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Druva Documentation

inSync GovCloud Updates

Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. To subscribe to the announcements, visit the Announcements page and click Subscribe.

inSync GovCloud Update on Jan 19, 2019

The following enhancements and fixed issues are available with this GovCloud update:

Enhancements

Cloud Key Management for Cloud Apps

Druva is pleased to introduce the integration with the highly secure and FIPS 140-2 validated AWS Key Management Service (KMS) for the data protection of the cloud applications namely Office 365, Box, and G-Suite. This feature offers the ekey management web service and thus eliminates the need to deploy the inSync Connector within the premise for cloud applications.  For more information, see Configure Cloud Key Management for Cloud Apps

Support for Recoverable Items folder in Exchange Online

inSync administrators can now configure the Recoverable Items folder in Exchange Online for backup and protect the data that is accidentally deleted or removed due to malicious programs or unauthorized activities. To configure the Recoverable Items folder for backup, see How to back up Office 365 data? 

Enterprise Search enhancements

Druva has made the following enhancements to Enterprise Search:

  • Enhanced user interface
    Druva is pleased to offer a new and intuitive user interface (UI) for Enterprise Search. The key enhancements are as follows:
    • Filters and search actions (such as Download and Load more) are now more prominent.
    • Filter option to narrow down search results by using the username or email address of users.
    • Real-time updates on search progress and search results.
      To learn more about the enhancements, see Enhanced inSync Enterprise Search experience.
  • Enterprise Search  for Legal administrators
    Legal administrators now have access to Enterprise Search to search, view, and download files and emails associated with legal holds and custodians (users). Enterprise Search reduces the time and effort it takes for Legal administrators to access the relevant data without having to depend on Cloud administrators. For more information, see Enterprise Search for Legal administrators.

Proactive Compliance enhancements

Define complex sensitive data rule types and violation life cycles

Use regular expressions to identify sensitive data
inSync administrators can now use regular expressions to define keywords that violate sensitive data policies of the organization. For more information, see Manage sensitive data.

Define search behavior to find violated files and emails using keywords

inSync administrators can choose if inSync should flag a violation if any of the keyword or sensitive data type is found in a document, or only if all the keywords or sensitive data types are found in a document. For more information, see Manage policy template.

Define schedules to manage violation lifecycles automatically
inSync administrators can now define a schedule to automatically resolve violations and archive resolved violations. For more information, see Modify Compliance Settings.

New administrator role, rights, and new reports

New Compliance administrator role and rights
inSync Cloud administrator can now create a new Compliance administrator who, by default, has access to all inSync Compliance features. Cloud administrators can assign Proactive Compliance rights to other inSync administrators allowing them to perform the following actions:

  • View violations and compliance settings
  • Manage violations
  • Manage compliance settings
  • Download backup and share data

For more information, see Create a Compliance administrator.

New reports to view the archived, non-compliance data
The following new reports help administrators to view the violations based on the keywords for a specific period.

  • Archived Non-Compliance File Report - This report provides information on archived violations reported for non-compliant files. For more information, see Archived Non-Compliance File Report.
  • Archived Non-Compliance Email Report - This report provides information on archived violations reported for non-compliant emails. For more information, see Archived Non-Compliance Email Report.

Enhanced behavior for auto-deletion of inactive devices

Druva has enhanced the algorithm that is used to auto-delete inactive devices. inSync now deletes a maximum of 500 devices per day. 

The following rules now apply during the inactive device deletion process:  

  1. If the total number of devices marked for deletion is greater than 500, inSync will delete 500 devices in one day, and the remaining devices will be queued up for auto-deletion on the next day.
  2. If the total number of devices marked for deletion for the day is less than or equal to 500, then all the marked devices are deleted.

For more information, see Configure auto-delete of inactive devices in a profile.

Enhanced inSync Client Restore User Interface

Druva is pleased to offer a new and intuitive User Interface (UI) for the data restore activity performed using the inSync Client. The new UI is available to users of inSync Client version 6.0.1 and later.

The key enhancements are as follows:

  • Snapshot listing 
    Enhanced Snapshots selection window that groups and displays all the available snapshots based on date and time.
  • Files and folder listing
    Enhanced tree view that lists the folders, sub-folders, and files, to quickly browse and select for restore.
  • Search results window
    Enables the selection of multiple files and folders for restore.
  • Select custom location
    Quickly browse and select a custom location on the device to restore the data.

To learn more about the enhancements, see inSync Client Restore User Interface Enhancements.

Fixed Issues

Issue Description
48684 The User Details page (accessed using Users > {User name}) in the inSync Management Console is now improved to load faster to display user information.
49925 Subscribed inSync reports were not sent as per the defined schedule.
40491 inSync administrators were not able to download or restore files and folders using Internet Explorer in case the URL length of the selected path for restore was more than 2048 characters.
45533 Password expiry log was added to inSync logs even though the Password policy was not enabled in inSync.
49185 Snapshots were not listed in the SharePoint site restore view in the inSync Management Console.
50342 Office 365: Exchange Online backup failed for users.
50021 While restoring folders and files with the same name from a parent folder to the desktop or a custom location, inSync overwrote the folders and files with the same name and displayed only the last restored folder and file.

Known Issue 

Issue Description
49566 inSync displays incorrect file path in the Restore window for files backed up using the inSync Android app.

Alert! - End of Support for inSync Client v5.9.5 

inSync Client v5.9.5 for Windows and macOS will reach its End of Support on January 01, 2019. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

inSync GovCloud Update on Dec 15, 2018

The following enhancements and fixed issues are available with this GovCloud update:

Enhancements

Enhanced Live Activity page for Cloud Apps Activities

inSync administrators can now see the real-time progress and status of the on-going scheduled and manually triggered backup activities for a configured Cloud App. inSync administrators can click on the Status column of an on-going Cloud App activity to view information like the actual number of files backed up, progress of the backup activity, and other details such as the actual path being backed up and status of the activity. For more information, see Live Activities page. 

Changes to Backup Interval for Cloud Apps

To alleviate the backup issues, observed primarily due to Microsoft throttling API calls across regions, Druva is implementing changes in the backup intervals for Cloud Applications that will allow inSync to avoid and recover from throttling scenarios. For more information, see Define the backup interval for Cloud Apps

Custom Domain Support for Office 365 and G Suite 

inSync now provides the capability to manage custom domains associated with different applications such as O365 and G Suite. inSync administrators who manage different domains for separate cloud applications such as O365 and G Suite can now define a custom domain for a cloud application and protect a user's data within each of the domain across applications. For more information, see Configure the User Custom Domain for Office 365 and G Suite.

Office 365 - Support for Contact Notes in Exchange Online

Druva inSync now automatically backs up the 'Notes' created for a Contact in Exchange Online.

Office 365 - Improved Performance for SharePoint Online Restore Activities

inSync administrators can now experience faster restore of the SharePoint Online data. Druva has optimized its restore mechanism for SharePoint Online, which automatically prioritizes the restore activities triggered by inSync administrators.

Changes to inSync Compliance policy templates and sensitive data

Druva has changed some of the predefined inSync Compliance policy templates and sensitive data types with this cloud update. inSync Elite Plus customers will benefit from the updated predefined compliance templates and sensitive data as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.  With these changes, inSync ensures that administrators continue to have full visibility of risks associated with the end-user data in an accurate and transparent manner. For detailed information about the changes, see Changes in inSync Compliance policy templates and sensitive data.

inSync Compliance for Archive File Types
inSync administrators can now utilize inSync Compliance to monitor usage of any regulated or sensitive data within the .zip and .tarfile types. This enables inSync administrators to gain full visibility of risks associated with end-user data in the archive file types. For more information, see Enable scanning of Archive Files for violations.

Enhanced inSync Direct Download utility for Mac OS

inSync Direct Download utility for Mac OS is now enhanced to set the birth time of a file. When downloading a file using the inSync Direct Download utility, inSync sets the birth time of the file to the file creation time in the user time zone. 

Enhanced Reports

Druva has updated the following inSync reports to include information on inSync Client upgrade status and Operating System (OS) details.

  • User Rollout report is enhanced to include the following information for a device:
    • inSync Client version
    • Upgraded on
    • Upgrade state
    • OS Platform
    • Device OS

For more information, see User Rollout report.

  • Last Backup Status report is enhanced to include the following information for a device:
    • OS Platform
    • Device OS

For more information, see Last Backup Status report.

Download of data in the applicable Archive Format

When an administrator or a user downloads data, inSync now automatically detects the operating system and downloads the data in the appropriate archive format. On Mac OS, now the data is automatically downloaded in the .tar.gz or .tar archive format, and on the Windows OS, the data is downloaded in the .zip archive format.

Fixed Issues

Issue Description
49199 inSync failed to back up multiple occurrences of a Calendar event as part of Exchange Online backup.
46576 inSync failed to honor the User Data Privacy settings and administrators had access to the user data even though the users had blocked access to their data.
48970 Exchange Online Backup failed with 'Backed Up with Errors'.
48919 inSync Restore Status alert email displayed an incorrect restore initiated date and time.
48352 Enhanced error message on the Restore UI when internet connectivity is lost while trying to restore the data.
47678 UI fixes to prevent insertion of bad characters.
48254

Optimized the job that was causing the following issues:

  • AD/LDAP sync process was not running as per the schedule.
  • Subscribed inSync reports were not sent as per the schedule.
  • Alert notifications for restore activities were delayed to inSync administrators.
48658 inSync administrators experienced failure of Gmail backups and observed the errors 404 and 429.
47866 UI fixes for inSync Client automatic upgrade process in the inSync Management Console.
47976 Improvements to SharePoint Online logs and Activity Stream table.
48036 UI fixes for Restore window in the inSync Management Console and inSync Web Console to seamlessly list a large number of snapshots for a user.
48663 inSync restored two versions of the same file when inSync administrators tried restoring the SharePoint Online site data using the 'In-Place Restore' option.
48796 inSync's compaction process failed to remove the expired snapshots as per the defined retention period.
48567 inSync Client backup activity failed with error: Internal error. (#100000001).
49083 Improved performance of the Manage CloudCache Server page and CloudCache Server Details page in the inSync Management Console.
48123 inSync failed to honor the pre-defined daily download limit set for inSync Client auto-upgrade.
48944 inSync failed to backup OneNote files in OneDrive.

Alert! - End of Life for inSync Client v5.9

inSync Client v5.9 for Windows and macOS will reach its End of Life on December 01, 2018. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

Druva will continue to support the inSync Client v5.9 for Linux OS.

inSync GovCloud Update on Nov 17, 2018

The following enhancements are available with this GovCloud update:

Enhancements

inSync Elite Plus edition is now available for GovCloud customers

inSync Elite Plus edition offers the following add-on features, that offer you complete data protection with information governance:

  • Automated Compliance Monitoring - Proactive Compliance enables enterprises to automate the tracking, monitoring and risk-alerting of regulated or policy managed data, and allows IT administrators to assess and act upon data risks across data sources. For more information, see About inSync Compliance.
  • Defensible Deletion - Defensible deletion enables the deletion of files from data sources and snapshots, for removal of sensitive and malware-infected files. For more information, see Delete files.
  • Unusual Data Activity - Unusual Data Activity monitors for abnormal file creations, updates, and deletions for the early detection and recovery against ransomware. inSync provides you Unusual Data Activity report that flags and lists the devices or Cloud App accounts for anomalous behavior. For more information, see Unusual data activity.

To upgrade, contact your Druva Sales representative or Druva Support.

inSync GovCloud Update on Sept 29, 2018 

inSync Client v6.1.1 for GovCloud

Druva is excited to announce the release of inSync Client v6.1.1 for GovCloud. inSync Client v6.1.1 is a patch release over the previous version - v6.1.0.

inSync Client v6.1.1 includes the following enhancements:

  • For MacOS

    • inSync Client v6.1.1 supports macOS Mojave (version 10.14).

    • Support for the new user data protection feature introduced in macOS Mojave. It allows inSync Client users to provide access to protected locations for backup and restore. To learn more about the actions that inSync administrators and inSync Client users need to take, see inSync Client changes for macOS Mojave (version 10.14).

    • Adherence to the Quality of Service (QoS) guidelines for Mac. This makes macOS Mojave remain more responsive and efficient.

    • Improvements to CPU performance during the backup estimation phase for the first backup as well as incremental backups.

Druva recommends that you upgrade the inSync Client to v6.1.1 before upgrading user devices to macOS Mojave.

  • For Windows OS

    • inSync Client v6.1.1 contains minor improvements and bug fixes.

inSync administrators can opt to upgrade the inSync Clients to version 6.1.1 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

For inSync Client updates, see Release Notes for inSync Client 6.1.1.

Updated inSync Client Support and EOL policy

Druva has updated the Support and EOL policy for inSync Client for Cloud as follows:

  • End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work. 
  • End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked. 

For more information and to see the updated EOS and EOL dates for the version of inSync Client your organization is using, see inSync Cloud support and EOL policies.

Fixed Issues

The following issues are fixed on inSync GovCloud with this update:

Issue Description
48567 inSync Client backup activity failed with error: Internal error. (#100000001).
47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.
47589 On the Manage Alerts page, the Backup Stalled alert graph listed in the Top Alert Types section was misaligned.
47750 While backing up SharePoint Online, inSync skipped the sites, subsites, lists, and document libraries if a '/' (forward slash) character was present in the title.

 

inSync GovCloud Update on July 21, 2018

The following enhancements are available with this inSync GovCloud update:

Enhancements for inSync GovCloud administrators

The following enhancements work only with inSync Client v6.1.0 for inSync GovCloud.

Integrated Mass Deployment v4 to replace devices at scale
inSync now provides administrators an easy way to manage the device replace activity at scale using the Integrated Mass Deployment version 4 (IMD v4) process.

For more information, see Bulk replace devices using Integrated Mass Deployment version 4.

Regular Expressions support for endpoint devices
inSync administrators can now exercise more control over what endpoint data is being backed up by leveraging regular expressions (regex-based) exclusions for endpoint devices.

For more information, see Excluding files and folders using regular expressions.

Quick Configuration of My Pictures, My Music, and My Videos through Profile
inSync administrators can now quickly configure My Pictures, My Music, and My Videos folders for backup on Windows devices from inSync Management Console > Profiles.

For more information, see Configure folders for backup.

Enhanced configuration to restrict inSync activities on VPNs

inSync administrators can now block inSync backup and restore activities on VPNs by specifying the actual adapter name or device name.

For more information, see Restrict data networks for device backups.

Enhancements for inSync Client users

New and enhanced inSync Client v6.1.0 for GovCloud

Druva is excited to announce the release of the inSync Client v6.1.0.  Druva is committed to making inSync accessible to all individuals. This includes making the inSync Client navigable using the keyboard and adding support for assistive technology like screen readers. Beginning with inSync Client v6.1.0, Druva follows the internationally recognized standards in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 to the extent possible.

With the new inSync Client, Druva also introduces a simplified, intuitive Client interface, redesigned workflows to activate a device, add or replace a device, and other improvements as described below, which make the end user's experience seamless and easy. Labels, messages, and instructions across the interface have been simplified for a better and consistent experience. The updated interface aligns with the standards used across inSync Management Console to provide a simplified and consistent experience to the end users and administrators alike.

inSync Client v6.1.0 is available for devices running on Windows and Mac OS.

You can opt to upgrade the inSync Clients to v6.1.0 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

Improved inSync Client User Interface experience

The new inSync Client user interface has been improved to provide end users with an intuitive data protection and restore experience with simplified workflows and consistent labels and messages across the interface. 

Simplified Activation workflow

The simplified and enhanced inSync Client Activation workflow helps the end user to quickly get through the activation process and configure the device easily as shown in the following illustration. 

inSync Client Activation Screen

Activate backup_RN.png

Improved Add and Replace device workflow

The improved Add or Replace devices workflow displays a more streamlined interface, where complex steps and technical labels have been replaced with easy to understand labels and instructions. The new inSync Client interface provides a re-designed and simplified workflow to enable the user to add or replace a device easily as shown in the following illustration.

Add or Replace Device Workflows

Add:replace device_RN.png

Ready for replace_RN.png

Intuitive Backup summary

The inSync Client user interface displays Backup and Restore on the same screen, making it a user-friendly experience for end users to easily find the actions they need to perform to back up their data or restore content. Folder names displayed under Backup Content have been made more intuitive and labels and messages across the interface have been simplified.

The following illustration displays these changes as seen on inSync Client.

Backup Summary

Backup summary_RN1.png

Updated Restore workflow

The Restore window now displays the recent snapshot instead of the entire snapshot listing. If required, the user can select the previous snapshots from the drop-down list. Also, the search capability has been moved to the center of the Restore window to allow users to search through devices and snapshots quickly.

The following illustration displays the latest snapshot details on the Restore screen.

Restore screen

restore_screen_RN2.png

Enhanced Settings screen

In the inSync Client, the pop-up windows on the Settings screen have been updated and designed to give a seamless experience. The following illustration displays the Proxy Settings pop up window.

Proxy settings screen

Proxy settings_RN.png

Improved display of folder names

On the inSync Client, users can now see the actual folder names on the Backup Content and Restore Snapshot screens, instead of the system path variables that are defined by the administrators in the inSync Management Console.

Backup summary_RN1.png

Fixed issues

Issue Description
43814 inSync Client displayed misconfigured folder alerts for Microsoft Office applications that were not installed on the user device.
46608 On a Windows device, the restore window opened behind the inSync Client window.
45746

The smart menu option on Mac OS High Sierra devices did not display icons for initializing backup, backup in progress, and finishing backup.

46292 In selective sync, inSync did not sync the contents of the parent folder if all of its sub-folders were deselected or removed from sync and share.
46760 If a user had not completed the first backup on all the user's devices that were configured for backup, snapshots of the backed up devices were not available for restore on the devices that were not backed up.
47489

inSync Client for Windows OS fails to launch and displays a Java Exception error when it is installed by a standard user, whose username contains a Unicode character.

47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.

Known issues and workarounds

Issue Description
45517

After the system administrator uninstalls the inSync Client from the Mac OS and manually deletes all inSync folders, the operating system continues to display the inSync folders for the Mac user.

46425

All Backup Status messages do not get translated when the language is changed.

Workaround: The Backup Status messages are successfully displayed in the selected language after the backup cycle.

Revision InformationEdit section

Product Revision
inSync Client
  • Windows: r69845
  • Mac:  r69845
Druva has not released a new version of inSync Client for Linux OS with this inSync GovCloud update. You can continue using inSync Client 5.5 for Linux with inSync GovCloud.

For more information, contact Druva Support.

inSync GovCloud Update on July 07, 2018

The following enhancements are available with the inSync GovCloud update on July 07, 2018:

Enhancements

Improved inSync Client upgrade process

inSync now enables its administrators to automatically run the inSync Client upgrade process for all devices that need an upgrade. Devices that are scheduled for an upgrade will be automatically upgraded to the latest version in the upgrade cycle that starts at 10:00 am UTC every day.

For more information, see Upgrade the inSync Client on the user's device.

Capability to identify and manage devices with the same hostname
inSync now uses the device UUID and Serial Number as the unique identifier to identify and manage devices. This method of device identification ensures that the user devices with the same hostname are not deactivated or replaced while using IMD for deploying inSync Clients.

For more information, see Allow users to activate inSync when device host name is same.

Capability to exclude Network Drive from backup

In addition to Windows devices, inSync administrators can now configure inSync to exclude network drives from backup on Mac devices, too. This capability is useful in cases where you do not want to backup network share folders.

For more information, see Exclude Network Drive from backup.

Restrict inSync administrators from downloading User Authkeys

inSync now restricts administrators from downloading authentication keys for a user who has Data Privacy settings enabled. Administrators can no longer download User Authkeys and use it to activate inSync Client or access the data of users who have Data Privacy settings enabled.

Modify LDAP mapping
inSync administrators can now update the Filter Users criteria, which is used to filter and import users from the registered LDAP.

Based on the updated criteria:

  • New inSync user accounts are created for the imported users.
  • Existing inSync user accounts which do not belong to any LDAP mapping are preserved.

For more information, see Modify an LDAP Mapping.

Auto delete inactive devices option

The option to auto delete inactive devices is now GA and available to all the customers.

inSync provides administrators the option to manage inactive devices through the inSync Management Console to:

  • Define the period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices in a profile. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. For more information, see Inactive Devices Report.

Updates to SharePoint Online

  • Auto-discovery of Site Collections
    inSync now provides the option to automatically discover new site collections added to the SharePoint Online setup of an organization. Office 365 administrators will no longer have to discover SharePoint site collections manually. The discovery process runs once every 24 hours. This setting is enabled by default. 
  • Support for Team Sites
    inSync now supports backup and restore for Team Sites that are used by Office 365 Groups and Teams Web App within an Office 365 tenant. These sites are generally hidden from an IT administrator and as a result are missed out from the backup. The auto-discovery process ensures that these hidden sites are added to the SharePoint sites list in inSync. This support extends inSync's capability in protecting confidential and valuable business data present in Team Sites in SharePoint Online.
  • Global backup and data retention policies for Site Collections
    Routine data backup for Sharepoint Online Site Collections is imperative for the business as crucial data is being saved during the collaboration between the employees of an organization. To protect this data, inSync now enables administrators to define global data backup and retention policies that apply to all Site Collections within Sharepoint Online. inSync administrators also have the option to define custom policies for a site collection.
  • Set unlimited retention period for SharePoint Online backups
    Administrators can set the retention period to unlimited for the SharePoint Online backups.

For more information, see Configure SharePoint for backup and restore and  How to manage SharePoint Online for Office 365?

OneDrive native restore

inSync administrators and inSync Client users can now restore the backed up OneDrive data directly into the OneDrive account.

The details are as follows:

  • An inSync administrator can restore a OneDrive user's data by overwriting the data in the existing location or as a copy in a different location in the user’s OneDrive account. An inSync administrator can also restore the data of a OneDrive user into the account of another OneDrive user as a copy, and choose to retain or discard the sharing settings for the restored data.

For more information, see How to restore Office 365 data?

  • An inSync Client user can search and restore their OneDrive data in the same location by overwriting the existing data or restore the data as a copy in a different location of their OneDrive account.

For more information, see Restore data using the inSync Web.

UTF-8 support on inSync GovCloud

inSync GovCloud now supports emojis, special characters, and other symbols that are based on UTF-8 Unicode-based character encoding.

Reports update

Druva has modified the date and time format in the HTML and CSV reports that you download from inSync Management Console. The format is changed from alphanumeric to numeric so that you can easily sort the report data by date and time. 

inSync GovCloud Update on Mar 03, 2018

The following enhancements is available with the inSync 5.9.5 CU10, govcloud update:

Enhancement

Password workflow change

Adhering to the IA-5 guidelines for storing and transmitting user passwords, inSync GovCloud now mandates users and administrators to set their password during account activation. As a result of this change, inSync GovCloud users and administrators will no longer receive passwords in plain text format in their account invitation email. The account invitation email will now provide a link to set the password during account activation or password reset.

For more information, see: