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Druva Documentation

inSync GovCloud Updates

inSync GovCloud Update on Sept 29, 2018 

inSync Client v6.1.1 for GovCloud

Druva is excited to announce the release of inSync Client v6.1.1 for GovCloud. inSync Client v6.1.1 is a patch release over the previous version - v6.1.0.

inSync Client v6.1.1 includes the following enhancements:

  • For MacOS

    • inSync Client v6.1.1 supports macOS Mojave (version 10.14).

    • Support for the new user data protection feature introduced in macOS Mojave. It allows inSync Client users to provide access to protected locations for backup and restore. To learn more about the actions that inSync administrators and inSync Client users need to take, see inSync Client changes for macOS Mojave (version 10.14).

    • Adherence to the Quality of Service (QoS) guidelines for Mac. This makes macOS Mojave remain more responsive and efficient.

    • Improvements to CPU performance during the backup estimation phase for the first backup as well as incremental backups.

Druva recommends that you upgrade the inSync Client to v6.1.1 before upgrading user devices to macOS Mojave.

  • For Windows OS

    • inSync Client v6.1.1 contains minor improvements and bug fixes.

inSync administrators can opt to upgrade the inSync Clients to version 6.1.1 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

For inSync Client updates, see Release Notes for inSync Client 6.1.1.

Updated inSync Client Support and EOL policy

Druva has updated the Support and EOL policy for inSync Client for Cloud as follows:

  • End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work. 
  • End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked. 

For more information and to see the updated EOS and EOL dates for the version of inSync Client your organization is using, see inSync Cloud support and EOL policies.

Fixed Issues

The following issues are fixed on inSync GovCloud with this update:

Issue Description
48567 inSync Client backup activity failed with error: Internal error. (#100000001).
47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.
47589 On the Manage Alerts page, the Backup Stalled alert graph listed in the Top Alert Types section was misaligned.
47750 While backing up SharePoint Online, inSync skipped the sites, subsites, lists, and document libraries if a '/' (forward slash) character was present in the title.


inSync GovCloud Update on July 21, 2018

The following enhancements are available with this inSync GovCloud update:

Enhancements for inSync GovCloud administrators

The following enhancements work only with inSync Client v6.1.0 for inSync GovCloud.

Integrated Mass Deployment v4 to replace devices at scale
inSync now provides administrators an easy way to manage the device replace activity at scale using the Integrated Mass Deployment version 4 (IMD v4) process.

For more information, see Bulk replace devices using Integrated Mass Deployment version 4.

Regular Expressions support for endpoint devices
inSync administrators can now exercise more control over what endpoint data is being backed up by leveraging regular expressions (regex-based) exclusions for endpoint devices.

For more information, see Excluding files and folders using regular expressions.

Quick Configuration of My Pictures, My Music, and My Videos through Profile
inSync administrators can now quickly configure My Pictures, My Music, and My Videos folders for backup on Windows devices from inSync Management Console > Profiles.

For more information, see Configure folders for backup.

Enhanced configuration to restrict inSync activities on VPNs

inSync administrators can now block inSync backup and restore activities on VPNs by specifying the actual adapter name or device name.

For more information, see Restrict data networks for device backups.

Enhancements for inSync Client users

New and enhanced inSync Client v6.1.0 for GovCloud

Druva is excited to announce the release of the inSync Client v6.1.0.  Druva is committed to making inSync accessible to all individuals. This includes making the inSync Client navigable using the keyboard and adding support for assistive technology like screen readers. Beginning with inSync Client v6.1.0, Druva follows the internationally recognized standards in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 to the extent possible.

With the new inSync Client, Druva also introduces a simplified, intuitive Client interface, redesigned workflows to activate a device, add or replace a device, and other improvements as described below, which make the end user's experience seamless and easy. Labels, messages, and instructions across the interface have been simplified for a better and consistent experience. The updated interface aligns with the standards used across inSync Management Console to provide a simplified and consistent experience to the end users and administrators alike.

inSync Client v6.1.0 is available for devices running on Windows and Mac OS.

You can opt to upgrade the inSync Clients to v6.1.0 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

Improved inSync Client User Interface experience

The new inSync Client user interface has been improved to provide end users with an intuitive data protection and restore experience with simplified workflows and consistent labels and messages across the interface. 

Simplified Activation workflow

The simplified and enhanced inSync Client Activation workflow helps the end user to quickly get through the activation process and configure the device easily as shown in the following illustration. 

inSync Client Activation Screen

Activate backup_RN.png

Improved Add and Replace device workflow

The improved Add or Replace devices workflow displays a more streamlined interface, where complex steps and technical labels have been replaced with easy to understand labels and instructions. The new inSync Client interface provides a re-designed and simplified workflow to enable the user to add or replace a device easily as shown in the following illustration.

Add or Replace Device Workflows

Add:replace device_RN.png

Ready for replace_RN.png

Intuitive Backup summary

The inSync Client user interface displays Backup and Restore on the same screen, making it a user-friendly experience for end users to easily find the actions they need to perform to back up their data or restore content. Folder names displayed under Backup Content have been made more intuitive and labels and messages across the interface have been simplified.

The following illustration displays these changes as seen on inSync Client.

Backup Summary

Backup summary_RN1.png

Updated Restore workflow

The Restore window now displays the recent snapshot instead of the entire snapshot listing. If required, the user can select the previous snapshots from the drop-down list. Also, the search capability has been moved to the center of the Restore window to allow users to search through devices and snapshots quickly.

The following illustration displays the latest snapshot details on the Restore screen.

Restore screen


Enhanced Settings screen

In the inSync Client, the pop-up windows on the Settings screen have been updated and designed to give a seamless experience. The following illustration displays the Proxy Settings pop up window.

Proxy settings screen

Proxy settings_RN.png

Improved display of folder names

On the inSync Client, users can now see the actual folder names on the Backup Content and Restore Snapshot screens, instead of the system path variables that are defined by the administrators in the inSync Management Console.

Backup summary_RN1.png

Fixed issues

Issue Description
43814 inSync Client displayed misconfigured folder alerts for Microsoft Office applications that were not installed on the user device.
46608 On a Windows device, the restore window opened behind the inSync Client window.

The smart menu option on Mac OS High Sierra devices did not display icons for initializing backup, backup in progress, and finishing backup.

46292 In selective sync, inSync did not sync the contents of the parent folder if all of its sub-folders were deselected or removed from sync and share.
46760 If a user had not completed the first backup on all the user's devices that were configured for backup, snapshots of the backed up devices were not available for restore on the devices that were not backed up.

inSync Client for Windows OS fails to launch and displays a Java Exception error when it is installed by a standard user, whose username contains a Unicode character.

47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.

Known issues and workarounds

Issue Description

After the system administrator uninstalls the inSync Client from the Mac OS and manually deletes all inSync folders, the operating system continues to display the inSync folders for the Mac user.


All Backup Status messages do not get translated when the language is changed.

Workaround: The Backup Status messages are successfully displayed in the selected language after the backup cycle.

Revision InformationEdit section

Product Revision
inSync Client
  • Windows: r69845
  • Mac:  r69845
Druva has not released a new version of inSync Client for Linux OS with this inSync GovCloud update. You can continue using inSync Client 5.5 for Linux with inSync GovCloud.

For more information, contact Druva Support.


inSync GovCloud Update on July 07, 2018

The following enhancements are available with the inSync GovCloud update on July 07, 2018:

Improved inSync Client upgrade process

inSync now enables its administrators to automatically run the inSync Client upgrade process for all devices that need an upgrade. Devices that are scheduled for an upgrade will be automatically upgraded to the latest version in the upgrade cycle that starts at 10:00 am UTC every day.

For more information, see Upgrade the inSync Client on the user's device.

Capability to identify and manage devices with the same hostname
inSync now uses the device UUID and Serial Number as the unique identifier to identify and manage devices. This method of device identification ensures that the user devices with the same hostname are not deactivated or replaced while using IMD for deploying inSync Clients.

For more information, see Allow users to activate inSync when device host name is same.

Capability to exclude Network Drive from backup

In addition to Windows devices, inSync administrators can now configure inSync to exclude network drives from backup on Mac devices, too. This capability is useful in cases where you do not want to backup network share folders.

For more information, see Exclude Network Drive from backup.

Restrict inSync administrators from downloading User Authkeys

inSync now restricts administrators from downloading authentication keys for a user who has Data Privacy settings enabled. Administrators can no longer download User Authkeys and use it to activate inSync Client or access the data of users who have Data Privacy settings enabled.

Modify LDAP mapping
inSync administrators can now update the Filter Users criteria, which is used to filter and import users from the registered LDAP.

Based on the updated criteria:

  • New inSync user accounts are created for the imported users.
  • Existing inSync user accounts which do not belong to any LDAP mapping are preserved.

For more information, see Modify an LDAP Mapping.

Auto delete inactive devices option

The option to auto delete inactive devices is now GA and available to all the customers.

inSync provides administrators the option to manage inactive devices through the inSync Management Console to:

  • Define the period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices in a profile. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. For more information, see Inactive Devices Report.

Updates to SharePoint Online

  • Auto-discovery of Site Collections
    inSync now provides the option to automatically discover new site collections added to the SharePoint Online setup of an organization. Office 365 administrators will no longer have to discover SharePoint site collections manually. The discovery process runs once every 24 hours. This setting is enabled by default. 
  • Support for Team Sites
    inSync now supports backup and restore for Team Sites that are used by Office 365 Groups and Teams Web App within an Office 365 tenant. These sites are generally hidden from an IT administrator and as a result are missed out from the backup. The auto-discovery process ensures that these hidden sites are added to the SharePoint sites list in inSync. This support extends inSync's capability in protecting confidential and valuable business data present in Team Sites in SharePoint Online.
  • Global backup and data retention policies for Site Collections
    Routine data backup for Sharepoint Online Site Collections is imperative for the business as crucial data is being saved during the collaboration between the employees of an organization. To protect this data, inSync now enables administrators to define global data backup and retention policies that apply to all Site Collections within Sharepoint Online. inSync administrators also have the option to define custom policies for a site collection.
  • Set unlimited retention period for SharePoint Online backups
    Administrators can set the retention period to unlimited for the SharePoint Online backups.

For more information, see Configure SharePoint for backup and restore and  How to manage SharePoint Online for Office 365?

OneDrive native restore

inSync administrators and inSync Client users can now restore the backed up OneDrive data directly into the OneDrive account.

The details are as follows:

  • An inSync administrator can restore a OneDrive user's data by overwriting the data in the existing location or as a copy in a different location in the user’s OneDrive account. An inSync administrator can also restore the data of a OneDrive user into the account of another OneDrive user as a copy, and choose to retain or discard the sharing settings for the restored data.

For more information, see How to restore Office 365 data?

  • An inSync Client user can search and restore their OneDrive data in the same location by overwriting the existing data or restore the data as a copy in a different location of their OneDrive account.

For more information, see Restore data using the inSync Web.

UTF-8 support on inSync GovCloud

inSync GovCloud now supports emojis, special characters, and other symbols that are based on UTF-8 Unicode-based character encoding.

Reports update

Druva has modified the date and time format in the HTML and CSV reports that you download from inSync Management Console. The format is changed from alphanumeric to numeric so that you can easily sort the report data by date and time.