inSync administrator, you can now choose to upgrade the inSync Client on user devices to any of the supported versions within the list. To learn more, refer Upgrade inSync Client.

Client upgrade.png

Ability to search and locate specific Teams and SharePoint sites

You can now search for a specific Team and SharePoint Site by Team name and site Title respectively.

Teams_Name_Search_final.png

SharePoint_Search final.png

Known Issue

Issue Description
INS-9926

inSync fails to backup Exchange Online archive mailbox.

New version of inSync app for Salesforce is now available

We are delighted to announce the availability of a newer, better version of the inSync app for Salesforce on May 9, 2020.

Key highlights of the new version:

Activity Details page

View the summary and detailed count of backup and restore activities of all Objects and Metadata by using new Summary, Objects, and Metadata tabs.

Summary_backup_final - RN.png

Dedicated Salesforce Objects and Metadata tabs for backup activity

  • Get a detailed list of backed up Salesforce Objects and Metadata.

  • Get a list of Objects and Metadata that were missed during partial backup wherein the valid reason is displayed as well.

  • Get a reconciliation of the backup count with each backup by using the following information:

    • New and updated Objects and Metadata and record counts

    • Deleted Objects and record counts

Backup_900x420_final_RN.png

Dedicated Salesforce Objects and Metadata tab for restore activity

  • Get a detailed list of restored Salesforce Objects and Metadata.

  • List of Objects and Metadata that were missed during restore with the associated reasons.

Restore-900X420_final_RN.png

Option to abort ongoing backup and restore activities

You now have the option to abort ongoing backup and restore activities. To do this, simply click the cross icon on the Activity Stream page. 

For more information, see View details of backup and restore activities of Objects and Metadata.

Customer action required: To use these features, you must upgrade the inSync app for Salesforce to the latest version. For upgrade instructions, see Upgrade inSync app for Salesforce.

inSync Cloud Update on May 02, 2020

Enhancements

Support for email deletion using Federated Search and Proactive Compliance

It is critical for organizations to ensure that a high risk, non-compliant, objectionable email is not present on the end user’s data sources and back up data set. Which is why,  defensible deletion is a comprehensive approach that organizations implement to reduce legal and compliance risks associated with the retention of Electronically Stored Information (ESI).

To that effect, inSync now provides the capability to search and delete emails from the data source and/or snapshot through Federated Search and Proactive Compliance. This capability is available for the following hosted mail services configured in Druva inSync Elite and Elite Plus versions:

  • Microsoft Exchange Online

  • Gmail

For more information about how to delete emails by using Federated Search, see How to search backed up files

For more information about how to delete non-compliant emails by using Proactive Compliance, see How do I resolve a compliance violation?

inSync for Office 365 gets a new Overview page

You no longer need to toggle between your configured Office 365 apps to view the overall status of each configured app. inSync now brings to you a new Overview page that provides you a single pane of glass to view the important details of all your Office 365 apps such as backup status, number of User mailboxes, Users, SharePoint Sites, and Backup Failures. With this view,  you can quickly identify the actionables to ensure business continuity.

Key highlights of the new overview page:

Overviewlanding_CU053.png

User account settings and validate Office 365 configuration

You can reconfigure Office 365, verify Office 365 configurations, and manage user account settings on the Overview page.

Overview_CU053.png

Summary of protected data for configured Office 365 apps

You can get an overview of storage consumption by each configured Office 365 app and data distribution details. You can also view the current status of the Office 365 app and the last configured date and timestamp details.

Summary_CU053.png

A comprehensive overview of the critical details of each configured Office 365 app

You can view the count and backup status of Users, User mailboxes, and SharePoint Sites.

All0365_CU053.png

For more information, refer to the documentation on the Overview page.

Fixed Issues

Issue Description
INS-8612

Fixed an issue where data backed up for Exchange Online users was displayed in negative.

INS-3259 Fixed license upgrade issue which failed with Internal Error.
INS-6052 Fixed the behavior wherein the user provisioning automatically changed from AD/LDAP to SCIM without admin triggering any changes.

inSync Client Patch Update v6.6.3 for Windows OS

A patch update is released on April 21, 2020, with the following enhancements.

Enhancements

Extended capabilities to support Amazon WorkSpaces

With this patch update, inSync administrators can take benefit of the following capabilities released to support Windows provisioned Amazon WorkSpaces -

  • Ability to map multiple drives on the user device to their assigned Amazon WorkSpaces - Enable users to access their protected data from multiple drives on their device on Amazon WorkSpaces.

  • Option to failback to the user’s device with complete data under protection - Enables administrators to safely migrate or restore data back from Amazon WorkSpace to the user device.

These capabilities provide inSync administrators with the following benefits -

  • Deploy Amazon WorkSpaces for users with additional data protection using Druva inSync

  • In case of a Ransomware attack,  administrators can

    • Leverage the protected data in Amazon WorkSpaces for security tests 

    • Facilitate users by making the data available on their device to their Amazon WorkSpace account enabling them to resume their activities to support business operations

For more information, see Protect Amazon WorkSpaces using Druva inSync.

inSync Cloud Update on April 18, 2020

Enhancements

inSync Compliance: New Sensitive Data types for CCPA, PII, and PHI use cases

To help you with CCPA (California Consumer Privacy Act), Personal Information Identifiers (PII) and Protected Health Information (PHI) data governance, we have introduced several new Sensitive Data types. We have also updated the CCPA (California Consumer Privacy Act) template to include the following sensitive data types:

  • Credit/Debit numbers near PII
  • Ethnicity terms
  • Employer Identification Number
  • Personal sensitive data

The new data types effectively widen the scope of data that can be scanned for Personal Information Identifiers (PII) and Protected Health Information (PHI). You can select the new data types while creating new custom templates or modifying existing custom templates. For more information, see Manage sensitive data

inSync Cloud Update on April 04, 2020

Enhancements

Protect Google Shared Drives in all supported AWS regions 

Organizations can now protect Google Shared Drives data in all the supported AWS regions. For the list of supported AWS regions, see Druva Support Portal.

Federated Search for Google Shared Drives

With this release, we have added Google Shared Drives to the list of Data Sources that you can query for file search.

SharedDrives_Fed_Search.png

For more information, see Federated Search for backed up data

Search and Restore Google Shared Drives files

Restoring and downloading multiple files is simpler and faster now. You can also use the Search capabilities in the Restore Data window on the inSync Management Console to search, restore, and download Google Shared Drives files.

Restore_Search.png

For more information, see Restore Shared Drives data.

Patch update for inSync Client v6.6.0

A patch update v6.6.2 is released on March 23, 2020. It contains fix for the following issue:

Fixed Issue

Issue Description
5789 Security vulnerability during communication between inSync Client processes.

Revision Information

Product Revision

inSync Client

Windows: r100560

Mac: r100560

To upgrade inSync Client to the latest version, see Upgrade inSync Client.

inSync Cloud Update on March 21, 2020

Enhancements

Protect Microsoft Teams Channels using Druva inSync

With the rapid adoption of Microsoft O365 Teams as a key collaboration app, it has become essential for IT admins to protect the data shared within Teams in order to recover from any accidental deletion, data corruption, or malicious attack such as ransomware.

Druva inSync for O365 provides a comprehensive, scalable, and cost-effective backup and recovery solution for IT admins to:

  • Protect all your Teams data with all channels (Standard and Private), posts (Conversations), files (including Wiki), apps, settings within the channels, and entire permissions and members of Teams.

  • Rapidly recover Teams channels, files, posts (Conversations), and settings from any accidental deletion, data corruption, or ransomware attack. This, in turn, ensures business continuity for all users of Teams.

  • Simplify the internal governance through access to audits, backup logs, and reports for Teams. 

For more information, see Protect Teams.

Action required: If you are already protecting Office 365 data with Druva, you have to Reconfigure Office 365 app to start protecting Teams.

inSync for Office 365 gets a new user experience

The newly redesigned user interface for Druva inSync for Office 365 apps (Exchange Online, OneDrive, and SharePoint Online) provide inSync administrators with a modern and intuitive experience for easy access to backup settings and management of frequent admin tasks such as backup, restore, download.

Following are the key highlights of the new UI:

New navigation pane for quick access to all Office 365 apps

On the inSync Management Console page, when you select Data Sources > Office 365,  inSync will now display a new left navigation panel that lists all the supported Office 365 apps.

Office 365 new UI_with_border.gif

Exchange Online and OneDrive: Quick and easy access to frequent administration tasks

inSync now enables you to quickly perform the following key actions for Exchange Online and OneDrive:

  • Manual or on-demand backup

  • Enable backup

  • Disable backup

  • Delete user

EO.png

​​​SharePoint: Simplified experience for managing SharePoint Sites

inSync now provides an enhanced UI to quickly perform the following actions:

  • Automatic and manual discovery of the SharePoint sites within your organization

  • Adding Site Collection manually

  • Auto-Configuration and custom configuration of SharePoint sites for backup

  • Day-to-day housekeeping tasks such as disabling and deleting Sharepoint sites that do not require backup

For more information, see inSync Management Console.

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SharePoint: Intuitive approach for managing backups and snapshots

With the new UI, we are introducing a new Backups tab to search SharePoint Sites and initiate a restore and download operation for the selected site collection. Folders and files within the folders are displayed in a tree structure for ease of navigation. For more information, see inSync Management Console.

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inSync for Google Workspace gets a new user experience

The newly redesigned user interface for Google Workspace apps (Gmail, Google Drive, and Shared Drives) provides inSync administrators with a modern, and intuitive experience for easy access and management of frequent admin tasks such as backup, restore, and download.

Following are the key highlights of the new UI:

New navigation pane for quick access to all Google Workspace apps

On the inSync Management Console page, when you select Data SourcesGoogle Workspace,  inSync now displays a new left navigation panel that lists all the supported Google Workspace apps.

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Gmail and Google Drive: Quick and easy access to frequent administration tasks

inSync now enables you to quickly perform the following key actions for Gmail and Google Drive:

  • Manual or on-demand backup

  • Enable backup

  • Disable backup

  • Delete user

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Shared Drives: Simplified experience for managing Shared Drives

inSync now provides an enhanced UI to quickly perform the following actions:

  • Automatic and manual discovery of the Shared Drives within your organization

  • Adding Shared Drives manually

  • Auto-Configuration and custom configuration of Shared Drives for backup

For more information, see inSync Management Console.

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Shared Drives: Enhanced experience to restore and download Shared Drives data

To quickly find the specific files to restore in Google Workspace Shared Drive, we are introducing an intuitive way to search Shared Drives and initiate a restore and download for the selected Shared Drive. Folders and files within the folders are displayed in a tree structure for ease of navigation. For more information, see inSync Management Console.

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Fixed Issue

Issue Description

7304

Fixed the behavior where Google Shared Drives backups failed.

Note:  Reconfigure Google Workspace from the inSync Management Console  for this fix to work.

Introducing inSync for Slack with eDiscovery capabilities

Druva is happy to announce inSync for Slack on March 16, 2020.

Enterprises are increasingly using Slack to facilitate and simplify collaboration within and outside the company. Consequently, Slack contains essential business communications that may be relevant for eDiscovery. As a legal IT admin of a company, you may have to ensure that Slack messages exchanged between employees or a group of employees or with partners are discoverable to address any litigation needs.

Druva helps you save eDiscovery costs and time by proactively collecting all Slack data and automatically preserving relevant data via legal hold, while maintaining chain of custody and ensuring data integrity and admissibility. 

With Druva inSync app for Slack, you have the following benefits:

  • Automated Backup: Automated (scheduled) and manual data collection(when required) from Slack Enterprise Grid

  • Simplified Legal Hold Process: Create matter and identify custodians to collect data from  to accelerate preview and processing of Slack users data

  • Reduce Legal Preview and Processing Cost: Establish collection parameters - Last Snapshot; All data; Between timestamps

  • Integrate with Standard eDiscovery tools: Export collected data as a load file that can be directly ingested into a Review Platform

  • Unify eDiscovery of end-user data: Collect data across Slack and other leading SaaS applications (O365, Google Workspace), and endpoints

For more information, see Protect Slack.

Action required: To enable inSync for Slack, contact Druva Support.

inSync Cloud Update on March 07, 2020

Enhancement

Group similar Legal Holds using custom Types

You already have the ability to classify Legal Holds into 3 predefined Types. Now, we have added the ability to define a custom Type and associate it with a Legal Hold policy.

You can use Types to segregate the existing and new Legal Holds into easily identifiable groups. Later, you can filter Legal Holds by these Types to quickly find and view the desired Legal Hold. For more information, see Update the legal hold policy name and policy type

Fixed Issues

Issue Description
5769 Creation of SCIM mapping failed as SCIM attribute filter did not support value with special characters.

Patch update for inSync Client v6.6.0 for Windows

A patch update v6.6.1 is now available for inSync Client for Windows OS. The update released on February 28, 2020, includes the following fixed issue.

Fixed Issue

Issue Description
7350 On some devices running Windows OS, users observed an unexpected OS prompt (Code R6034) after launching the inSync Client. 

Revision Information

Product Revision

inSync Client

Windows: r99876

inSync Cloud Update on Feb 22, 2020

Enhancement

Accelerate device refresh through selective data restore

inSync administrators now have an option to restore only the essential data when issuing a new device to the users during device refresh activity. This accelerates the device replacement process and helps users quickly get started.

This is a profile level setting and administrators can select the ‘Exclude from Automated Restore’ check-box if they do not want such folders to be restored automatically on the new device.

This feature does not restrict the inSync users from accessing their data that was not restored as a part of the device refresh through inSync Client on their new device. To learn more, see Create a profile.

Note: To enable the selective data restore feature, contact Druva Support who will be happy to assist you to set it up for your account.

Now auto delete inactive devices starting 30 days

Druva has relaxed the limit on the minimum number of days a device should be in the inactive state before it is automatically deleted from inSync from 90 days to 30 days. To configure auto deletion of inactive devices in inSync, see Configure auto-delete of inactive devices in a profile.

 

inSync Client v6.6.0 for Cloud released on Feb 14, 2020

Committed to providing the best user experience and customer satisfaction, Druva is happy to announce inSync Client v6.6.0 for Windows OS and macOS, with the following new capability.

Support for Spanish language

You can start installing the new client in Spanish locale if that’s your preferred language.

With this addition, inSync Client is now available in English, Japanese, French, German, and Spanish languages to cater to the users with language diversity.

 

  • Upgrade to inSync Client v6.6.0 on macOS is supported only from inSync Client v6.5.x.
    • If your users’ devices are running on inSync Client version older than v6.5.0 on macOS, please upgrade to inSync Client v6.5.x.
  • The client installer for devices with macOS now ships a package file (.pkg) instead of metapackage (.mpkg).

To upgrade inSync Client to the latest version, see Upgrade inSync Client.

Fixed Issues

Issue Description
INS-5159 Fixed the behavior where the Integrated mass deployment process did not retry the deployment aborted due to a network failure.
INS-6160 Fixed caching behavior where inSync cached proxy details from the PAC file. When a user is moved to different locations, stale cache data caused inSync to use older proxy details leading to failed connection to inSync Cloud.

inSync Client v6.5.2 Patch Update on Feb 12, 2020

A patch update is now available for inSync Client for Windows OS. The update includes the following fixed issue.

Fixed Issue

Issue Description
6834 inSync Client failed to launch on Windows devices after upgrading to inSync Client v6.5.0 and v6.5.1 from older inSync Client versions, for users who have Unicode characters in their system username.

Revision Information

Product Description
inSync Client
  • Windows: r99097

Druva has not released a new version of inSync Client for Linux OS with inSync v6.5.2 patch update. Linux users can continue using inSync Client v5.9.

inSync Cloud Update on Feb 08, 2020

Enhancements

New version of the inSync Direct Download utility

Go ahead and try the new version of the inSync Direct Download utility (v1.2) to experience the following enhancements:

  • Support for the latest OS versions including macOS 10.15 Catalina.

  • Improved Error Logs that contain only the list of files that failed to download even after retries. All the retry entries are now a part of the newly introduced Warning Logs. 

  • Notarized Direct Download utility app available in Zip format for macOS.

To learn more, see inSync Direct Download Utility

Known Issue

Issue Description

 

6672

Due to OS limitations, if the data is downloaded using the Direct Download Utility tool across platforms, for example, Windows to Mac, the file properties on macOS may not display the true ‘Creation Timestamp’ for the selected file.
Workaround:
To view the true metadata value for the file ‘Creation Timestamp’ at the source device, refer to the Chain of custody report.

inSync Cloud Update on Jan 25, 2020

Enhancements

Delegate device management capabilities to Profile and Helpdesk administrators

A Druva Cloud Admin or inSync Cloud Admin can now assign and delegate the Manage Device Mapping and Manage Client Upgrade rights to a Profile or Helpdesk Administrator. Profile and Helpdesk administrators can then manage devices and inSync Client installation for users under their control.

For more information, see Predefined roles and rights.

API Enhancements

Role-Based API Access

As a Druva Cloud administrator, you can now restrict the information returned in an API response based on the role of the administrator accessing Druva APIs. You can assign access at the time of generating the API credentials.

Go ahead and check the feature to ensure Druva APIs are utilized more securely and effectively within your organization. 

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For more information, see Apply Authorization Restrictions

inSync Cloud Update on Jan 11, 2020

Enhancements

Delegate device management capabilities for Profile and Helpdesk administrators

For a legal matter in question, Druva inSync collects data of custodians (users on Legal Hold) from all the supported data sources and makes it available for the legal administrators for further review and actions. As we expand our coverage of more data sources under protection, we want to ensure that all of custodians’ data sources are listed and available for immediate action in a single sortable view. Hence, we have introduced the Collection Stream feature.

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The Collection Stream tab lists all the data sources of all the custodians who are on Legal Hold and also displays details related to backup activity on the device. You can also filter the Data Sources by the Custodian name. For more information, see View last backup details of users on legal hold.

Cloud Apps: Added a new option to define the retention period for Emails

inSync administrators now have the flexibility to choose the type of retention policy for emails protected as part of Exchange Online and Gmail backup.

Administrators can choose from any one of the following options:

  • Snapshot based: Apply the same retention policy as applicable to Files.

  • Email event date and time based: Define the number of months for which the emails should be retained.

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      For more information, see Define the backup retention policy for Cloud Apps.

Archived inSync Cloud Updates

For details about the archived inSync Cloud updates, see Archived inSync Cloud Updates.