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Druva Documentation

inSync Cloud Updates

  • If you are an inSync GovCloud customer, see inSync GovCloud Updates.
  • Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. To subscribe to the announcements, visit the Announcements page and click Subscribe

inSync Cloud Update on Jun 27, 2020

Enhancements 

With this cloud update, we bring to you the following enhancements:

SharePoint Online (SPO) Enhancements

Additional protection of SharePoint Online site data

inSync administrators no longer need to worry about losing the SPO customizations that are important to ensure business and operational continuity. inSync now automatically protects the following data and settings of a SharePoint site, Subsite, Document Libraries, and Lists:

  • Document Library and List Settings

  • Site Settings

  • Master Pages

  • Site Templates

With the complete protection of a Sharepoint environment, Druva helps minimize the Recovery Time Objective (RTO) in Disaster Recovery (DR) use-cases.

SPO_Master_Pages_final.png

SPO_Site Templates_final.png

For more information, see:

Exclude non-critical SharePoint site content for faster backups

Backing up large SharePoint sites is a time-consuming activity. To enable faster backups, inSync administrators can now consider excluding non-critical contents in SharePoint sites from backup.

inSync administrators can use the Relative URL Paths feature available under Backup and Retention Settings while configuring the SharePoint site for protection.

This ensures that the SharePoint site backups are faster with only the required data being backed up.

SPO_folder_RN_marked.png

For more information, see Relative URL Paths.

Platform Enhancements

Improved User Backup Inactivity alerts

User Backup Inactivity alerts are sent to inSync administrators for devices that are not backed up recently. With this update, inSync will check the device status before triggering the alert. If a user device is disabled the alert is suppressed, allowing administrators to focus on true exceptions rather than false alarms. For more information, see About inSync Alerts.

Fixed Issues

Issue Description

INS-9663

Fixed the behavior wherein inSync customers with only Cloud Apps licenses were unable to create a new profile.

INS-9521 Fixed an issue where Idle Session Timeout duration was not honored, and administrators were logged out automatically too soon in case of inactivity on the inSync Management Console.

inSync Cloud Update on Jun 13, 2020

Enhancements 

With this cloud update, we bring to you the following enhancements:

Cloud Apps

View details of the last backup and restore activity

inSync administrators can now get detailed insights into the latest backup and restore activity for the following Cloud Apps:

  • Office 365: Exchange Online and OneDrive

  • Google: Gmail and Google Drive 

This view provides administrators visibility into the latest completed backup and restore activity, enabling them to take action in the event of backup and restore failures.

Last_Backup_with border - Copy.png

Last Backup Details

Last Backup Details page provides you with the following information:

  • Number of backed up items (Mails, Folders, Calendars, and so on)

  • Newly added items and updated items from the previous backup, count of deleted items and also a count of items that were missed and were not backed up 

  • Reason for the failure of backup for missed items

  • Capability to download logs in order to view the backup activity details.

Restore Details

Restore Details provides you with the following information:

Restore_Details_with_border_marked.png

  • Count and data size of successfully restored items

  • Count and data size of items that were missed and not restored

  • Reason for the failure of restore for missed items

  • Capability to download logs to view the restore activity details

For more information, see:

SharePoint Enhancements

Introducing Filters for SharePoint sites

inSync administrators can quickly narrow down and review the backup status of specific SharePoint sites based on the built-in filters such as Site Type (Microsoft Teams Sites, Office 365 Group Sites, and other Sites), Last Backup Status, and Site Status. This enables the administrators to quickly take the corrective action needed to effectively protect critical SharePoint, Team, and Group sites.

RN_Final_Filters.png

Action Required: To use Filters, discover sites again. For more information, see Discover Sites.

SharePoint Site title changes are now automatically managed in inSync

When administrators change the site title in SharePoint Online, the new title is automatically captured by Druva inSync and reconciled with the old snapshots.  The site is listed with the updated title on the inSync SharePoint site listing page, thus making it easy for administrators to search using its new name.  Additionally, site title changes do not impact any ongoing backups.

Platform Enhancements

Administrator dependency for profile deletion removed
Now, while deleting a profile from inSync, there is no longer a need to unmap the administrators associated with that profile. Administrators are automatically unmapped when the profile is deleted. However, please note that users associated with a profile, still need to be moved to other profiles, prior to deleting a profile.

To help easily identify profile administrators, and audit administrator access permissions,  we have introduced the Administrator Details and Profile Mapping report.  For more information, see Administrator Details and Profile Mapping report

inSync Cloud Update on May 30, 2020

Enhancements

Manage multiple Teams for backup and restore 

inSync administrators can now enable or disable multiple Teams for backup and restore at one go, for ease of use.

Manage multiple SharePoint Sites for backup and restore

inSync administrators can now enable or disable multiple SharePoint sites for backup and restore at one go, for ease of use.

API Enhancements

Get device list using profileID

The ‘List all devices’ API now enables administrators to get the list of all the user devices associated with multiple profiles using the ‘profileID’ parameter. 
For more information, see API reference on the Druva developer portal.

Fixed Issue

Issue Description
INS-9926

Fixed backup issues arising for Exchange Online archive mailbox due to the recent API changes made by Microsoft for Office 365 Exchange Online services.

For the changes to take effect and continue seamless backups, Druva inSync requires additional permission to access your Office 365 data.


Action required - Re-configure Druva inSync Office 365 app to grant the required permission to protect Exchange Online archive mailbox. For instructions, see Reconfigure Office 365.

inSync Client Patch Update v6.6.4 for Windows OS

A patch update is released on May 21, 2020, with the following fixed issue.

Fixed Issue

Issue Description
5788 In continuation to the fix for CVE-2019-3999 that was provided with inSync Client v6.6.0, this release provides a complete fix for CVE-2019-3999 which includes the security vulnerability wherein an attacker could have exploited the improper neutralization of special elements and CVE-2020-5752 wherein an attacker could have exploited relative path traversal used in the OS commands to gain administrative access on the system.

Revision Information

Product Revision
inSync Client Windows: r103713

Download the latest inSync Client, here

For upgrade instructions, see Upgrade inSync Client.

For more information, contact Druva Support.

inSync Cloud Update on May 16, 2020

Enhancements

With this Cloud update, we bring you the following enhancements:  

A refreshed inSync dashboard

 You can now do more with the simplified and refreshed inSync dashboard:

► Separate widgets for your data sources
Based on the services purchased, the new dashboard now displays the backup status and details of the devices and cloud application in their own dedicated  widgets: SeparateWidgets.png
 
► Monitor the live activities of the ongoing backup and restore tasks
Monitor and track the ongoing backup and restore tasks across various configured data sources through the Live Activities widget: LiveActivites.png
 
► View backup and restore trends at a glance
Analyze the data backup and restore trends across all the workloads for a period of 30 days and detect anomalies, with this new widget:  trends.png

Here’s the new look of the inSync dashboard:

CompleteDash.png

Enhanced privacy settings for user logs access

Backup Data Privacy Settings and Logs Privacy Settings are now separately configurable in inSync profiles, allowing administrators to retain visibility into user logs for troubleshooting purposes.

LogsPrivacy.png

This allows the administrators to access the user logs from a user device, even when the administrators do not have visibility into the actual data being backed up. To learn more, refer Configure user data privacy policy.

By default, inSync enables administrator access to user logs for all the existing profiles.

Action required: If you do not want administrators to access the user logs for an existing profile, you can modify these settings from the Profiles section on the inSync Management Console. To learn more, refer Update a Profile.

Option to upgrade inSync Client to any supported version

As an inSync administrator, you can now choose to upgrade the inSync Client on user devices to any of the supported versions within the list. To learn more, refer Upgrade inSync Client.

Client upgrade.png

Ability to search and locate specific Teams and SharePoint sites

You can now search for a specific Team and SharePoint Site by Team name and site Title respectively.

Teams_Name_Search_final.png

SharePoint_Search final.png

Known Issue

Issue Description
INS-9926

inSync fails to backup Exchange Online archive mailbox.

New version of inSync app for Salesforce is now available

We are delighted to announce the availability of a newer, better version of the inSync app for Salesforce on May 9, 2020.

Key highlights of the new version:

Activity Details page

View the summary and detailed count of backup and restore activities of all Objects and Metadata by using new Summary, Objects, and Metadata tabs.

Summary_backup_final - RN.png

Dedicated Salesforce Objects and Metadata tabs for backup activity

  • Get a detailed list of backed up Salesforce Objects and Metadata.

  • Get a list of Objects and Metadata that were missed during partial backup wherein the valid reason is displayed as well.

  • Get a reconciliation of the backup count with each backup by using the following information:

    • New and updated Objects and Metadata and record counts

    • Deleted Objects and record counts

Backup_900x420_final_RN.png

Dedicated Salesforce Objects and Metadata tab for restore activity

  • Get a detailed list of restored Salesforce Objects and Metadata.

  • List of Objects and Metadata that were missed during restore with the associated reasons.

Restore-900X420_final_RN.png

Option to abort ongoing backup and restore activities

You now have the option to abort ongoing backup and restore activities. To do this, simply click the cross icon on the Activity Stream page. 

For more information, see View details of backup and restore activities of Objects and Metadata.

Customer action required: To use these features, you must upgrade the inSync app for Salesforce to the latest version. For upgrade instructions, see Upgrade inSync app for Salesforce.

inSync Cloud Update on May 02, 2020

Enhancements

Support for email deletion using Federated Search and Proactive Compliance

It is critical for organizations to ensure that a high risk, non-compliant, objectionable email is not present on the end user’s data sources and back up data set. Which is why,  defensible deletion is a comprehensive approach that organizations implement to reduce legal and compliance risks associated with the retention of Electronically Stored Information (ESI).

To that effect, inSync now provides the capability to search and delete emails from the data source and/or snapshot through Federated Search and Proactive Compliance. This capability is available for the following hosted mail services configured in Druva inSync Elite and Elite Plus versions:

  • Microsoft Exchange Online

  • Gmail

For more information about how to delete emails by using Federated Search, see How to search backed up files

For more information about how to delete non-compliant emails by using Proactive Compliance, see How do I resolve a compliance violation?

inSync for Office 365 gets a new Overview page

You no longer need to toggle between your configured Office 365 apps to view the overall status of each configured app. inSync now brings to you a new Overview page that provides you a single pane of glass to view the important details of all your Office 365 apps such as backup status, number of User mailboxes, Users, SharePoint Sites, and Backup Failures. With this view,  you can quickly identify the actionables to ensure business continuity.

Key highlights of the new overview page:

Overviewlanding_CU053.png

User account settings and validate Office 365 configuration

You can reconfigure Office 365, verify Office 365 configurations, and manage user account settings on the Overview page.

Overview_CU053.png

Summary of protected data for configured Office 365 apps

You can get an overview of storage consumption by each configured Office 365 app and data distribution details. You can also view the current status of the Office 365 app and the last configured date and timestamp details.

Summary_CU053.png

A comprehensive overview of the critical details of each configured Office 365 app

You can view the count and backup status of Users, User mailboxes, and SharePoint Sites.

All0365_CU053.png

For more information, refer to the documentation on the Overview page.

Fixed Issues

Issue Description
INS-8612

Fixed an issue where data backed up for Exchange Online users was displayed in negative.

INS-3259 Fixed license upgrade issue which failed with Internal Error.
INS-6052 Fixed the behavior wherein the user provisioning automatically changed from AD/LDAP to SCIM without admin triggering any changes.

inSync Client Patch Update v6.6.3 for Windows OS

A patch update is released on April 21, 2020, with the following enhancements.

Enhancements

Extended capabilities to support Amazon WorkSpaces

With this patch update, inSync administrators can take benefit of the following capabilities released to support Windows provisioned Amazon WorkSpaces -

  • Ability to map multiple drives on the user device to their assigned Amazon WorkSpaces - Enable users to access their protected data from multiple drives on their device on Amazon WorkSpaces.

  • Option to failback to the user’s device with complete data under protection - Enables administrators to safely migrate or restore data back from Amazon WorkSpace to the user device.

These capabilities provide inSync administrators with the following benefits -

  • Deploy Amazon WorkSpaces for users with additional data protection using Druva inSync

  • In case of a Ransomware attack,  administrators can

    • Leverage the protected data in Amazon WorkSpaces for security tests 

    • Facilitate users by making the data available on their device to their Amazon WorkSpace account enabling them to resume their activities to support business operations

For more information, see Protect Amazon WorkSpaces using Druva inSync.

inSync Cloud Update on April 18, 2020

Enhancements

inSync Compliance: New Sensitive Data types for CCPA, PII, and PHI use cases

To help you with CCPA (California Consumer Privacy Act), Personal Information Identifiers (PII) and Protected Health Information (PHI) data governance, we have introduced several new Sensitive Data types. We have also updated the CCPA (California Consumer Privacy Act) template to include the following sensitive data types:

  • Credit/Debit numbers near PII
  • Ethnicity terms
  • Employer Identification Number
  • Personal sensitive data

The new data types effectively widen the scope of data that can be scanned for Personal Information Identifiers (PII) and Protected Health Information (PHI). You can select the new data types while creating new custom templates or modifying existing custom templates. For more information, see Manage sensitive data

inSync Cloud Update on April 04, 2020

Enhancements

Protect Google Shared Drives in all supported AWS regions 

Organizations can now protect Google Shared Drives data in all the supported AWS regions. For the list of supported AWS regions, see Druva Support Portal.

Federated Search for Google Shared Drives

With this release, we have added Google Shared Drives to the list of Data Sources that you can query for file search.

SharedDrives_Fed_Search.png

For more information, see Federated Search for backed up data

Search and Restore Google Shared Drives files

Restoring and downloading multiple files is simpler and faster now. You can also use the Search capabilities in the Restore Data window on the inSync Management Console to search, restore, and download Google Shared Drives files.

Restore_Search.png

For more information, see Restore Shared Drives data.

Patch update for inSync Client v6.6.0

A patch update v6.6.2 is released on March 23, 2020. It contains fix for the following issue:

Fixed Issue

Issue Description
5789 Security vulnerability during communication between inSync Client processes.

Revision Information

Product Revision

inSync Client

Windows: r100560

Mac: r100560

To upgrade inSync Client to the latest version, see Upgrade inSync Client.

inSync Cloud Update on March 21, 2020

Enhancements

Protect Microsoft Teams Channels using Druva inSync

With the rapid adoption of Microsoft O365 Teams as a key collaboration app, it has become essential for IT admins to protect the data shared within Teams in order to recover from any accidental deletion, data corruption, or malicious attack such as ransomware.

Druva inSync for O365 provides a comprehensive, scalable, and cost-effective backup and recovery solution for IT admins to:

  • Protect all your Teams data with all channels (Standard and Private), posts (Conversations), files (including Wiki), apps, settings within the channels, and entire permissions and members of Teams.

  • Rapidly recover Teams channels, files, posts (Conversations), and settings from any accidental deletion, data corruption, or ransomware attack. This, in turn, ensures business continuity for all users of Teams.

  • Simplify the internal governance through access to audits, backup logs, and reports for Teams. 

For more information, see Protect Teams.

Action required: If you are already protecting Office 365 data with Druva, you have to Reconfigure Office 365 app to start protecting Teams.

inSync for Office 365 gets a new user experience

The newly redesigned user interface for Druva inSync for Office 365 apps (Exchange Online, OneDrive, and SharePoint Online) provide inSync administrators with a modern and intuitive experience for easy access to backup settings and management of frequent admin tasks such as backup, restore, download.

Following are the key highlights of the new UI:

New navigation pane for quick access to all Office 365 apps

On the Manage Cloud Apps page, when you select Office 365,  inSync will now display a new left navigation panel that lists all the supported Office 365 apps.

Office 365 new UI_with_border.gif

Exchange Online and OneDrive: Quick and easy access to frequent administration tasks

inSync now enables you to quickly perform the following key actions for Exchange Online and OneDrive:

  • Manual or on-demand backup

  • Enable backup

  • Disable backup

  • Delete user

EO.png

​​​SharePoint: Simplified experience for managing SharePoint Sites

inSync now provides an enhanced UI to quickly perform the following actions:

  • Automatic and manual discovery of the SharePoint sites within your organization

  • Adding Site Collection manually

  • Auto-Configuration and custom configuration of SharePoint sites for backup

  • Day-to-day housekeeping tasks such as disabling and deleting Sharepoint sites that do not require backup

For more information, see inSync Management Console.

SPO_Autoconfig_March 3.png

SharePoint: Intuitive approach for managing backups and snapshots

With the new UI, we are introducing a new Backups tab to search SharePoint Sites and initiate a restore and download operation for the selected site collection. Folders and files within the folders are displayed in a tree structure for ease of navigation. For more information, see inSync Management Console.

SPO-Backups.png

inSync for G Suite gets a new user experience

The newly redesigned user interface for G Suite apps (Gmail, Google Drive, and Shared Drives) provides inSync administrators with a modern, and intuitive experience for easy access and management of frequent admin tasks such as backup, restore, and download.

Following are the key highlights of the new UI:

New navigation pane for quick access to all G Suite apps

On the Manage Cloud Apps page, when you select G Suite,  inSync now displays a new left navigation panel that lists all the supported G Suite apps.

GSuite -with border.gif

Gmail and Google Drive: Quick and easy access to frequent administration tasks

inSync now enables you to quickly perform the following key actions for Gmail and Google Drive:

  • Manual or on-demand backup

  • Enable backup

  • Disable backup

  • Delete user

Gmail.png

Shared Drives: Simplified experience for managing Shared Drives

inSync now provides an enhanced UI to quickly perform the following actions:

  • Automatic and manual discovery of the Shared Drives within your organization

  • Adding Shared Drives manually

  • Auto-Configuration and custom configuration of Shared Drives for backup

For more information, see inSync Management Console.

AutoConfig_March 3_new.png

Shared Drives: Enhanced experience to restore and download Shared Drives data

To quickly find the specific files to restore in GSuite Shared Drive, we are introducing an intuitive way to search Shared Drives and initiate a restore and download for the selected Shared Drive. Folders and files within the folders are displayed in a tree structure for ease of navigation. For more information, see inSync Management Console.

GSuite_Restore_updated1_with border.png

Fixed Issue

Issue Description

7304

Fixed the behavior where Google Shared Drives backups failed.

Note:  Reconfigure G Suite from the inSync Management Console  for this fix to work.

Introducing inSync for Slack with eDiscovery capabilities

Druva is happy to announce inSync for Slack on March 16, 2020.

Enterprises are increasingly using Slack to facilitate and simplify collaboration within and outside the company. Consequently, Slack contains essential business communications that may be relevant for eDiscovery. As a legal IT admin of a company, you may have to ensure that Slack messages exchanged between employees or a group of employees or with partners are discoverable to address any litigation needs.

Druva helps you save eDiscovery costs and time by proactively collecting all Slack data and automatically preserving relevant data via legal hold, while maintaining chain of custody and ensuring data integrity and admissibility. 

With Druva inSync app for Slack, you have the following benefits:

  • Automated Backup: Automated (scheduled) and manual data collection(when required) from Slack Enterprise Grid

  • Simplified Legal Hold Process: Create matter and identify custodians to collect data from  to accelerate preview and processing of Slack users data

  • Reduce Legal Preview and Processing Cost: Establish collection parameters - Last Snapshot; All data; Between timestamps

  • Integrate with Standard eDiscovery tools: Export collected data as a load file that can be directly ingested into a Review Platform

  • Unify eDiscovery of end-user data: Collect data across Slack and other leading SaaS applications (O365, G Suite), and endpoints

For more information, see Protect Slack.

Action required: To enable inSync for Slack, contact Druva Support.

inSync Cloud Update on March 07, 2020

Enhancement

Group similar Legal Holds using custom Types

You already have the ability to classify Legal Holds into 3 predefined Types. Now, we have added the ability to define a custom Type and associate it with a Legal Hold policy.

You can use Types to segregate the existing and new Legal Holds into easily identifiable groups. Later, you can filter Legal Holds by these Types to quickly find and view the desired Legal Hold. For more information, see Update the legal hold policy name and policy type

Fixed Issues

Issue Description
5769 Creation of SCIM mapping failed as SCIM attribute filter did not support value with special characters.

Patch update for inSync Client v6.6.0 for Windows

A patch update v6.6.1 is now available for inSync Client for Windows OS. The update released on February 28, 2020, includes the following fixed issue.

Fixed Issue

Issue Description
7350 On some devices running Windows OS, users observed an unexpected OS prompt (Code R6034) after launching the inSync Client. 

Revision Information

Product Description

inSync Client

Windows: r99876

inSync Cloud Update on Feb 22, 2020

Enhancement

Accelerate device refresh through selective data restore

inSync administrators now have an option to restore only the essential data when issuing a new device to the users during device refresh activity. This accelerates the device replacement process and helps users quickly get started.

This is a profile level setting and administrators can select the ‘Exclude from Automated Restore’ check-box if they do not want such folders to be restored automatically on the new device.

This feature does not restrict the inSync users from accessing their data that was not restored as a part of the device refresh through inSync Client on their new device. To learn more, see Create a profile.

Note: To enable the selective data restore feature, contact Druva Support who will be happy to assist you to set it up for your account.

Now auto delete inactive devices starting 30 days

Druva has relaxed the limit on the minimum number of days a device should be in the inactive state before it is automatically deleted from inSync from 90 days to 30 days. To configure auto deletion of inactive devices in inSync, see Configure auto-delete of inactive devices in a profile.

 

inSync Client v6.6.0 for Cloud released on Feb 14, 2020

Committed to providing the best user experience and customer satisfaction, Druva is happy to announce inSync Client v6.6.0 for Windows OS and macOS, with the following new capability.

Support for Spanish language

You can start installing the new client in Spanish locale if that’s your preferred language.

With this addition, inSync Client is now available in English, Japanese, French, German, and Spanish languages to cater to the users with language diversity.

 

  • Upgrade to inSync Client v6.6.0 on macOS is supported only from inSync Client v6.5.x.
    • If your users’ devices are running on inSync Client version older than v6.5.0 on macOS, please upgrade to inSync Client v6.5.x.
  • The client installer for devices with macOS now ships a package file (.pkg) instead of metapackage (.mpkg).

To upgrade inSync Client to the latest version, see Upgrade inSync Client.

Fixed Issues

Issue Description
INS-5159 Fixed the behavior where the Integrated mass deployment process did not retry the deployment aborted due to a network failure.
INS-6160 Fixed caching behavior where inSync cached proxy details from the PAC file. When a user is moved to different locations, stale cache data caused inSync to use older proxy details leading to failed connection to inSync Cloud.

inSync Client v6.5.2 Patch Update on Feb 12, 2020

A patch update is now available for inSync Client for Windows OS. The update includes the following fixed issue.

Fixed Issue

Issue Description
6834 inSync Client failed to launch on Windows devices after upgrading to inSync Client v6.5.0 and v6.5.1 from older inSync Client versions, for users who have Unicode characters in their system username.

Revision Information

Product Description
inSync Client
  • Windows: r99097

Druva has not released a new version of inSync Client for Linux OS with inSync v6.5.2 patch update. Linux users can continue using inSync Client v5.9.

inSync Cloud Update on Feb 08, 2020

Enhancements

New version of the inSync Direct Download utility

Go ahead and try the new version of the inSync Direct Download utility (v1.2) to experience the following enhancements:

  • Support for the latest OS versions including macOS 10.15 Catalina.

  • Improved Error Logs that contain only the list of files that failed to download even after retries. All the retry entries are now a part of the newly introduced Warning Logs. 

  • Notarized Direct Download utility app available in Zip format for macOS.

To learn more, see inSync Direct Download Utility

Known Issue

Issue Description

 

6672

Due to OS limitations, if the data is downloaded using the Direct Download Utility tool across platforms, for example, Windows to Mac, the file properties on macOS may not display the true ‘Creation Timestamp’ for the selected file.
Workaround:
To view the true metadata value for the file ‘Creation Timestamp’ at the source device, refer to the Chain of custody report.

inSync Cloud Update on Jan 25, 2020

Enhancements

Delegate device management capabilities to Profile and Helpdesk administrators

A Druva Cloud Admin or inSync Cloud Admin can now assign and delegate the Manage Device Mapping and Manage Client Upgrade rights to a Profile or Helpdesk Administrator. Profile and Helpdesk administrators can then manage devices and inSync Client installation for users under their control.

For more information, see Predefined roles and rights.

API Enhancements

Role-Based API Access

As a Druva Cloud administrator, you can now restrict the information returned in an API response based on the role of the administrator accessing Druva APIs. You can assign access at the time of generating the API credentials.

Go ahead and check the feature to ensure Druva APIs are utilized more securely and effectively within your organization. 

RoleBasedAPIAccess.png

For more information, see Apply Authorization Restrictions

inSync Cloud Update on Jan 11, 2020

Enhancements

Delegate device management capabilities for Profile and Helpdesk administrators

For a legal matter in question, Druva inSync collects data of custodians (users on Legal Hold) from all the supported data sources and makes it available for the legal administrators for further review and actions. As we expand our coverage of more data sources under protection, we want to ensure that all of custodians’ data sources are listed and available for immediate action in a single sortable view. Hence, we have introduced the Collection Stream feature.

clipboard_e2bb015f4ff13fb516542c302b1e5811b.png

The Collection Stream tab lists all the data sources of all the custodians who are on Legal Hold and also displays details related to backup activity on the device. You can also filter the Data Sources by the Custodian name. For more information, see View last backup details of users on legal hold.

Cloud Apps: Added a new option to define the retention period for Emails

inSync administrators now have the flexibility to choose the type of retention policy for emails protected as part of Exchange Online and Gmail backup.

Administrators can choose from any one of the following options:

  • Snapshot based: Apply the same retention policy as applicable to Files.

  • Email event date and time based: Define the number of months for which the emails should be retained.

Create_profile_Delete emails - updated_release notes.png

      For more information, see Define the backup retention policy for Cloud Apps.

inSync Cloud Update on Dec 28, 2019

Enhancements

inSync Compliance: Get ready for California Consumer Privacy Act (CCPA)

We have made it easy for your organization to comply with the newly introduced CCPA. Now, there is a new pre-defined template named California Consumer Privacy Act in inSync Compliance. By default, any compliance policy using this template scans data for the following personal information of a user:

  • Passport Details (Global)
  • Drivers License with qualifying terms (USA)
  • Social Security Numbers (USA)
  • Drivers License (USA)

inSync flags a violation if any one of the above-mentioned data types exceeds the critical threshold count. For more information, see Manage policy template.

API Enhancements

New Preserve a user API 

Administrators can now automate the preservation of users in Druva inSync using the Preserve a user API. Administrators can automatically preserve (disable) a user on-demand using this API.

Change Storage assigned to a user

The Update User Information using userID API is enhanced with the capability to update the storage assigned to the user. This API enables administrators to update a user’s storage location in an event where the user moves to a different location.

 For more information, see API reference documentation on the Druva developer portal.

Patch Update for inSync Client v6.5.0

To provide our customers with improved product experience, we have introduced inSync Client patch update v6.5.1. The following enhancement is available with this update released on December 20, 2019.

UX Enhancement

inSync Client icon

We have enhanced the inSync tray icon for the ‘Backup in progress’ operation. See the entire list of inSync icons and what they mean here.

Download the inSync Client here.

Revision Information 

Product Revision
inSync Client
  • Windows: r96080
  • Mac: r96080

Druva has not released a new version of inSync Client for Linux OS with inSync v6.5.1 patch update. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

inSync Cloud Update on Dec 14, 2019

Enhancements

Salesforce (SFDC) Enhancements

Cross-org restore and Configuration of Restore-only org capabilities are here!

Support for Cross-org restore

If you were looking to quickly restore Salesforce data across the orgs registered with inSync, then Cross-org restore is just the feature for you. inSync allows you to restore data selectively or in bulk into another org. The restore workflow in the app now provides a list of orgs registered with inSync into which you can restore data.

A Cross-org restore can be performed using one of the following options:

  • Restore by Snapshot: This allows the SFDC Admin to perform a bulk or selective restore of data to the destination org. For more information, see, Restore data to a different org.
  • Restore using CSV: This allows the SFDC Admin to selectively restore data based on the object names and record IDs uploaded via a CSV file in the inSync app.  The inSync app scans the CSV for valid records and provides a detailed analysis before proceeding with the restore. For more information, see, Restore data using a CSV file.

Configure a Restore-only org

You may have a Sandbox org where you want to replicate data from a Production org for testing, training, or development but do not wish to back it up.  inSync now allows you to register such an org as a Restore-only org, without backing up its data. Once registered, Salesforce administrators can use cross-org restore to populate data into a Restore-only org. If at any stage the data stored in a restore-only org is deemed critical and requires to be backed up and protected, inSync Administrator can enable backups from the restore-only org through an org reconfiguration from the inSync Management Console. For detailed configuration, see Configure a restore-only org.

Customer action required - Salesforce administrators must upgrade the inSync app for Salesforce to enable the new features. For upgrade steps, see Upgrade the inSync app for Salesforce.

Capability to search for Folders

Now you can use the Search functionality available on the Restore Data window on inSync Management Console to search for folders present on devices, Google Drive, and One Drive.

This enables you to restore an entire directory of files at one go without having to restore them one-by-one.

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For more information, see Search backed up data to download or restore

Apply network restrictions to API credentials

Secure the usage of API credentials (and access to your data via APIs) using the new 'Network Restriction' feature.

You now have an option to specify the range of trusted network IPs over which API calls can be made to access data from Druva Cloud. For more information, see, Create new credentials.

Relax idle session timeout duration

For security reasons, by default, the administrators are automatically logged out of their sessions on the Druva product consoles if there is no activity for 30 minutes.

However, if you want to avoid undesired inactive session terminations and facilitate administrators with the required operational ease, you now have an option to extend the idle session duration up to 6 hours. For more information, see Configure Idle Session Timeout

Custom entity ID for SSO
Configure multiple SAML enabled accounts for your organization with separate SAML identities through the ‘Custom Entity ID’ feature. 

The custom entity ID feature allows you to configure each SAML enabled account with a unique entity ID. Thus providing centralized control over user authentication to each of your SSO accounts. For more information, see Update IdP Details.

API Enhancements

The following new Endpoint API is now available -

Automate restore activity
Want to initiate restore activity from inSync to a user device or Cloud App account without actually logging into inSync? Use the 'Initiate Restore Activity API' to automate the restore process and save your efforts! For more information, see API reference documentation on the Druva developer portal.

Fixed Issues

Issue Description
3932 Fixed the discrepancy in the Last Backup Status displayed under Users > Devices tab and Device’s Backup Summary tab on the inSync Management Console.
3271 The Manage Users’ list page and the Manage Users’ > <User Name> details page now displays the correct Cloud Apps device count.
3262 Enhanced the error message to correctly display the exact reason for the device authentication failure.
5020 inSync now supports backup of a SharePoint folder containing more than 5000 files or folders.

inSync Cloud Update on Nov 30, 2019

Enhancements

API Enhancements

The following new Endpoint APIs are now available with this cloud update:

  • List all Restores
    This API returns the list of restore activities performed on the user devices in your organization and provides details such as who initiated the restore activity, the identifier of the device on which the restore was performed, the status of the restore activity, and much more.

  • Get Restore Details using RestoreID
    Looking for details of a specific restore activity, then this API is just the right one.
    Get information like who initiated the restore activity, the identifier of the device on which the restore was performed, the status of the restore activity, and much more.

Don’t forget to try it out here!

Free Okta Sign-up

Configuring Identity Provider (IdP) to enable Single Sign-on (SSO) for your Druva account has just become faster and even simpler.

Thanks to the  Embedded Okta Cloud Connect (OCC) integration with the Druva Cloud Platform Console that provides Okta Sign-up absolutely free, forever, and for unlimited users. Yes, you heard it correct!

So the next time you have SSO on your mind, you are just a few simple steps away to configure IdP and enable SSO for your account.

To learn more, refer SSO configuration workflow

inSync Cloud Update on Nov 16, 2019

Enhancements

Support to test violations on multiple files for policy templates in inSync Compliance

While defining a rule in policy templates, now you can test violations in multiple files that contain sample violations to determine if the defined rules are working as expected. Instant evaluation saves you time and effort. You can validate both predefined and existing custom templates. 

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For more information, see Test template rules.

inSync Cloud Update on Nov 02, 2019

This release has minor bug fixes.

Alert! - End of Support for inSync Client v6.0.1

Druva will no longer support inSync Client v6.0.1 for Windows and macOS. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

inSync Cloud Update on Oct 19, 2019

The following enhancements are available with this cloud update:

API Enhancements

Get user list using ldapGUID in ‘List all users’ API

You can now use the ldapGUID parameter to get the list of users that are imported and managed using AD or LDAP in Druva inSync.

For more information, see API reference documentation on the Druva developer portal.

inSync Client v6.5.0 for Cloud

Druva is happy to announce the availability of inSync Client for Cloud v6.5.0 on October 17, 2019.

With a focus on providing you with a seamless user experience and features that constantly deliver enhanced data protection, the inSync Client is now ready to serve you even better! Also, look for the new and vibrant Druva logo launcher.png to locate the inSync Client post-installation.

Let's walk you through the goodies that inSync Client 6.5.0 comes packed with!

Enhancements

The following enhancements are available with inSync Client 6.5.0:

Support for macOS Catalina 10.15

Already made a mind to upgrade to the latest version of macOS and thinking about data protection? Well, we have got you covered!

The inSync Client is designed to support and protect information on the new macOS Catalina (version 10.15) to deliver the familiar inSync endpoint protection you love, now for your Catalina adopters! 
See Support Matrix for the list of supported macOS versions.

Simplify inSync Client activation on macOS

To help new inSync users get started quickly, we have simplified the inSync Client activation process for macOS.

Administrators now have an option to build a custom installer package for MAC devices, with pre-configured activation parameters such as Cloud URL, auto-launch, and Proxy settings. Users can then easily activate inSync Client by just providing their login credentials. Simple, isn’t it?

To learn more, see customize inSync Client for Mac devices.

Changes to Druva inSync package structure on macOS

Matching the macOS standards, inSync Client is now displayed as a package in the Applications directory of macOS and not as a directory structure.

                                                       Screenshot 2019-10-17 at 4.57.39 PM.png

                         Before                                      Now

Improved remote device refresh

Next time you issue a new replacement device and ship it to the user with their data, you can rest assured that the data backed up on the old device during the transition period is available to users on their new replacement device.

Upon activation, inSync Client automatically restores the most recent data to the user’s new device.

To learn more, see remote device refresh using IMD.

Enhanced restore activity summary

It is now even simpler to monitor and track the restore activities on the inSync Management Console.

Multiple files that are selected for restore are unified and displayed as a single restore activity on the Restore Overview page. You can now also download the missed file logs for the restores that are completed with errors. 

popover.png

We have also added more features that are available to inSync Client users. To see the entire list, see Release Notes for inSync Client v6.5.0.

Download the inSync Client 6.5.0 here

To auto-upgrade inSync Client to the latest version, see Auto-upgrade inSync Client.

Known Issues

Issue Description
INS-2933 inSync Client (all supported versions) installed on macOS Catalina (10.15) does not display the device location on the DLP summary section.

Deprecation Announcement

Operating system

  • inSync no longer supports macOS v10.10 and v10.11.

inSync Client documentation

  • Documentation for inSync Client for Cloud for v5.9.5 and earlier versions is now deprecated.

Revision Information 

Product Revision
inSync Client
  • Windows: r92641
  • Mac: r92641

Druva has not released a new version of inSync Client for Linux OS with inSync v6.5.0. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

inSync Cloud Update on Oct 05, 2019

The following enhancements are available with this cloud update:

Enhancements

Introducing new user experience for Legal Hold

The newly redesigned Legal Hold user interface provides inSync administrators with a modern, and intuitive experience for managing custodians and legal holds. Following are the key highlights of the new UI:

New Overview page
A new Legal Hold Overview page provides a quick summary of the Legal Holds, data associated with Legal Holds, and the custodians across your organization. For more information, see Legal Hold page.

overview with border.png

Simplified Legal Hold creation process
Legal Hold creation is now a 2-step process, instead of 3. While adding a custodian to a legal hold, inSync administrators can now search a custodian by name or email, thus eliminating the additional step of custodian validation. For more information, see Create a Legal Hold.

new legal hold type.png

Option to filter Legal Holds
The new Legal Hold listing page has options to filter Legal Holds by name, type, and custodian name. These help you to get to the required information faster and quicker. For more information, see Manage a Legal Hold policy.

search legal holds by name.gif

Capability to test violations on sample data for sensitive data and policy templates in inSync Compliance
 
Gone are the days when you had to wait for a backup cycle to check if inSync is flagging the expected violations. Now, you can test custom sensitive data and custom policy templates while creating them. 
test sensitive data.png

You can also validate predefined and existing custom sensitive data. For more information, see Test sensitive data.

For testing violations in policy templates, you can upload a file that contains sample violations and check the file to determine if the defined rules are working as desired. Instant evaluation saves you time and effort.
test policy template.png

Similarly, you can also validate predefined and existing custom templates. For more information, see Test template rules

Change user provisioning from AD/LDAP to SCIM and vice-versa

You now have the flexibility to change the user provisioning method from AD/LDAP to SCIM and vise versa, irrespective of the method chosen during the initial inSync configuration. With this flexibility, you can switch the user provisioning method based on your organizational requirements, without any data loss.

To change provisioning methods and know the benefits of SCIM provisioning, see:

Add co-branding in alert emails and customize support contact information

You can now extend the existing co-branding settings to the Alert email notifications sent out to users. As a result, your users feel assured that the alert email notifications sent to them are from an authorized source. 

We have also added more options to let inSync users contact your organization's support for any assistance.

The email sent to inSync users in case of configured alert events can now contain one of the following ways to contact your Internal Support:

  • A web link that redirects to your Support Portal.
  • An email address of the contact or support-alias to whom the users can send an email.
  • A phone client with the phone number of your Support Center.

Co-BrandEmail.png

For configuration steps, see Co-branding inSync.

Archived inSync Cloud Updates

For details about the archived inSync Cloud updates, see Archived inSync Cloud Updates.