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Druva Documentation

Previous inSync Cloud Updates


This article lists the enhancements, fixed issues, and known issues for inSync Cloud updates released before July 01, 2017.

inSync GovCloud 5.9.5 CU2

End of Support

With the inSync GovCloud Update on June 17, 2017, Druva has discontinued support for the following:

inSync 5.9.5 CU2

The following inSync Cloud updates are available with the Cloud Push on June 10, 2017.


inSync Active Directory/LDAP Mapping Feature Enhancements

Capability to Change Priority of AD/LDAP Mappings

inSync administrators can now change the priority of AD/LDAP Mappings in inSync. By default, inSync assigns lowest priority to the latest AD/LDAP Mapping. If users belong to multiple AD/LDAP Mappings, an administrator can change the priority of the AD/LDAP Mapping to determine the Mapping that inSync will use to import the users. For more information, see Set Priority for AD/LDAP Mapping.

UI Updates

The following UI updates are made in inSync Management Console to consolidate AD/LDAP settings:

  • Renamed inSync AD/LDAP Connector to inSync Connector.
  • Renamed the AD/LDAP Accounts tab under > Settings to Connectors tab.

  • Renamed the following menu items under Manage > Deployments
    • From -> AD/LDAP Deployments To -> AD/LDAP
    • From -> Non AD/LDAP Deployments To -> Non AD/LDAP

  • Moved Registered AD/LDAP Accounts and AD/LDAP Settings from  > Settings > AD/LDAP Accounts tab to Manage > Deployments > AD/LDAP.

    Previous UI:

    Updated UI:

    Three new tabs are added under Manage > Deployments > AD/LDAP page.

    • Mappings tab - Displays the existing AD/LDAP Mappings in inSync. Provides an option to create new mapping, delete existing mappings, and manually import users from AD/LDAP.
    • Accounts tab - Displays list of already registered AD/LDAP Accounts. Provides an option to register new AD/LDAP account, modify details, and delete the already registered AD/LDAP accounts.
    • AD/LDAP Settings tab - Displays AD/LDAP Settings in the left pane and provides an option to edit them. Displays priority of AD/LDAP Mappings in the right pane and provides an option to change the priority.

    Settings under Mappings tab

    Settings under Accounts tab

    Settings under AD/LDAP Settings tab

    For more information on the settings, see Integrate your AD/LDAP with inSync Cloud.

New version of inSync Direct Download utility is now available

New version of inSync Direct Download utility is now available from the inSync Management Console with the following features and capabilities:Adminconsole}} with the following features and capabilities:

  • You can now provide the HTTPS proxy credentials along with the download command. For more information, see Download data using inSync Direct Download utility.
  • The file Creation, Last Modified, and Last Accessed time stamps are now retained after download.You can view the time stamps in their respective file properties.
  • inSync Direct Download utility now displays the following statistics at the end of data download:
    • Total downloaded files
    • Total downloaded data in bytes
    • Total download time in seconds
    • Download throughput

To download the new version of inSync Direct Download utility, refer the download procedure under Download data using inSync Direct Download utility

Automatically Delete Inactive Devices from inSync

inSync now provides administrators the option to manage inactive devices through the inSync Management Console:

  • Define the time period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. See Inactive Devices Report section for more information.

Restore enhancements

inSync now enables administrators and Client users to search for files to restore by using the metadata attributes of the file. For more details, see Search backed up data.

Fixed Issues

  • 40037 - After uploading the company logo in Settings > Co-Branding, the logo appeared distorted when viewed on the inSync Management Console.
  • 42727 - Google Drive backup failed with an Internal error.
  • 42456 -  Pie charts displayed on the following pages in inSync Management Console, did not match the color of legend for the pie chart.
    • Backup & Restore Status area on the Dashboard page
    • Backup Statistics area on the Backup Overview page
    • Backup Statistics area on the Profile Details page.
  • 42723 - Logs downloaded for Unusual data activity had formatting issues.


inSync 5.9.5 CU1

The following inSync Cloud updates are available with the Cloud Push on May 27, 2017.


There are no new features or enhancements released with this cloud update.

Fixed Issues

  • 41374 - When inSync Cloud administrator tried modifying other administrator's role, the time zone was also automatically reset.
  • 41005 - While using inSync Direct Download Utility to download data for users placed on legal hold, .pstpst files failed to download.
  • 41738 - An Internal Error message was displayed on inSync Web UI, caused due to database inconsistency.
  • 42425 - Integrated Mass Deployment process failed with "Requested AD/LDAP Mapping does not exist" error, due to failed comparison of User Name in Active Directory with cached credentials stored in inSync.
  • 42622 - inSync administrators trying to access LastBackupDetails Report API were displayed Permission Denied error.
  • 42619 - Office 365 backup failed as connection to the device dropped before completing the backup.

Known Issue

  • 42456 -  Pie charts displayed on the following pages in inSync Management Console, do not match the color of legend for the pie chart.
    • Backup & Restore Status area on the Dashboard page
    • Backup Statistics area on the Backup Overview page
    • Backup Statistics area on the Profile Details page.


inSync 5.9.5

inSync Client 5.9.5 for inSync Cloud

With a strong focus on reporting, troubleshooting, and ease of deployment, the following features are available with the inSync Client 5.9.5 for inSync Cloud released on May 13, 2017.

inSync Cloud updates 

Defensible Deletion

Added as an offering with inSync Governance, the Defensible Deletion capability enables inSync administrators to,

  • Delete emails and files that are malicious, sensitive, inappropriately available to some employees, or have little or no business value.
  • Provides reduced compliance risks, adherence to organizational security policies and reduced cost of data management.

For more information see, How do I resolve a compliance violation?

Support for Microsoft Office 2016 System Settings

Simplify device refresh with backup and restore of expanded system settings for Microsoft Office 2016 through inSync Client.

Exterro Connector for inSync

Exterro customers can now use Exterro's inSync connector to place custodians on hold and ingest data for eDiscovery processing and review without manually creating legal holds within inSync. To learn more, download this white paper.

Enhanced Troubleshooting for Cloud Apps

After configuring a Cloud App for backup in the inSync Management Console, inSync administrators can now use the new Verify Configuration option to check whether the Cloud App is configured correctly. Configuration verification involves the following,

  • App authentication
  • User existence
  • User’s endpoints existence
  • User authentication

For more information, see  Verify Configuration.

inSync Client Updates for Administrators

Device Name Auto-update

inSync has simplified device management by making it easier to manage the device name in inSync Management Console. inSync will periodically check the hostname of the endpoint device being backed up and will automatically update the changes in the inSync Management Console.

Log Collection Automation

inSync has simplified the workflow to troubleshoot user reported issues. Now, inSync administrators can remotely enable the debug mode for inSync Client to collect all relevant logs, errors, and data points with an option to forward the collected logs to Druva Support.

For more information, see Troubleshooting mode for inSync Client on devices.

inSync Client Updates for End Users 

Capability to Protect Data on Old Device during Remote Device Replace

Now, for an inSync administrator-triggered remote replace and refresh of an endpoint device, an inSync Client user can add a new device while independently maintaining the old device. This will ensure the old device stays protected even after the new device is activated.

Restore Status Improvements during Device Replace

inSync Client now provides improved visibility in instances where files are not restored during device replacement operation. inSync Client displays missed file count and list to end users.

For more information see, Replace a device linked with your inSync account.

Support for Custom Office 2013 and Office 2016 Template Location

inSync extends support to backup Microsoft Office 2013 and Office 2016 user-configured custom template location for each Office Suite Application.

Enhanced messaging for Password Policy

inSync Client users will now see enhanced error messages related to the password policy that is enforced by the inSync administrators. Appropriate error message will appear on the inSync Client UI if passwords are not created as per the guidelines defined in the password policy.

inSync Client Updates for both - inSync Administrators and End Users 

Enhancements to Misconfigured Backup Folder Behavior

inSync now identifies all misconfigured folders in a backup cycle and lists all such folders on inSync Client UI and in the Misconfigured folder alert message that is sent to inSync administrators. To know what is a misconfigured backup folder, see inSync Client FAQs.

Support for Amazon WorkSpaces

inSync Administrators and inSync Client users can now leverage inSync’s backup and restore capability for Amazon WorkSpace data.

Deprecated Features 

There is no deprecated feature in inSync 5.9.5.

Fixed Issues 

Issue Description
40663 In case of inSync Client upgrade using the Integrated Mass Deployment process using the HEADLESS parameter, inSync Client icon was still visible in the system tray.

Known issues and workarounds 

Issues Description

When you hover over an excluded folder in inSync Client for Linux OS, a blank tool tip is displayed instead of the message - Folder is excluded from backup.

Workaround: Change the desktop theme and then reopen the inSync Client window.

41683 Files deleted from storage continue to appear in the search results. 


inSync Client installation fails on AWS WorkSpace hosted on Windows 10 OS if a user tries to install inSync Client by double-clicking the installer (.msi) file.


  1. Open a command prompt as an administrator on the Amazon WorkSpace.
  2. Change the directory to the location where inSync Client installer .msi file is saved.
    cd <absolute directory path to inSync Client installer .msi>
  3. Run the following command:
    msiexec.exe /qn /i <absolute directory path to inSync Client installer .msi> /L*V install.log
41116 inSync Client does not back up system settings on Amazon WorkSpaces.
41614 EUSERNOTFOUND is encountered if inSync fails to communicate with the APIs provided by cloud suites.

Revision Information   

Product Revision
inSync Client
  •  Windows: r57637
  • Mac: r57636
  • Linux: r51251
Note: Druva has not released a new version of the inSync Client for Linux with inSync 5.9.5. You can continue using inSync Client 5.9 for Linux with inSync Cloud 5.9.5.
inSync AD/LDAP Connector
  • Windows: r47343
inSync CloudCache Server
  • Windows: r47343

Download links to inSync Client 5.9.5 

To access the download links to the latest version of inSync Client, see Download Links.

For upgrading inSync Client on user devices, see Upgrade inSync Client on user device.

Release Announcements 

Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. You can subscribe to announcement emails and stay updated. To subscribe to the announcements, visit the Announcements page and click Subscribe.

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