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Druva Documentation

inSync GovCloud Updates

Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. To subscribe to the announcements, visit the Announcements page and click Subscribe.

inSync Client released on Sept 19, 2020

The following versions of inSync Client are available with this release for inSync GovCloud.

  • inSync Client for Windows - v6.7.1
  • inSync Client for macOS - v6.7.0

Enhancements

Enhanced Restore UI for increased visibility and actionable insights

The new inSync restore UI now provides additional details about the restore progress, time elapsed, and incomplete or failed restore responses. Such actionable insights prove to be of great help to the users to quickly understand and address simple issues with minimal involvement of inSync administrators.

In addition, the restore details page’s elements are now clickable to help you further explore the data.

restoreUXRN1.png

Capability to define MIME types

We have introduced the option to backup data based on file MIME types to ensure that you do not miss out on backing up critical data. 

This ensures that any inadvertent or malicious changes to the file extensions by end-users will not exclude business-critical files from being backed up to help with future data recovery or litigation.

Note: This feature is available on request. Contact Druva Support to enable this feature for your account.

MIME1.png

To learn more about defining MIME types, see Define file inclusions.

Protect only what is important for your organization

Configuring specific folders that are located across different storage locations for backup now gets simpler! 

The enhanced profile configuration enables you to precisely configure only a specific folder or a group of folders for backup. This significantly reduces the backup time and network bandwidth utilization and improves the overall end-user experience.

CustomFolder.png

To learn more, see Add custom folders for backup.

Enhanced settings for notifications shown on devices

You can now select from a range of inSync notifications to notify users of all inSync activities or just the critical ones requiring immediate attention. You can also let the end-users configure the notifications to suit their preference from the inSync Client interface.

Notifications1.png

inSync_New_Notifications.png
To learn more, see inSync Notifications.

Enhanced preferences to allow and restrict networks

Get precise control over allowing inSync backups only on preferred networks and restricting backups when users are connected through non-trusted networks. Also, to ensure clarity for inSync users, the enhanced inSync Client interface displays the selected network settings.

NetworksRN.png

To learn more, see Allow and restrict networks.

Enhanced privacy settings to access user logs

Backup Data Privacy Settings and Logs Privacy Settings are now separately configurable in inSync profiles, allowing administrators to retain visibility into a subset of user logs for troubleshooting. This allows the administrators to access the user logs from a user device, even when the administrators do not have visibility into the actual data being backed up.

Logs privacy.png

To learn more, see Configure user data privacy policy.

By default, inSync enables administrator access to user logs for all the existing profiles.

Action required: If you do not want administrators to access the user logs for an existing profile, you can modify these settings from the Profiles section on the inSync Management Console. To learn more, refer Update a profile

Simplified inSync deployment for Microsoft Azure Active Directory

Introducing a new inSync mass deployment workflow that simplifies inSync deployment and automatic activation of inSync Client on Azure AD joined Windows 10 devices.

Users can be directly provisioned within inSync from Azure AD through SCIM integration and inSync Client activation process on Azure AD bound devices will not require users to enter their email address. All of it, without the need to configure the inSync Connector.

To learn more, see inSync mass deployment.

Customize system settings during device refresh

Do you come across device refresh instances where you might not want to restore the system/app settings for a particular program or application?

With the customizable system settings restore feature, you can now define the persona settings which you want to exclude from the restore. So that the users get the replacement device in a configured state just as you want.

To learn more, contact Druva Support.

Improvements to backup OneDrive Files On-Demand

Introducing the enhanced mechanism that backs up only the locally available OneDrive files and skips the Files On-Demand. This feature ensures that you get the correct status of the inSync backup activities.

Fixed Issues

Issue Description
INS-9223 The user device goes to an unstable state, and the user can no longer log in to the device using Azure AD credentials when data from Azure connected device is restored to another Azure connected device.
INS-7533 Microsoft Visual Studio distribution dependencies are updated to use visual studio version 2015.

Known Issues

Issue Description
INS-12167, INS-12169, and INS-12225

If you are using inSync Client on macOS Catalina (10.15), you cannot complete the following actions using the keyboard shortcuts, if VoiceOver is in turned on mode: 

  • Add folders for backup in Backup & Restore tab

  • Select folders or sub-folders for restore on the inSync Restore window

  • Select share folder location in the Sync & Share tab

Revision information

Product Revision
inSync Client

Windows: r108801

macOS: r107661

Druva has not released a new version of inSync Client for Linux OS with inSync Client v6.7.1. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

Download the latest inSync Client here.

For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Druva Support.

Patch update for inSync CloudCache Server

We have released a security patch with the following updates on August 25, 2020.

  • Updated TLS certificate
  • Restricted communication to allow securely only over TLS v1.2

To upgrade inSync CloudCache Server, see inSync CloudCache Server.

inSync GovCloud Update on July 18, 2020

The following enhancements and issues are fixed with this GovCloud update.

Enhancements

Platform enhancements

A refreshed inSync dashboard

 You can now do more with the simplified and refreshed inSync dashboard:

► Separate widgets for your data sources
Based on the services purchased, the new dashboard now displays the backup status and details of the devices and cloud application in their own dedicated  widgets: SeparateWidgets.png
 
► Monitor the live activities of the ongoing backup and restore tasks
Monitor and track the ongoing backup and restore tasks across various configured data sources through the Live Activities widget: LiveActivites.png
 
► View backup and restore trends at a glance
Analyze the data backup and restore trends across all the workloads for a period of 30 days and detect anomalies, with this new widget:  trends.png

Here’s the new look of the inSync dashboard:

CompleteDash.png

Accelerate device refresh through selective data restore

inSync administrators now have an option to restore only the essential data when issuing a new device to the users during device refresh activity. This accelerates the device replacement process and helps users quickly get started.

This is a profile level setting and administrators can select the ‘Exclude from Automated Restore’ check-box if they do not want such folders to be restored automatically on the new device.

This feature does not restrict the inSync users from accessing their data that was not restored as a part of the device refresh through inSync Client on their new device. To learn more, see Create a profile.

Note: To enable the selective data restore feature, contact Druva Support who will be happy to assist you to set it up for your account.

Now auto delete inactive devices starting 30 days

Druva has relaxed the limit on the minimum number of days a device should be in the inactive state before it is automatically deleted from inSync from 90 days to 30 days. To configure auto deletion of inactive devices in inSync, see Configure auto-delete of inactive devices in a profile.

Delegate device management capabilities to Profile and Helpdesk administrators

A Druva Cloud Admin or inSync Cloud Admin can now assign and delegate the Manage Device Mapping and Manage Client Upgrade rights to a Profile or Helpdesk Administrator. Profile and Helpdesk administrators can then manage devices and inSync Client installation for users under their control.

For more information, see Predefined roles and rights.

Enhanced privacy settings for user logs access

Backup Data Privacy Settings and Logs Privacy Settings are now separately configurable in inSync profiles, allowing administrators to retain visibility into user logs for troubleshooting purposes.

LogsPrivacy.png

This allows the administrators to access the user logs from a user device, even when the administrators do not have visibility into the actual data being backed up. To learn more, refer Configure user data privacy policy.

By default, inSync enables administrator access to user logs for all the existing profiles.

Action required: If you do not want administrators to access the user logs for an existing profile, you can modify these settings from the Profiles section on the inSync Management Console. To learn more, refer Update a Profile.

Option to upgrade inSync Client to any supported version

As an inSync administrator, you can now choose to upgrade the inSync Client on user devices to any of the supported versions within the list. To learn more, refer Upgrade inSync Client.

Client upgrade.png

Governance & Proactive Compliance enhancements

New version of the inSync Direct Download utility

Go ahead and try the new version of the inSync Direct Download utility (v1.2) to experience the following enhancements:

  • Support for the latest OS versions including macOS 10.15 Catalina.

  • Improved Error Logs that contain only the list of files that failed to download even after retries. All the retry entries are now a part of the newly introduced Warning Logs. 

  • Notarized Direct Download utility app available in Zip format for macOS.

To learn more, see inSync Direct Download Utility

inSync Compliance: New Sensitive Data types for CCPA, PII, and PHI use cases

To help you with CCPA (California Consumer Privacy Act), Personal Information Identifiers (PII) and Protected Health Information (PHI) data governance, we have introduced several new Sensitive Data types. We have also updated the CCPA (California Consumer Privacy Act) template to include the following sensitive data types:

  • Credit/Debit numbers near PII
  • Ethnicity terms
  • Employer Identification Number
  • Personal sensitive data

The new data types effectively widen the scope of data that can be scanned for Personal Information Identifiers (PII) and Protected Health Information (PHI). You can select the new data types while creating new custom templates or modifying existing custom templates. For more information, see Manage sensitive data

Delegate device management capabilities for Profile and Helpdesk administrators

For a legal matter in question, Druva inSync collects data of custodians (users on Legal Hold) from all the supported data sources and makes it available for the legal administrators for further review and actions. As we expand our coverage of more data sources under protection, we want to ensure that all of custodians’ data sources are listed and available for immediate action in a single sortable view. Hence, we have introduced the Collection Stream feature.

clipboard_e2bb015f4ff13fb516542c302b1e5811b.png

The Collection Stream tab lists all the data sources of all the custodians who are on Legal Hold and also displays details related to backup activity on the device. You can also filter the Data Sources by the Custodian name. For more information, see View last backup details of users on legal hold.

Group similar Legal Holds using custom Types

You already have the ability to classify Legal Holds into 3 predefined Types. Now, we have added the ability to define a custom Type and associate it with a Legal Hold policy.

You can use Types to segregate the existing and new Legal Holds into easily identifiable groups. Later, you can filter Legal Holds by these Types to quickly find and view the desired Legal Hold. For more information, see Update the legal hold policy name and policy type

Support for email deletion using Federated Search and Proactive Compliance

It is critical for organizations to ensure that a high risk, non-compliant, objectionable email is not present on the end user’s data sources and back up data set. Which is why,  defensible deletion is a comprehensive approach that organizations implement to reduce legal and compliance risks associated with the retention of Electronically Stored Information (ESI).

To that effect, inSync now provides the capability to search and delete emails from the data source and/or snapshot through Federated Search and Proactive Compliance. This capability is available for the following hosted mail services configured in Druva inSync Elite and Elite Plus versions:

  • Microsoft Exchange Online

  • Gmail

For more information about how to delete emails by using Federated Search, see How to search backed up files

For more information about how to delete non-compliant emails by using Proactive Compliance, see How do I resolve a compliance violation?

Federated Search for Google Shared Drives

With this release, we have added Google Shared Drives to the list of Data Sources that you can query for file search.

SharedDrives_Fed_Search.png

For more information, see Federated Search for backed up data

CloudApps enhancements

Protect Microsoft Teams Channels using Druva inSync

With the rapid adoption of Microsoft O365 Teams as a key collaboration app, it has become essential for IT admins to protect the data shared within Teams in order to recover from any accidental deletion, data corruption, or malicious attack such as ransomware.

Druva inSync for O365 provides a comprehensive, scalable, and cost-effective backup and recovery solution for IT admins to:

  • Protect all your Teams data with all channels (Standard and Private), posts (Conversations), files (including Wiki), apps, settings within the channels, and entire permissions and members of Teams.

  • Rapidly recover Teams channels, files, posts (Conversations), and settings from any accidental deletion, data corruption, or ransomware attack. This, in turn, ensures business continuity for all users of Teams.

  • Simplify the internal governance through access to audits, backup logs, and reports for Teams. 

inSync administrators can also enable or disable multiple Teams for backup and restore at one go, for ease of use.

For more information, see Protect Teams.

Action required: If you are already protecting Office 365 data with Druva, you have to Reconfigure Office 365 app to start protecting Teams.

inSync for Office 365 gets a new Overview page

You no longer need to toggle between your configured Office 365 apps to view the overall status of each configured app. inSync now brings to you a new Overview page that provides you a single pane of glass to view the important details of all your Office 365 apps such as backup status, number of User mailboxes, Users, SharePoint Sites, and Backup Failures. With this view,  you can quickly identify the actionables to ensure business continuity.

Key highlights of the new Overview page:

Overviewlanding_CU053.png

User account settings and validate Office 365 configuration

You can reconfigure Office 365, verify Office 365 configurations, and manage user account settings on the Overview page.

Overview_CU053.png

Summary of protected data for configured Office 365 apps

You can get an overview of storage consumption by each configured Office 365 app and data distribution details. You can also view the current status of the Office 365 app and the last configured date and timestamp details.

Summary_CU053.png

A comprehensive overview of the critical details of each configured Office 365 app

You can view the count and backup status of Users, User mailboxes, and SharePoint Sites.

All0365_CU053.png

For more information, refer to the documentation on the Overview page.

inSync for Office 365 gets a new user experience

The newly redesigned user interface for Druva inSync for Office 365 apps (Exchange Online, OneDrive, and SharePoint Online) provide inSync administrators with a modern and intuitive experience for easy access to backup settings and management of frequent admin tasks such as backup, restore, download.

Following are the key highlights of the new UI:

New navigation pane for quick access to all Office 365 apps

On the Manage Cloud Apps page, when you select Office 365,  inSync will now display a new left navigation panel that lists all the supported Office 365 apps.

Office 365 new UI_with_border.gif

Exchange Online and OneDrive: Quick and easy access to frequent administration tasks

inSync now enables you to quickly perform the following key actions for Exchange Online and OneDrive:

  • Manual or on-demand backup

  • Enable backup

  • Disable backup

  • Delete user

EO.png

​​​SharePoint: Simplified experience for managing SharePoint Sites

inSync now provides an enhanced UI to quickly perform the following actions:

  • Automatic and manual discovery of the SharePoint sites within your organization

  • Adding Site Collection manually

  • Auto-Configuration and custom configuration of SharePoint sites for backup

  • Day-to-day housekeeping tasks such as disabling and deleting Sharepoint sites that do not require backup

For more information, see inSync Management Console.

SPO_Autoconfig_March 3.png

SharePoint: Intuitive approach for managing backups and snapshots

With the new UI, we are introducing a new Backups tab to search SharePoint Sites and initiate a restore and download operation for the selected site collection. Folders and files within the folders are displayed in a tree structure for ease of navigation. For more information, see inSync Management Console.

SPO-Backups.png

inSync for G Suite gets a new user experience

The newly redesigned user interface for G Suite apps (Gmail, Google Drive, and Shared Drives) provides inSync administrators with a modern, and intuitive experience for easy access and management of frequent admin tasks such as backup, restore, and download.

Following are the key highlights of the new UI:

New navigation pane for quick access to all G Suite apps

On the Manage Cloud Apps page, when you select G Suite,  inSync now displays a new left navigation panel that lists all the supported G Suite apps.

GSuite -with border.gif

Gmail and Google Drive: Quick and easy access to frequent administration tasks

inSync now enables you to quickly perform the following key actions for Gmail and Google Drive:

  • Manual or on-demand backup

  • Enable backup

  • Disable backup

  • Delete user

Gmail.png

Shared Drives: Simplified experience for managing Shared Drives

inSync now provides an enhanced UI to quickly perform the following actions:

  • Automatic and manual discovery of the Shared Drives within your organization

  • Adding Shared Drives manually

  • Auto-Configuration and custom configuration of Shared Drives for backup

For more information, see inSync Management Console.

AutoConfig_March 3_new.png

Shared Drives: Enhanced experience to restore and download Shared Drives data

To quickly find the specific files to restore in GSuite Shared Drive, we are introducing an intuitive way to search Shared Drives and initiate a restore and download for the selected Shared Drive. Folders and files within the folders are displayed in a tree structure for ease of navigation. For more information, see inSync Management Console.

GSuite_Restore_updated1_with border.png

Search and Restore Google Shared Drives files

Restoring and downloading multiple files is simpler and faster now. You can also use the Search capabilities in the Restore Data window on the inSync Management Console to search, restore, and download Google Shared Drives files.

Restore_Search.png

For more information, see Restore Shared Drives data.

Cloud Apps: Added a new option to define the retention period for Emails

inSync administrators now have the flexibility to choose the type of retention policy for emails protected as part of Exchange Online and Gmail backup.

Administrators can choose from any one of the following options:

  • Snapshot based: Apply the same retention policy as applicable to Files.

  • Email event date and time based: Define the number of months for which the emails should be retained.

Create_profile_Delete emails - updated_release notes.png

      For more information, see Define the backup retention policy for Cloud Apps.

API Enhancements

Role-Based API Access

As a Druva Cloud administrator, you can now restrict the information returned in an API response based on the role of the administrator accessing Druva APIs. You can assign access at the time of generating the API credentials.

Go ahead and check the feature to ensure Druva APIs are utilized more securely and effectively within your organization. 

RoleBasedAPIAccess.png

For more information, see Apply Authorization Restrictions

Get device list using profileID

The ‘List all devices’ API now enables administrators to get the list of all the user devices associated with multiple profiles using the ‘profileID’ parameter. 
For more information, see API reference on the Druva developer portal.

Fixed Issues

Issue Description
INS-8612

Fixed an issue where data backed up for Exchange Online users was displayed in negative.

INS-3259 Fixed license upgrade issue which failed with Internal Error.
INS-6052 Fixed the behavior wherein the user provisioning automatically changed from AD/LDAP to SCIM without admin triggering any changes.
INS-7304

Fixed the behavior where Google Shared Drives backups failed.

Note:  Reconfigure G Suite from the inSync Management Console  for this fix to work.

INS-5769 Creation of SCIM mapping failed as SCIM attribute filter did not support value with special characters.
INS-5159 Fixed the behavior where the Integrated mass deployment process did not retry the deployment aborted due to a network failure.
INS-6160 Fixed caching behavior where inSync cached proxy details from the PAC file. When a user is moved to different locations, stale cache data caused inSync to use older proxy details leading to failed connection to inSync Cloud.

Known Issue

Issue Description

 

6672

Due to OS limitations, if the data is downloaded using the Direct Download Utility tool across platforms, for example, Windows to Mac, the file properties on macOS may not display the true ‘Creation Timestamp’ for the selected file.
Workaround:
To view the true metadata value for the file ‘Creation Timestamp’ at the source device, refer to the Chain of custody report.

Deprecation Announcement 

Removed HTML support in inSync emails

Druva has removed the support for HTML tags used in formatting custom email templates. 
inSync administrators can format the custom email templates in plain text. 

For more information, contact Druva Support.

 

inSync GovCloud Update on Jun 27, 2020

The following issues were fixed with this GovCloud update.

Fixed Issue 

Issue Description
INS-10624

Fixed backup issues arising for Exchange Online archive mailbox due to the recent API changes made by Microsoft for Office 365 Exchange Online services.

For the changes to take effect and continue seamless backups, Druva inSync requires additional permission to access your Office 365 data.


Action required - Re-configure Druva inSync Office 365 app to grant the required permission to protect Exchange Online archive mailbox. For instructions, see Reconfigure Office 365.

INS-11121 Fixed pagination issue with 'List EndPoint Backups' API where the next page of records was not returned after passing the 'pageToken' parameter in the API request.

inSync GovCloud Update on May 21, 2020

inSync Client patch update v6.6.4 for Windows OS is now available for inSync GovCloud, with the following fixed issue.

Fixed Issue

Issue Description
5788 In continuation to the fix for CVE-2019-3999 that was provided with inSync Client v6.6.0, this release provides a complete fix for CVE-2019-3999 which includes the security vulnerability wherein an attacker could have exploited the improper neutralization of special elements and CVE-2020-5752 wherein an attacker could have exploited relative path traversal used in the OS commands to gain administrative access on the system.

Revision Information

Product Revision
inSync Client Windows: r103713

Download the latest inSync Client, here

To upgrade inSync Client to the latest version, see Upgrade inSync Client.

For more information, contact Druva Support.

inSync GovCloud Update on Apr 11, 2020

The following issue is fixed with this GovCloud update.

Fixed Issue

Issue Description
8116 The Devices column on the Manage Users page incorrectly displayed '0' as the device count against the actual device count associated with the users.

inSync Client released on Mar 23, 2020

The following versions of inSync Client are available for inSync GovCloud.

  • inSync Client for Windows - v6.6.2
  • inSync Client version for macOS - v6.5.1 and v6.6.2

Upgrade to inSync Client v6.6.x on macOS is supported only from inSync Client v6.5.1.

Enhancements

The new version of inSync Client comes up with enhanced data protection features which include the following:

Support for Spanish language

This feature is exclusive to inSync Client v6.6.x.

You can start installing the new client in Spanish locale if that’s your preferred language.

With this addition, inSync Client is now available in English, Japanese, French, German, and Spanish languages to cater to the users with language diversity.

Simplified inSync Client activation on macOS

To help new inSync users get started quickly, we have simplified the inSync Client activation process for macOS.

Administrators now have an option to build a custom installer package for MAC devices, with pre-configured activation parameters such as Cloud URL, auto-launch, and Proxy settings. Users can then easily activate inSync Client by just providing their login credentials. Simple, isn’t it?

To learn more, see customize inSync Client for Mac devices.

Improved Remote Device Refresh

Next time you issue a new replacement device and ship it to the users with their data, you can rest assured that the data backed up on the old device during the transition period is available to users on their new replacement device.

Upon activation, inSync Client automatically restores the most recent data to the user’s new device.

To learn more, see remote device refresh using IMD.

Enhanced Restore Activity Summary

It is now even simpler to monitor and track the restore activities on the inSync Management Console.

Multiple files that are selected for restore are unified and displayed as a single restore activity on the Restore Overview page. You can now also download the missed file logs for the restores that are completed with errors.

In addition, for better visibility to users, a new ‘Failed’ status tab on the inSync Client restore window displays the restore activities that have failed.

Branding changes with a fresh new look for inSync Client 

We have enhanced the inSync system tray icon for the ‘Backup in progress’ operation.

See the entire list of inSync icons and what they mean here.

Block backups on metered networks

Connected to a VPN through a private network and worried about additional data consumption over this network? Rest assured, inSync will not perform backups if you are connected to VPN through a network which you have already added in the blocked list. 

Upgrade inSync Client

To upgrade inSync Client to the latest version, see Upgrade inSync Client.

Fixed Issue

Issue Description
5789 Security vulnerability during communication between inSync Client processes.

inSync GovCloud Update on Mar 21, 2020

Enhancements

The following enhancements are available with this GovCloud update:

inSync APIs

Automate and manage routine inSync tasks using APIs

We are rolling out a bunch of new APIs which are designed to ease your efforts of managing inSync administrative tasks and features. Also, introducing a brand new developer portal to assist our customers’ interaction with APIs.

To enable and use APIs, see Integration with Druva APIs.

Detailed information is available at the Developer’s Documentation Portal -https://developer.druva.com.

Here’s a list of Druva inSync APIs available with this GovCloud update:

  • APIs to manage user actions

    • List users

    • Create a new user

    • Get user information

    • Update user information

    • Delete a user

    • Reset password for a user

    • Preserve a user

  • APIs to manage devices

    • List devices

    • Get device information

    • Disable a device

    • Delete a device and so on

  • APIs to manage profiles configured in inSync

    • List all profiles

    • Get profile information

  • APIs to view the consumption of storage and CloudCache servers

    • List all storage

    • Get storage information

    • List all CloudCache servers

    • Get CloudCache server information

  • Enhanced Legal Hold v3 to manage legal hold policies and get the list of users on legal hold.

    • List legal hold policies

    • Create a legal hold policy

    • Get details of legal hold policy

    • Delete a legal hold policy

    • Add or delete users(custodians)

    • List the users on legal hold

    • List of legal hold policies associated with a user

Governance enhancements

Legal Hold UX enhancements

The newly redesigned Legal Hold user interface provides inSync administrators with a modern, and intuitive experience for managing custodians and legal holds. Following are the key highlights of the new UI:

  • New Overview page

A new Legal Hold Overview page provides a quick summary of the Legal Holds, data associated with Legal Holds, and the custodians across your organization. For more information, see Legal Hold page.
​​​​​

  • Simplified Legal Hold creation process

Legal Hold creation is now a 2-step process, instead of 3. While adding a custodian to a legal hold, inSync administrators can now search a custodian by name or email, thus eliminating the additional step of custodian validation. For more information, see Create a Legal Hold.
 

  • Option to filter Legal Holds

The new Legal Hold listing page has options to filter Legal Holds by name, type, and custodian name. These help you to get to the required information faster and quicker. For more information, see Manage a Legal Hold policy.

Capability to search for Folders

Now you can use the Search functionality available on the Restore Data window on inSync Management Console to search for folders present on devices, Google Drive, and One Drive.

This enables you to restore an entire directory of files at one go without having to restore them one-by-one.

For more information, see Search backed up data to download or restore

Proactive Compliance enhancements

Get ready for California Consumer Privacy Act (CCPA)

We have made it easy for your organization to comply with the newly introduced CCPA. Now, there is a new pre-defined template named California Consumer Privacy Act in inSync Compliance. By default, any compliance policy using this template scans data for the following personal information of a user:

  • Passport Details (Global)

  • Drivers License with qualifying terms (USA)

  • Social Security Numbers (USA)

  • Drivers License (USA)

inSync flags a violation if any one of the above-mentioned data types exceeds the critical threshold count.

For more information, see Manage policy template.

Capability to test violations on sample data for sensitive data and policy templates in inSync Compliance
Gone are the days when you had to wait for a backup cycle to check if inSync is flagging the expected violations. Now, you can test custom sensitive data and custom policy templates while creating them. 

You can also validate predefined and existing custom sensitive data. For more information, see Test sensitive data.

For testing violations in policy templates, you can upload a file that contains sample violations and check the file to determine if the defined rules are working as desired. Instant evaluation saves you time and effort.

Similarly, you can also validate predefined and existing custom templates. For more information, see Test template rules

Support to test violations on multiple files for policy templates in inSync Compliance

While defining a rule in policy templates, now you can test violations in multiple files that contain sample violations to determine if the defined rules are working as expected. Instant evaluation saves you time and effort. You can validate both predefined and existing custom templates.

For more information, see Test template rules

Platform enhancements

Automated User Management using SCIM

Druva announces the availability of Automated User Management using Secure Cross Identity Management (SCIM) 2.0.

As organizations adopt SaaS applications (like O365, GSuite, and so on) to address core business needs, Druva inSync simplifies the ability to manage application users with SCIM APIs.  Additionally, by leveraging open standards-based approach Druva provides customers with flexibility and choice in IdP solutions and also reduces the complexity, risk, and time to manage users.

Benefits of using SCIM in Druva inSync

  • Fully automated compared to a manual CSV-based user management

  • Consistent user creation and management of users not in AD or LDAP

  • Customers can leverage UPN in their IdP to identify and manage SaaS users

Core capabilities:

  1. Complete cloud-based user management

  2. Using open standards - SCIM 2.0

  3. Simple configuration

  4. Pre-built apps: Okta and Azure Active Directory Service through the respective marketplace

Druva inSync certified IdP Apps

Currently, Druva inSync certifies the following SCIM 2.0 compliant IdPs:

  • Okta

  • Microsoft Azure AD

Druva will provide certified solutions for other SCIM 2.0 compliant IdPs through its partnership program.

For more information, see Manage Users using SCIM.

Change user provisioning from AD/LDAP to SCIM and vice-versa

You also have the flexibility to change the user provisioning method from AD/LDAP to SCIM and vice versa, irrespective of the method chosen during the initial inSync configuration. With this flexibility, you can switch the user provisioning method based on your organizational requirements, without any data loss.

For more information, see About using SCIM for user management in Druva inSync

Add co-branding in alert emails and customize support contact information

You can now extend the existing co-branding settings to the Alert email notifications sent out to users. As a result, your users feel assured that the alert email notifications sent to them are from an authorized source. 

We have also added more options to let inSync users contact your organization's support for any assistance.

The email sent to inSync users in case of configured alert events can now contain one of the following ways to contact your Internal Support:

  • A web link that redirects to your Support Portal.
  • An email address of the contact or support-alias to whom the users can send an email.
  • A phone client with the phone number of your Support Center.

For configuration steps, see Co-branding inSync.

Issue Description
3932 Fixed the discrepancy in the Last Backup Status displayed under Users > Devices tab and Device’s Backup Summary tab on the inSync Management Console.
3271 The Manage Users’ list page and the Manage Users’ > <User Name> details page now displays the correct Cloud Apps device count.
3262 Enhanced the error message to correctly display the exact reason for the device authentication failure.
5020 inSync now supports backup of a SharePoint folder containing more than 5000 files or folders.

inSync GovCloud Update on Nov 23, 2019

Enhancements

The following enhancements are available with this Cloud update:

Platform Updates

The following platform enhancements are available:

Report subscription of non-administrators

You can now give non-administrator users in your organization access to inSync reports. You can subscribe these users in inSync so that they receive periodic reports.

For more information, see Reports.

New alerts

Druva has added the following alerts to inform inSync administrators about the inSync Connector and inSync CloudCache Server connection status so that they can take immediate actions:

  • AD Connection Status - Alerts administrator if the inSync Connector is not connected to inSync Cloud.

  • Cache Server Connection Status - Alerts administrator if the inSync CloudCache Server is not connected to inSync Cloud.

  • AD/LDAP Authentication Failure - Alerts administrator if the credentials used to connect to inSync Connector are either invalid or expired.

For more information on the alerts and subscription settings, see Alerts.

Enhanced user auto-deletion behavior for AD and LDAP

AD or LDAP managed users, which are preserved in the inSync Management Console are now auto-deleted as part of the AD/LDAP synchronization job instead of the auto-deletion job. The auto-deletion of preserved users is performed based on the Data Preservation settings defined in the profile associated with the user account in Druva inSync.

Earlier, inSync did not auto-delete eligible preserved users, which satisfied the Data Preservation criteria, but continued to exist in the AD and LDAP.

The users are now automatically deleted if the users are not part of any of the AD or LDAP mappings defined in Druva inSync and are preserved for the duration specified in the Data Preservation settings.

For more information, see Synchronize inSync users with your AD/LDAP.

Cloud Apps

The following Cloud App enhancements are available:  

Gmail In-Place restore support

Many of our customers have expressed their preference to restore the data directly to the Gmail account. With this update, Druva inSync users and administrators can now do just that - directly restore Gmail data back into their Gmail account.

The key benefits of this support include:

  • Better user experience: inSync administrators and users can directly restore the data to their mailbox in the same hierarchy.

  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have a Gmail account.

  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information about Gmail In-Place restore, see How to restore G Suite data?

Exchange Online In-Place restore support

To have flexibility in selecting the data restore location, many customers prefer to restore the data directly to the Exchange Online account. With this support, Druva inSync users and administrators can now directly restore Exchange Online data back into the user’s Exchange Online account.

Key benefits to the users and administrators include the following:

  • Better user experience: inSync administrators and users can directly restore the data to their mailbox in the same hierarchy.

  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have the Exchange Online account.

  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

As a Druva inSync administrator, you can now protect and recover Notes and Tasks within a user’s mailbox.

For more information about the Exchange Online in-place restore for inSync administrator, see Restore Exchange Online data.

Action required for existing Office 365 customers

Existing customers, to utilize the In-Place restore feature for Exchange Online, inSync administrators must reconfigure the Exchange Online Org in the inSync Management Console. For instructions, see Re-configure Office 365.

Option to disable Box notifications

Customers who have subscribed to Box notifications for data download activity in their account, receive email notifications even when Druva inSync downloads the user’s data as part of the scheduled or manually triggered data backup activity.

With this enhancement, customers who do not intend to receive these email notifications can now opt to stop receiving email notifications from Box when Druva inSync performs a data backup activity.

Action required for existing Box customers

For existing customers, inSync administrators must contact Druva Support to enable this feature, and then reconfigure Box in the inSync Management Console.

For more information, see Disable Box notifications.

Support for file deletion from Microsoft OneDrive and G-Drive

inSync administrators can now directly delete a non-compliant file residing on the end user's Cloud Apps account. With this support, the Proactive Compliance capability provides complete 360-degree protection against non-compliant files. For more information, see How do I resolve a compliance violation?

Customer action required: None

Added support for Exchange Online Notes and Tasks

We have introduced this support to help you:

  • Expand the reach of your protected data with comprehensive Exchange Online data protection: inSync administrators are now ensured that all the apps, namely Mail, Calendar, Contacts, Notes, and Tasks are protected within the O365 Exchange Online Cloud Application.

  • Unlimited retention and business continuity: inSync administrators can retain Exchange Online Notes and Tasks data for an unlimited period. Recover Exchange Online Notes and Tasks data from any point in time snapshot.

  • Enable faster decision making with uninterrupted and secure access to data: Recover quickly from malicious attack or accidental deletion and restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information, see Configure inSync for Exchange Online.

Action required by existing Office 365 customers:

To start protecting Exchange Online Tasks, you must reconfigure the Office 365 app in the inSync Management Console. For more information, see Reconfigure Office 365.

Note: Exchange Online Notes are protected as a part of Mails which is why you don't need to take any action to be able to protect Notes.

Support for Cloud Apps file deletion using Search

inSync administrators can now search and delete non-compliant files from both, data source and snapshot from the following Cloud Apps configured in Druva inSync:

  • Microsoft OneDrive

  • G-Drive

  • Box

For more information, see How to search backed up files.

Compliance

The following Compliance enhancements are available:

Support for whitelisting keywords in violations

To reduce the effort and time required to manage compliance violations, inSync Compliance administrators can now whitelist specific keywords that are not treated as compliance violations in their organization. 

For more information, see Modify Compliance Settings.

UI Update - New inSync Compliance User Interface (UI)

To enhance the customer experience in the categorization of compliance data, Druva has made the following updates to the inSync Compliance UI:

    • A new simplified view of the Compliance dashboard, file violations, and email violations.

    • Simplified navigation with tabs to view file and email violations categorized in Active, Resolved, and Quarantined states.

    • Enhanced filters to view violations based on the type of compliance policy.

    • Visual aid to quickly identify critical violations and users who are on Legal Hold.

 For detailed UI changes, see Enhanced inSync Compliance experience.

Changes in scanning frequency for violations

Druva has updated the scanning frequency for violations in inSync Compliance to once a day instead of scanning it after every backup. inSync now scans the latest version of a file or email available in the day and reports the violations. 

This change in the scanning behavior reduces overhead on the Compliance administrators by requiring them to take action only on the latest version of a file or email backed up per day. For more information, see About inSync Compliance

Preview violations for sensitive data

inSync Compliance administrators can now see a preview of the violations reported for the sensitive data. The violated content is highlighted in bold to help you quickly view and locate the violation. By default, Druva inSync shows the preview of three occurrences of the violated text and gives you the option to view up to 15 such occurrences.

For more information, see Compliance page.

Governance

The following Governance enhancements are available:

  • The Federated Search capabilities and the Indexing Status indicator enhancement are available to customers who on-boarded after July 13, 2019, with the inSync Elite Plus and Elite as licensed editions.
  • For our existing customers, we will introduce Federated  Search over the next few months. Druva will keep existing customers posted about the plan. 

Search 2.0

Search 2.0 provides security, legal, and forensic administrators with enhanced forensic investigative capabilities. This helps extend inSync Search beyond the traditional keyword-based search.

Security, Legal, and Forensic teams using inSync can use Search 2.0 in the following use cases:

  • HR and Legal teams can investigate files and emails sent out by custodians to their personal email ID.

  • Security teams can search for files based on SHA1 value. This is ideal for identifying malware and ransomware files.

  • Forensic investigation teams can search by identifying files edited or email sent by a custodian during an investigative window.

  • Backup administrators can use search to find specific large file types (example, PST files) stored on an employee’s endpoint in case a user has reached its quota.

The following capabilities are also available with Search 2.0:

  • Search using one or more emails or file metadata. Providing a file name or email subject is no longer necessary.

  • Search files stored on Sharepoint Online sites

  • Extended metadata support to search for files and emails

    • File Metadata

      1. Filename

      2. Extension

      3. Checksum

      4. Modified TIme

      5. Created Time

      6. File Size

    • Email Metadata

      1. Email Subject

      2. Email Recipients (from/to/cc/bcc)

      3. Email Receive Time

      4. Attachment Name

      5. Attachment Extension

      6. Attachment Checksum

      7. Attachment Size

  • Search 2.0 will be enabled for customers who are on-boarded after June 08, 2019 with inSync Elite Plus and Elite as licensed editions.

  • Existing customers will be seamlessly migrated to Search 2.0 over the next few months.

To know the availability of Search 2.0 in other regions and for more information see Search 2.0. For any queries, contact Druva Support.

Enterprise Search is now called Federated Search

The Enterprise Search that we offer is much more than the traditional keyword-based search. You name it and we got it covered; Security, Legal, and Forensic teams with enhanced forensic investigative capabilities. This is why to communicate the effective use of the search functionality and deliver better value, we have renamed Enterprise Search to Federated Search.

For more information, see Introducing Federated Search.

Customer action required: None

Check the Indexing Progress 

You can now view indexing progress on the Governance > Federated Search page. This is a one-time activity and is displayed only when inSync starts indexing the backed up data. You get to check all these details for complete visibility of the data indexing:

  • The number of data sources that inSync has indexed out of the total number of available data sources. 

  • Time remaining to index the remaining data sources.

  • The number of data sources indexed out of the total number of available data sources for each data source type.

For more information, see Federated Search for backed up data.

Customer action required: None

inSync Client

Support for macOS Catalina

The inSync Client v6.2.0 now supports macOS 10.15 Catalina. 
For details on prerequisites for installation, see hardware and software requirements.

Prevent unauthorized uninstallation of inSync Client

To better help inSync administrators secure the information on devices and reduce the risk of data loss, administrators can prevent end-users from uninstalling inSync Client from their Windows devices. Administrators can configure this setting during the inSync Client installation, whereby, inSync Client won’t be listed in the Windows Search and Add or Remove Programs list. For more information, see Prohibit users from uninstalling inSync Client on Windows devices.

Note: Support for this feature is available with inSync Client v6.2.0.

UX Enhancements

Enhanced Restore Overview Page

We have added the Restore Activity tab on the Restore Overview page to give you a view of all the restore jobs triggered in the past 60 days.

ReleaseNotes.png

We have also introduced a restore details pop-up that displays the status of the restore job, size of the data, and the number of files missing from the restore.

The enhancement helps you get:

  • A quick overview of all the restore jobs across the organization.

  • Quick access to the user and device details right from the restore overview page.

  • A quick glance of the restore jobs status.

For more information, see Manage Alerts.

For more information, see Restore overview page

Enhanced Manage Alerts page

inSync administrators can now quickly access the alert source like users, Cloud Apps, CloudCache Server, and inSync Connector by clicking the source name listed under the Sources column on the Manage Alerts page.

The alerts reduce time to resolution for inSync administrators with visibility of the source and eliminate multiple steps in the inSync Management Console to identify and resolve the issue.

manage alerts.png

Enhanced Live Activities page

We have added filters on the Live Activities page to help you monitor specific activities that satisfy the filter criteria. The new filters are as follows:

  • Activity types: View live activities based on the type of activity such as ongoing backup activities, ongoing restore activities, or view all the ongoing activities.

  • Data sources: View live activities for only specific data sources like devices or Cloud Apps like Exchange Online, or OneDrive, and so on.

  • Profiles: View on-going live activities only for specific profiles.

ActivitiesFilters.png

inSync administrators can use a combination of the filters to view the required live activities and take appropriate actions. For more information, see Live Activities.

Issue Description
43530 Improved the administrative activity logging experience to capture details about modifications made to Active Directory (AD) configuration.
49453 inSync Client auto-upgrade page now displays the latest version of the inSync Client available for auto-upgrade.
51833

Fixed the discrepancy between statistics displayed on the Data Activity Trend tab on the Manage Device page for a snapshot and the Unusual Data Activity snapshot logs downloaded from the inSync Management Console.

52812 inSync Cloud administrators were displayed 'Second cloud administrator not configured' prompt even when the second Cloud administrator was already created in the inSync Management Console.
54203 Fixed behavior where Exchange Online backups failed with Error: Internal Error. Backup failing for the same device with Malformed JSON error.

 

inSync GovCloud Update on July 20, 2019

inSync Client for GovCloud v6.2.0

Druva is happy to announce the availability of inSync Client for Cloud v6.2.0, which offers the following features:

  • Automatic proxy detection support through DHCP

  • Request user permission for full disk access on macOS Mojave

For more information, see Release Notes for inSync Client v6.2.0.

To auto-upgrade inSync Client to the latest version, see Auto-upgrade inSync Client.

inSync GovCloud Enhancements

The following enhancements and fixed issues are available with this GovCloud update:

Google Drive native restore support

Druva inSync users and administrators can now directly restore Google Drive data back into Google Drive account.

Key benefits to users and administrators include the following: 

  • Reduce network costs: As the data is directly restored, the data does not have to traverse your organization's network.

  • Better user experience: inSync administrators and users no longer have to download the data on to their device before uploading it back to Google Drive.

  • Reduce risk: While in most cases inSync administrators or users might choose to replace the data directly, they also have the choice to restore the data as a copy. This helps avoid the chances of overwriting an existing version.

  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have a G Suite account.

  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information about the Google Drive native restore for inSync administrator, see How to restore G Suite data?

Action required for existing G Suite customers

For existing inSync G Suite customers, to utilize the native restore feature for Google Drive, inSync administrators must reconfigure the G Suite Org in the inSync Management Console. For instructions, see Re-configure G Suite.

Announcing a new version of inSync Connector - v6.1.1

The new version of inSync Connector v6.1.1 supports proxy configuration through the Web Proxy Autodiscovery (WPAD) URL. If you have a requirement wherein the inSync Connector must access the Internet through a proxy server, see Configure the inSync Connector article for the detailed procedure.

Changes to inSync Compliance policy templates and sensitive data

Druva has upgraded all the inSync Compliance policies that used the predefined templates and sensitive data types that were deprecated in October 2018 with the newly introduced predefined templates and sensitive data types. The new predefined compliance templates and sensitive data benefits the inSync Elite Plus customers as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.

For more information about this update, see Changes in inSync Compliance policy templates and sensitive data.

Enterprise Search is now Federated Search

The Enterprise Search that we offer is much more than the traditional keyword-based search. You name it and we got it covered; Security, Legal, and Forensic teams with enhanced forensic investigative capabilities. Which is why to communicate the effective use of the search functionality and deliver better value, we have renamed Enterprise Search to Federated Search.

Customer action required: None.

Known Issue

Issue Description 
1375 The Cloud Status section on the Druva Cloud Platform Dashboard does not display the inSync GovCloud status. The inSync GovCloud storage location and its functional state can be checked here

Fixed Issues

Issue Description
51737

File deletion failed with 'Internal Error' when trying to resolve a compliance violation by deleting the file.

51502

During deployment, incorrect device count was displayed for users on the Users page.

51494

OneDrive restores failed with "Failed to establish a new connection: [Errno -2] Name or service not known" error if inSync administrators did not have OneDrive license enabled for their account. 

47845

Import and activation of inSync users failed with 'Could not find matching AD Mappings for user' error when using Integrated Mass Deployment (IMD).

51009 Users were auto-preserved after upgrading inSync Connector.
51090 Fixed pagination issue with the SharePoint Online site collection page.

inSync GovCloud Update on Feb 02, 2019

The following enhancements and fixed issues are available with this GovCloud update:

Enhancements

Cloud Apps: Increase in retention period for emails

Druva has increased the limit to retain emails backed up from a Cloud App account from 100 months to 250 months. By default, inSync retains the emails for 84 months. As an inSync administrator, you can increase the limit to 250 months if your organization requires longer data retention.  This enhancement benefits customers in highly regulated industries such as the construction industry, where they need to retain data of the preserved users for longer periods of time.

To update the retention settings for emails, see Configure the backup retention policy.

Enhanced inSync Management Console menu bar

Druva has enhanced the inSync Management Console menu bar to provide a seamless experience to the Druva administrators who manage different Druva products. Few options on the menu bar are reorganized and realigned for consistency. Here is a quick look at the update:

refreshed menu bar2 - Gov Cloud.png

Fixed Issues

Issue Description
50513 and 50512 Exchange Online and other Cloud Apps backup intermittently failed with the error - Internal Error!!. Please check logs for details.
49120

Subscribed alert notifications were not sent to the customers and AD/LDAP sync did not happen as per the defined schedule.

inSync GovCloud Update on Jan 19, 2019

The following enhancements and fixed issues are available with this GovCloud update:

Enhancements

Cloud Key Management for Cloud Apps

Druva is pleased to introduce the integration with the highly secure and FIPS 140-2 validated AWS Key Management Service (KMS) for the data protection of the cloud applications namely Office 365, Box, and G-Suite. This feature offers the ekey management web service and thus eliminates the need to deploy the inSync Connector within the premise for cloud applications.  For more information, see Configure Cloud Key Management for Cloud Apps

Support for Recoverable Items folder in Exchange Online

inSync administrators can now configure the Recoverable Items folder in Exchange Online for backup and protect the data that is accidentally deleted or removed due to malicious programs or unauthorized activities. To configure the Recoverable Items folder for backup, see How to back up Office 365 data? 

Enterprise Search enhancements

Druva has made the following enhancements to Enterprise Search:

  • Enhanced user interface
    Druva is pleased to offer a new and intuitive user interface (UI) for Enterprise Search. The key enhancements are as follows:
    • Filters and search actions (such as Download and Load more) are now more prominent.
    • Filter option to narrow down search results by using the username or email address of users.
    • Real-time updates on search progress and search results.
      To learn more about the enhancements, see Enhanced inSync Enterprise Search experience.
  • Enterprise Search  for Legal administrators
    Legal administrators now have access to Enterprise Search to search, view, and download files and emails associated with legal holds and custodians (users). Enterprise Search reduces the time and effort it takes for Legal administrators to access the relevant data without having to depend on Cloud administrators. For more information, see Enterprise Search for Legal administrators.

Proactive Compliance enhancements

Define complex sensitive data rule types and violation life cycles

Use regular expressions to identify sensitive data
inSync administrators can now use regular expressions to define keywords that violate sensitive data policies of the organization. For more information, see Manage sensitive data.

Define search behavior to find violated files and emails using keywords

inSync administrators can choose if inSync should flag a violation if any of the keyword or sensitive data type is found in a document, or only if all the keywords or sensitive data types are found in a document. For more information, see Manage policy template.

Define schedules to manage violation lifecycles automatically
inSync administrators can now define a schedule to automatically resolve violations and archive resolved violations. For more information, see Modify Compliance Settings.

New administrator role, rights, and new reports

New Compliance administrator role and rights
inSync Cloud administrator can now create a new Compliance administrator who, by default, has access to all inSync Compliance features. Cloud administrators can assign Proactive Compliance rights to other inSync administrators allowing them to perform the following actions:

  • View violations and compliance settings
  • Manage violations
  • Manage compliance settings
  • Download backup and share data

For more information, see Create a Compliance administrator.

New reports to view the archived, non-compliance data
The following new reports help administrators to view the violations based on the keywords for a specific period.

  • Archived Non-Compliance File Report - This report provides information on archived violations reported for non-compliant files. For more information, see Archived Non-Compliance File Report.
  • Archived Non-Compliance Email Report - This report provides information on archived violations reported for non-compliant emails. For more information, see Archived Non-Compliance Email Report.

Enhanced behavior for auto-deletion of inactive devices

Druva has enhanced the algorithm that is used to auto-delete inactive devices. inSync now deletes a maximum of 500 devices per day. 

The following rules now apply during the inactive device deletion process:  

  1. If the total number of devices marked for deletion is greater than 500, inSync will delete 500 devices in one day, and the remaining devices will be queued up for auto-deletion on the next day.
  2. If the total number of devices marked for deletion for the day is less than or equal to 500, then all the marked devices are deleted.

For more information, see Configure auto-delete of inactive devices in a profile.

Enhanced inSync Client Restore User Interface

Druva is pleased to offer a new and intuitive User Interface (UI) for the data restore activity performed using the inSync Client. The new UI is available to users of inSync Client version 6.0.1 and later.

The key enhancements are as follows:

  • Snapshot listing 
    Enhanced Snapshots selection window that groups and displays all the available snapshots based on date and time.
  • Files and folder listing
    Enhanced tree view that lists the folders, sub-folders, and files, to quickly browse and select for restore.
  • Search results window
    Enables the selection of multiple files and folders for restore.
  • Select custom location
    Quickly browse and select a custom location on the device to restore the data.

To learn more about the enhancements, see inSync Client Restore User Interface Enhancements.

Fixed Issues

Issue Description
48684 The User Details page (accessed using Users > {User name}) in the inSync Management Console is now improved to load faster to display user information.
49925 Subscribed inSync reports were not sent as per the defined schedule.
40491 inSync administrators were not able to download or restore files and folders using Internet Explorer in case the URL length of the selected path for restore was more than 2048 characters.
45533 Password expiry log was added to inSync logs even though the Password policy was not enabled in inSync.
49185 Snapshots were not listed in the SharePoint site restore view in the inSync Management Console.
50342 Office 365: Exchange Online backup failed for users.
50021 While restoring folders and files with the same name from a parent folder to the desktop or a custom location, inSync overwrote the folders and files with the same name and displayed only the last restored folder and file.

Known Issue 

Issue Description
49566 inSync displays incorrect file path in the Restore window for files backed up using the inSync Android app.

Alert! - End of Support for inSync Client v5.9.5 

inSync Client v5.9.5 for Windows and macOS will reach its End of Support on January 01, 2019. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

inSync GovCloud Update on Dec 15, 2018

The following enhancements and fixed issues are available with this GovCloud update:

Enhancements

Enhanced Live Activity page for Cloud Apps Activities

inSync administrators can now see the real-time progress and status of the on-going scheduled and manually triggered backup activities for a configured Cloud App. inSync administrators can click on the Status column of an on-going Cloud App activity to view information like the actual number of files backed up, progress of the backup activity, and other details such as the actual path being backed up and status of the activity. For more information, see Live Activities page. 

Changes to Backup Interval for Cloud Apps

To alleviate the backup issues, observed primarily due to Microsoft throttling API calls across regions, Druva is implementing changes in the backup intervals for Cloud Applications that will allow inSync to avoid and recover from throttling scenarios. For more information, see Define the backup interval for Cloud Apps

Custom Domain Support for Office 365 and G Suite 

inSync now provides the capability to manage custom domains associated with different applications such as O365 and G Suite. inSync administrators who manage different domains for separate cloud applications such as O365 and G Suite can now define a custom domain for a cloud application and protect a user's data within each of the domain across applications. For more information, see Configure the User Custom Domain for Office 365 and G Suite.

Office 365 - Support for Contact Notes in Exchange Online

Druva inSync now automatically backs up the 'Notes' created for a Contact in Exchange Online.

Office 365 - Improved Performance for SharePoint Online Restore Activities

inSync administrators can now experience faster restore of the SharePoint Online data. Druva has optimized its restore mechanism for SharePoint Online, which automatically prioritizes the restore activities triggered by inSync administrators.

Changes to inSync Compliance policy templates and sensitive data

Druva has changed some of the predefined inSync Compliance policy templates and sensitive data types with this cloud update. inSync Elite Plus customers will benefit from the updated predefined compliance templates and sensitive data as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.  With these changes, inSync ensures that administrators continue to have full visibility of risks associated with the end-user data in an accurate and transparent manner. For detailed information about the changes, see Changes in inSync Compliance policy templates and sensitive data.

inSync Compliance for Archive File Types
inSync administrators can now utilize inSync Compliance to monitor usage of any regulated or sensitive data within the .zip and .tarfile types. This enables inSync administrators to gain full visibility of risks associated with end-user data in the archive file types. For more information, see Enable scanning of Archive Files for violations.

Enhanced inSync Direct Download utility for Mac OS

inSync Direct Download utility for Mac OS is now enhanced to set the birth time of a file. When downloading a file using the inSync Direct Download utility, inSync sets the birth time of the file to the file creation time in the user time zone. 

Enhanced Reports

Druva has updated the following inSync reports to include information on inSync Client upgrade status and Operating System (OS) details.

  • User Rollout report is enhanced to include the following information for a device:
    • inSync Client version
    • Upgraded on
    • Upgrade state
    • OS Platform
    • Device OS

For more information, see User Rollout report.

  • Last Backup Status report is enhanced to include the following information for a device:
    • OS Platform
    • Device OS

For more information, see Last Backup Status report.

Download of data in the applicable Archive Format

When an administrator or a user downloads data, inSync now automatically detects the operating system and downloads the data in the appropriate archive format. On Mac OS, now the data is automatically downloaded in the .tar.gz or .tar archive format, and on the Windows OS, the data is downloaded in the .zip archive format.

Fixed Issues

Issue Description
49199 inSync failed to back up multiple occurrences of a Calendar event as part of Exchange Online backup.
46576 inSync failed to honor the User Data Privacy settings and administrators had access to the user data even though the users had blocked access to their data.
48970 Exchange Online Backup failed with 'Backed Up with Errors'.
48919 inSync Restore Status alert email displayed an incorrect restore initiated date and time.
48352 Enhanced error message on the Restore UI when internet connectivity is lost while trying to restore the data.
47678 UI fixes to prevent insertion of bad characters.
48254

Optimized the job that was causing the following issues:

  • AD/LDAP sync process was not running as per the schedule.
  • Subscribed inSync reports were not sent as per the schedule.
  • Alert notifications for restore activities were delayed to inSync administrators.
48658 inSync administrators experienced failure of Gmail backups and observed the errors 404 and 429.
47866 UI fixes for inSync Client automatic upgrade process in the inSync Management Console.
47976 Improvements to SharePoint Online logs and Activity Stream table.
48036 UI fixes for Restore window in the inSync Management Console and inSync Web Console to seamlessly list a large number of snapshots for a user.
48663 inSync restored two versions of the same file when inSync administrators tried restoring the SharePoint Online site data using the 'In-Place Restore' option.
48796 inSync's compaction process failed to remove the expired snapshots as per the defined retention period.
48567 inSync Client backup activity failed with error: Internal error. (#100000001).
49083 Improved performance of the Manage CloudCache Server page and CloudCache Server Details page in the inSync Management Console.
48123 inSync failed to honor the pre-defined daily download limit set for inSync Client auto-upgrade.
48944 inSync failed to backup OneNote files in OneDrive.

Alert! - End of Life for inSync Client v5.9

inSync Client v5.9 for Windows and macOS will reach its End of Life on December 01, 2018. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

Druva will continue to support the inSync Client v5.9 for Linux OS.

inSync GovCloud Update on Nov 17, 2018

The following enhancements are available with this GovCloud update:

Enhancements

inSync Elite Plus edition is now available for GovCloud customers

inSync Elite Plus edition offers the following add-on features, that offer you complete data protection with information governance:

  • Automated Compliance Monitoring - Proactive Compliance enables enterprises to automate the tracking, monitoring and risk-alerting of regulated or policy managed data, and allows IT administrators to assess and act upon data risks across data sources. For more information, see About inSync Compliance.
  • Defensible Deletion - Defensible deletion enables the deletion of files from data sources and snapshots, for removal of sensitive and malware-infected files. For more information, see Delete files.
  • Unusual Data Activity - Unusual Data Activity monitors for abnormal file creations, updates, and deletions for the early detection and recovery against ransomware. inSync provides you Unusual Data Activity report that flags and lists the devices or Cloud App accounts for anomalous behavior. For more information, see Unusual data activity.

To upgrade, contact your Druva Sales representative or Druva Support.

inSync GovCloud Update on Sept 29, 2018 

inSync Client v6.1.1 for GovCloud

Druva is excited to announce the release of inSync Client v6.1.1 for GovCloud. inSync Client v6.1.1 is a patch release over the previous version - v6.1.0.

inSync Client v6.1.1 includes the following enhancements:

  • For MacOS

    • inSync Client v6.1.1 supports macOS Mojave (version 10.14).

    • Support for the new user data protection feature introduced in macOS Mojave. It allows inSync Client users to provide access to protected locations for backup and restore. To learn more about the actions that inSync administrators and inSync Client users need to take, see inSync Client changes for macOS Mojave (version 10.14).

    • Adherence to the Quality of Service (QoS) guidelines for Mac. This makes macOS Mojave remain more responsive and efficient.

    • Improvements to CPU performance during the backup estimation phase for the first backup as well as incremental backups.

Druva recommends that you upgrade the inSync Client to v6.1.1 before upgrading user devices to macOS Mojave.

  • For Windows OS

    • inSync Client v6.1.1 contains minor improvements and bug fixes.

inSync administrators can opt to upgrade the inSync Clients to version 6.1.1 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

For inSync Client updates, see Release Notes for inSync Client 6.1.1.

Updated inSync Client Support and EOL policy

Druva has updated the Support and EOL policy for inSync Client for Cloud as follows:

  • End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work. 
  • End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked. 

For more information and to see the updated EOS and EOL dates for the version of inSync Client your organization is using, see inSync Cloud support and EOL policies.

Fixed Issues

The following issues are fixed on inSync GovCloud with this update:

Issue Description
48567 inSync Client backup activity failed with error: Internal error. (#100000001).
47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.
47589 On the Manage Alerts page, the Backup Stalled alert graph listed in the Top Alert Types section was misaligned.
47750 While backing up SharePoint Online, inSync skipped the sites, subsites, lists, and document libraries if a '/' (forward slash) character was present in the title.

 

inSync GovCloud Update on July 21, 2018

The following enhancements are available with this inSync GovCloud update:

Enhancements for inSync GovCloud administrators

The following enhancements work only with inSync Client v6.1.0 for inSync GovCloud.

Integrated Mass Deployment v4 to replace devices at scale
inSync now provides administrators an easy way to manage the device replace activity at scale using the Integrated Mass Deployment version 4 (IMD v4) process.

For more information, see Bulk replace devices using Integrated Mass Deployment version 4.

Regular Expressions support for endpoint devices
inSync administrators can now exercise more control over what endpoint data is being backed up by leveraging regular expressions (regex-based) exclusions for endpoint devices.

For more information, see Excluding files and folders using regular expressions.

Quick Configuration of My Pictures, My Music, and My Videos through Profile
inSync administrators can now quickly configure My Pictures, My Music, and My Videos folders for backup on Windows devices from inSync Management Console > Profiles.

For more information, see Configure folders for backup.

Enhanced configuration to restrict inSync activities on VPNs

inSync administrators can now block inSync backup and restore activities on VPNs by specifying the actual adapter name or device name.

For more information, see Restrict data networks for device backups.

Enhancements for inSync Client users

New and enhanced inSync Client v6.1.0 for GovCloud

Druva is excited to announce the release of the inSync Client v6.1.0.  Druva is committed to making inSync accessible to all individuals. This includes making the inSync Client navigable using the keyboard and adding support for assistive technology like screen readers. Beginning with inSync Client v6.1.0, Druva follows the internationally recognized standards in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 to the extent possible.

With the new inSync Client, Druva also introduces a simplified, intuitive Client interface, redesigned workflows to activate a device, add or replace a device, and other improvements as described below, which make the end user's experience seamless and easy. Labels, messages, and instructions across the interface have been simplified for a better and consistent experience. The updated interface aligns with the standards used across inSync Management Console to provide a simplified and consistent experience to the end users and administrators alike.

inSync Client v6.1.0 is available for devices running on Windows and Mac OS.

You can opt to upgrade the inSync Clients to v6.1.0 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

Improved inSync Client User Interface experience

The new inSync Client user interface has been improved to provide end users with an intuitive data protection and restore experience with simplified workflows and consistent labels and messages across the interface. 

Simplified Activation workflow

The simplified and enhanced inSync Client Activation workflow helps the end user to quickly get through the activation process and configure the device easily as shown in the following illustration. 

inSync Client Activation Screen

Activate backup_RN.png

Improved Add and Replace device workflow

The improved Add or Replace devices workflow displays a more streamlined interface, where complex steps and technical labels have been replaced with easy to understand labels and instructions. The new inSync Client interface provides a re-designed and simplified workflow to enable the user to add or replace a device easily as shown in the following illustration.

Add or Replace Device Workflows

Add:replace device_RN.png

Ready for replace_RN.png

Intuitive Backup summary

The inSync Client user interface displays Backup and Restore on the same screen, making it a user-friendly experience for end users to easily find the actions they need to perform to back up their data or restore content. Folder names displayed under Backup Content have been made more intuitive and labels and messages across the interface have been simplified.

The following illustration displays these changes as seen on inSync Client.

Backup Summary

Backup summary_RN1.png

Updated Restore workflow

The Restore window now displays the recent snapshot instead of the entire snapshot listing. If required, the user can select the previous snapshots from the drop-down list. Also, the search capability has been moved to the center of the Restore window to allow users to search through devices and snapshots quickly.

The following illustration displays the latest snapshot details on the Restore screen.

Restore screen

restore_screen_RN2.png

Enhanced Settings screen

In the inSync Client, the pop-up windows on the Settings screen have been updated and designed to give a seamless experience. The following illustration displays the Proxy Settings pop up window.

Proxy settings screen

Proxy settings_RN.png

Improved display of folder names

On the inSync Client, users can now see the actual folder names on the Backup Content and Restore Snapshot screens, instead of the system path variables that are defined by the administrators in the inSync Management Console.

Backup summary_RN1.png

Fixed issues

Issue Description
43814 inSync Client displayed misconfigured folder alerts for Microsoft Office applications that were not installed on the user device.
46608 On a Windows device, the restore window opened behind the inSync Client window.
45746

The smart menu option on Mac OS High Sierra devices did not display icons for initializing backup, backup in progress, and finishing backup.

46292 In selective sync, inSync did not sync the contents of the parent folder if all of its sub-folders were deselected or removed from sync and share.
46760 If a user had not completed the first backup on all the user's devices that were configured for backup, snapshots of the backed up devices were not available for restore on the devices that were not backed up.
47489

inSync Client for Windows OS fails to launch and displays a Java Exception error when it is installed by a standard user, whose username contains a Unicode character.

47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.

Known issues and workarounds

Issue Description
45517

After the system administrator uninstalls the inSync Client from the Mac OS and manually deletes all inSync folders, the operating system continues to display the inSync folders for the Mac user.

46425

All Backup Status messages do not get translated when the language is changed.

Workaround: The Backup Status messages are successfully displayed in the selected language after the backup cycle.

Revision InformationEdit section

Product Revision
inSync Client
  • Windows: r69845
  • Mac:  r69845
Druva has not released a new version of inSync Client for Linux OS with this inSync GovCloud update. You can continue using inSync Client 5.5 for Linux with inSync GovCloud.

For more information, contact Druva Support.

inSync GovCloud Update on July 07, 2018

The following enhancements are available with the inSync GovCloud update on July 07, 2018:

Enhancements

Improved inSync Client upgrade process

inSync now enables its administrators to automatically run the inSync Client upgrade process for all devices that need an upgrade. Devices that are scheduled for an upgrade will be automatically upgraded to the latest version in the upgrade cycle that starts at 10:00 am UTC every day.

For more information, see Upgrade the inSync Client on the user's device.

Capability to identify and manage devices with the same hostname
inSync now uses the device UUID and Serial Number as the unique identifier to identify and manage devices. This method of device identification ensures that the user devices with the same hostname are not deactivated or replaced while using IMD for deploying inSync Clients.

For more information, see Allow users to activate inSync when device host name is same.

Capability to exclude Network Drive from backup

In addition to Windows devices, inSync administrators can now configure inSync to exclude network drives from backup on Mac devices, too. This capability is useful in cases where you do not want to backup network share folders.

For more information, see Exclude Network Drive from backup.

Restrict inSync administrators from downloading User Authkeys

inSync now restricts administrators from downloading authentication keys for a user who has Data Privacy settings enabled. Administrators can no longer download User Authkeys and use it to activate inSync Client or access the data of users who have Data Privacy settings enabled.

Modify LDAP mapping
inSync administrators can now update the Filter Users criteria, which is used to filter and import users from the registered LDAP.

Based on the updated criteria:

  • New inSync user accounts are created for the imported users.
  • Existing inSync user accounts which do not belong to any LDAP mapping are preserved.

For more information, see Modify an LDAP Mapping.

Auto delete inactive devices option

The option to auto delete inactive devices is now GA and available to all the customers.

inSync provides administrators the option to manage inactive devices through the inSync Management Console to:

  • Define the period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices in a profile. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. For more information, see Inactive Devices Report.

Updates to SharePoint Online

  • Auto-discovery of Site Collections
    inSync now provides the option to automatically discover new site collections added to the SharePoint Online setup of an organization. Office 365 administrators will no longer have to discover SharePoint site collections manually. The discovery process runs once every 24 hours. This setting is enabled by default. 
  • Support for Team Sites
    inSync now supports backup and restore for Team Sites that are used by Office 365 Groups and Teams Web App within an Office 365 tenant. These sites are generally hidden from an IT administrator and as a result are missed out from the backup. The auto-discovery process ensures that these hidden sites are added to the SharePoint sites list in inSync. This support extends inSync's capability in protecting confidential and valuable business data present in Team Sites in SharePoint Online.
  • Global backup and data retention policies for Site Collections
    Routine data backup for Sharepoint Online Site Collections is imperative for the business as crucial data is being saved during the collaboration between the employees of an organization. To protect this data, inSync now enables administrators to define global data backup and retention policies that apply to all Site Collections within Sharepoint Online. inSync administrators also have the option to define custom policies for a site collection.
  • Set unlimited retention period for SharePoint Online backups
    Administrators can set the retention period to unlimited for the SharePoint Online backups.

For more information, see Configure SharePoint for backup and restore and  How to manage SharePoint Online for Office 365?

OneDrive native restore

inSync administrators and inSync Client users can now restore the backed up OneDrive data directly into the OneDrive account.

The details are as follows:

  • An inSync administrator can restore a OneDrive user's data by overwriting the data in the existing location or as a copy in a different location in the user’s OneDrive account. An inSync administrator can also restore the data of a OneDrive user into the account of another OneDrive user as a copy, and choose to retain or discard the sharing settings for the restored data.

For more information, see How to restore Office 365 data?

  • An inSync Client user can search and restore their OneDrive data in the same location by overwriting the existing data or restore the data as a copy in a different location of their OneDrive account.

For more information, see Restore data using the inSync Web.

UTF-8 support on inSync GovCloud

inSync GovCloud now supports emojis, special characters, and other symbols that are based on UTF-8 Unicode-based character encoding.

Reports update

Druva has modified the date and time format in the HTML and CSV reports that you download from inSync Management Console. The format is changed from alphanumeric to numeric so that you can easily sort the report data by date and time. 

inSync GovCloud Update on Mar 03, 2018

The following enhancements is available with the inSync 5.9.5 CU10, govcloud update:

Enhancement

Password workflow change

Adhering to the IA-5 guidelines for storing and transmitting user passwords, inSync GovCloud now mandates users and administrators to set their password during account activation. As a result of this change, inSync GovCloud users and administrators will no longer receive passwords in plain text format in their account invitation email. The account invitation email will now provide a link to set the password during account activation or password reset.

For more information, see: