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Druva Documentation

inSync Cloud Updates

If you are an inSync GovCloud customer, see inSync GovCloud Updates.

inSync Cloud Update on Oct 13, 2018

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Changes to inSync Compliance policy templates and sensitive data

Druva has changed some of the predefined inSync Compliance policy templates and sensitive data types with this cloud update. inSync Elite Plus customers will benefit from the updated predefined compliance templates and sensitive data as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.  With these changes, inSync ensures that administrators continue to have full visibility of risks associated with the end-user data in an accurate and transparent manner. For detailed information about the changes, see Changes in inSync Compliance policy templates and sensitive data.

Enhanced Live Activity page for Cloud Apps Activities

inSync administrators can now see the real time progress and status of the on-going scheduled and manually triggered backup activities for a configured Cloud App. inSync administrators can click on the Status column of an on-going Cloud App activity to view information like the actual number of files backed up, progress of the backup activity, and other details such as the actual path being backed up and status of the activity. For more information, see Live Activities page.

Fixed Issues

The following issue is fixed on inSync Cloud with this update:

Issue Description
49129 Druva Cloud administrator was not able to create a new administrator in the inSync Management Console.

inSync Cloud Update on Sept 29, 2018

inSync Client v6.1.1 for Cloud

Druva is excited to announce the release of inSync Client v6.1.1 for Cloud. inSync Client v6.1.1 is a patch release over the previous version - v6.1.0.

inSync Client v6.1.1 includes the following enhancements:

  • For MacOS

    • inSync Client v6.1.1 supports macOS Mojave (version 10.14).

    • Support for the new user data protection feature introduced in macOS Mojave. It allows inSync Client users to provide access to protected locations for backup and restore. To learn more about the actions that inSync administrators and inSync Client users need to take, see inSync Client changes for macOS Mojave (version 10.14).

    • Adherence to the Quality of Service (QoS) guidelines for Mac. This makes macOS Mojave remain more responsive and efficient.

    • Improvements to CPU performance during the backup estimation phase for the first backup as well as incremental backups.

Druva recommends that you upgrade the inSync Client to v6.1.1 before upgrading user devices to macOS Mojave.

  • For Windows OS

    • inSync Client v6.1.1 contains minor improvements and bug fixes.

inSync administrators can opt to upgrade the inSync Clients to version 6.1.1 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade

For inSync Client updates, see Release Notes for inSync Client 6.1.1.

Updated inSync Client Support and EOL policy

Druva has updated the Support and EOL policy for inSync Client for Cloud as follows:

  • End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work. 
  • End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked. 

For more information and to see the updated EOS and EOL dates for the version of inSync Client your organization is using, see inSync Cloud support and EOL policies.

Fixed Issues

The following issues are fixed on inSync Cloud with this update:

Issue Description
49083 Improved performance of the Manage CloudCache Server page and CloudCache Server Details page in the inSync Management Console.
48123 inSync failed to honor the pre-defined daily download limit set for inSync Client auto-upgrade.
48944 inSync failed to backup OneNote files in OneDrive.

Known Issue

Druva has identified the following issue as a Known Issue and will work towards resolving it with future inSync Client updates:

Issue Description
49514 Auto upgrade of inSync Clients on macOS fails if the inSync Client is configured to connect to inSync Cloud using the System proxy settings or other proxy settings using the Proxy type as HTTP and use the Kerberos or NTLM authentication.

inSync Cloud Update on Sept 08, 2018

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Changes to Backup Interval for Cloud Apps

To alleviate the backup issues, observed primarily due to Microsoft throttling API calls across regions, Druva is implementing changes in the backup intervals for Cloud Applications that will allow inSync to avoid and recover from throttling scenarios. For more information, see Define the backup interval for Cloud Apps.

Enhanced Reports

Druva has updated the following inSync reports to include information on inSync Client upgrade status and Operating System (OS) details.

  • User Rollout report is enhanced to include the following information for a device:
    • inSync Client version
    • Upgraded on
    • Upgrade state
    • OS Platform
    • Device OS

For more information, see User Rollout report.

  • Last Backup Status report is enhanced to include the following information for a device:
    • OS Platform
    • Device OS

For more information, see Last Backup Status report.

Fixed Issues

Issue Description
47866 UI fixes for inSync Client automatic upgrade process in the inSync Management Console.
47976 Improvements to SharePoint Online logs and Activity Stream table.
48036 UI fixes for Restore window in the inSync Management Console and inSync Web Console to seamlessly list a large number of snapshots for a user.
48663 inSync restored two versions of the same file when inSync administrators tried restoring the SharePoint Online site data using the 'In-Place Restore' option.
48796 inSync's compaction process failed to remove the expired snapshots as per the defined retention period. 

 

inSync Cloud Update on Aug 25, 2018

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

inSync Compliance for Archive File Types
inSync administrators can now utilize inSync Compliance to monitor usage of any regulated or sensitive data within the .zip and .tar file types. This enables inSync administrators to gain full visibility of risks associated with end-user data in the archive file types. For more information, see Enable scanning of Archive Files for violations.

Custom Domain Support for Office 365 and G Suite 

inSync now provides the capability to manage custom domains associated with different applications such as O365 and G Suite. inSync administrators who manage different domains for separate cloud applications such as O365 and G Suite can now define a custom domain for a cloud application and protect a user's data within each of the domain across applications. For more information, see Configure the User Custom Domain for Office 365 and G Suite.

Download of data in the applicable Archive Format

When an administrator or a user downloads data, inSync now automatically detects the operating system and downloads the data in the appropriate archive format. On Mac OS, now the data is automatically downloaded in the .tar.gz or .tar archive format, and on the Windows OS, the data is downloaded in the .zip archive format.

Enhanced inSync Direct Download utility for Mac OS

inSync Direct Download utility for Mac OS is now enhanced to set the birth time of a file. When downloading a file using the inSync Direct Download utility, inSync sets the birth time of the file to the file creation time in the user time zone.

Fixed Issues

Issue Description
47678 UI fixes to prevent insertion of bad characters.
48352 Enhanced error message on the Restore UI when internet connectivity is lost while trying to restore the data.
48254

Optimized the job that was causing the following issues:

  • AD/LDAP sync process was not running as per the schedule.
  • Subscribed inSync reports were not sent as per the schedule.
  • Alert notifications for restore activities were delayed to inSync administrators.
48453 Gmail and Microsoft Exchange Online on-going backups froze and later failed after the inSync Cloud Update on July 14, 2018.
48658 inSync administrators experienced failure of Gmail backups and observed the errors 404 and 429.

inSync Cloud Update on Aug 11, 2018

 
The following enhancement and fixed issue is available with this Cloud update:

Enhancement

Improved Performance for SharePoint Online Restore Activities

inSync administrators can now experience faster restore of the SharePoint Online data. Druva has optimized its restore mechanism for SharePoint Online, which automatically prioritizes the restore activities triggered by inSync administrators.

Fixed Issue

Issue Description
48567 inSync Client backup activity failed with error: Internal error. (#100000001).

inSync Cloud Update on July 28, 2018

inSync Client v6.1.0 for Cloud

Druva is excited to announce the release of inSync Client v6.1.0 for Cloud.

Druva is committed to making inSync accessible to all individuals. This includes making the inSync Client navigable using the keyboard and adding support for assistive technology like screen readers. Beginning with inSync Client v6.1.0, Druva follows the internationally recognized standards in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 to the extent possible.

inSync Client v6.1.0 is available for Windows and macOS operating systems.

You can opt to upgrade the inSync Clients to version v6.1.0 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

For more information, see Release Notes for inSync Client v6.1.0.

Enhancement

Support for the AWS Paris region

Druva has extended its availability of data protection, governance, and intelligence capabilities to the AWS Paris region. To subscribe and configure the AWS Paris region as a storage option for your organization, contact Druva support.

Fixed Issue

Issue Description
47679 Backups failed with inSync Client running on Windows OS with the Creators Update 1803, wherein if the user has configured OneDrive or Sharepoint mapped folders for backup.

inSync Cloud Update on July 14, 2018

The following enhancements are available with this Cloud update:

Enhancements

 These enhancements are not applicable to inSync GovCloud and MSP managed customers.

Login and Administrator experience change

The following updates are now available on the inSync Management Console:

  • A new login page that enhances the login experience.
  • A new role, Druva Cloud Administrator, and updates to the existing administrator roles.
  • New guidelines for a stronger password policy.
  • Availability of Single Sign-On and Geofencing functionalities to the inSync Business Edition.
  • The option to experience the new Druva Cloud Platform Console from the inSync Management Console. For more information, see Introducing the Druva Cloud Platform Console.
  • A new login and logout experience for customers with inSync as well as Phoenix licenses.

For more information, see Login and Administrator Experience Change for inSync.

Introducing the Druva Cloud Platform Console

The Druva Cloud Platform Console provides administrators with the capability to manage and monitor Druva services for their account, and it provides:

  • An overview of all the services in an account.
  • Information about the data protected by Druva.
  • Information about the data sources that are registered with Druva.

To navigate from the inSync Management Console to the Druva Cloud Platform Console at any time during the session, click the Druva icon druva_logo.png. For more information, see Druva Cloud Platform Console.

inSync Cloud Update on June 30, 2018

The following issues are fixed with this Cloud update:

Fixed issues

Issue Description
47589 On the Manage Alerts page, the Backup Stalled alert graph listed in the Top Alert Types section was misaligned.
47750 While backing up SharePoint Online, inSync skipped the sites, subsites, lists, and document libraries if a '/' (forward slash) character was present in the title.

inSync Cloud Update on June 09, 2018

The following enhancements and fixed issues are available with this Cloud update.

Enhancements

inSync support for Salesforce

Native data protection within Salesforce is manual, time-consuming and error-prone. And if a customer has to rely on Salesforce to restore data, it’s expensive - $10,000 per instance! With inSync, the entire process is automated and simplified, with cloud-to-cloud backup and instant recovery. Druva will now provide:

  • Time-indexed backup of standard and custom Salesforce objects and metadata
  • Instant restore based on the comparison of two point-in-time snapshots
  • Download/export of single and bulk objects, as well as metadata
  • Configurable storage regions per site
  • Unlimited retention
  • Admin audit trails, reporting, and alerts

For more information, see How to integrate with Salesforce?

Fixed issues

Issue Description
46897 Duplicate users were created using the same email address that was used to add a user in the inSync Management Console.
45797 On the Live Activities page, when an administrator searched for the ongoing activities for a user and then selected the activities and performed an action, all the activities for other users also got selected, and the same action was performed on them.

inSync Cloud Update on May 26, 2018

The following enhancements and fixed issue are available with this Cloud update.

Enhancements

The following enhancements are available:

Password workflow change

For enhanced security of storing and transmitting user passwords based on industry best practices, inSync now mandates users and administrators to set their password during account activation. As a result of this change, inSync Cloud users and administrators will no longer receive passwords in plain text format in their account invitation email. The account invitation email will now provide a link to set the password during account activation or password reset.

Example 1

An administrator will receive the following email on successful activation of the inSync trial period.

password_reset_2.png

Example 2

An inSync Client user will receive the following email upon requesting a password reset.

password_reset.png

OneDrive native restore

The inSync administrators and the inSync end users can now restore the backed up OneDrive data directly into the OneDrive account. The details are as follows: 

  • An inSync administrator can restore a OneDrive user's data by overwriting the data in the existing location or as a copy in a different location in the user’s OneDrive account. An inSync administrator can also restore the data of a OneDrive user into the account of another OneDrive user as a copy, and choose to retain or discard the sharing settings for the restored data. For more information, see How to restore Office 365 data?
  • An inSync end user can search and restore their OneDrive data in the same location by overwriting the existing data or restore the data as a copy in a different location of their OneDrive account. For more information, see Restore data using the inSync Web.

Fixed issue

Issue Description
47076 The inSync administrators were unable to see the list of all the AD/LDAP mappings due to a pagination issue on the AD/LDAP Mappings page when the number of records increased beyond 100.

 

inSync Cloud Update on May 12, 2018

inSync Client 6.0.1 for Cloud

Druva is excited to announce the release of the inSync Client 6.0.1 for Cloud. In keeping with the high standards of the user and administrator experience, inSync Client 6.0.1 comes with a simplified, intuitive interface, redesigned workflows and other improvements which make the end user's experience seamless and easy.

To know more about these feature capabilities, see Release Notes for inSync Client 6.0.1.

You can opt to upgrade the inSync Clients to version 6.0.1 using either manual upgrade, bulk upgrade, or auto upgrade. To upgrade inSync Client on end-user devices, see inSync Client Upgrade.

inSync Cloud Enhancements

The following inSync Cloud enhancements are also GA, and work only with the inSync Client 6.0.1 for Cloud:

Regular Expressions support for endpoint devices
inSync administrators can now exercise more control over what endpoint data is being backed up by leveraging regular expressions (regex-based) exclusions for endpoint devices. For more information, see Excluding files and folders using regular expressions.

Integrated Mass Deployment v4 to replace devices at scale
inSync now provides administrators an easy way to manage the device replace activity at scale using the Integrated Mass Deployment version 4 (IMD v4) process. For more information, see Bulk replace devices using Integrated Mass Deployment version 4.

Quick Configuration of My Pictures, My Music, and My Videos through Profile
inSync administrators can now quickly configure My Pictures, My Music, and My Videos folders for backup on Windows devices from inSync Management Console > Profiles. For more information, see Configure folders for backup.

Capability to identify and manage devices with the same hostname
inSync now uses the device UUID and Serial Number as the unique identifier to identify and manage devices. This method of device identification ensures that the user devices with the same hostname are not deactivated or replaced while using IMD for deploying inSync Clients. For more information, see Allow users to activate inSync when device host name is same.

Enhanced configuration to restrict inSync activities on VPNs

inSync administrators can now block inSync backup and restore activities on VPNs by specifying the actual adapter name or device name. For more information, see Restrict data networks for device backups.

Capability to exclude Network Drive from backup

In addition to Windows devices, inSync administrators can now configure inSync to exclude network drives from backup on Mac devices, too. This capability is useful in cases where you do not want to backup network share folders. For more information, see Exclude Network Drive from backup.

Fixed issues

Issue Description
42452 The email alert notification for Low User Storage Available alert now includes the estimated usage details.
44531 Devices using Mac OS were deactivated after reboot when the home folder of the user was not in the format /Users/<username>, which is the default home path for Mac users.
47243 Device backups failed with sid error.
44110 Data compaction process failed for inSync Client users who had their data located on multiple storage.

Known issues

Issue Description
42219 Auto upgrade of inSync Client fails on a Mac device if the user home directory is renamed or changed after it is configured for backup.

inSync Cloud Update on Apr 28, 2018

The following new features are available with this Cloud update.

Enhancements

Improved inSync Client upgrade process

The new inSync Client Upgrade capabilities considerably reduce the administrator’s efforts and time taken to upgrade the inSync Client on multiple devices. The administrators can simply choose to keep the inSync Client up to date or manually upgrade their protected devices.

This allows the administrator the flexibility to upgrade selected or all devices to the latest General Availability (GA) or to the previous General Availability (GA) release version, or Early Access (EA) or Hotfix version available.

The methods to upgrade the inSync Client are:

On the inSync Management Console, navigate to the Client Upgrade page by clicking Manage > Deployments > Client Upgrade to enable an autoupgrade or perform a bulk upgrade or navigate to the Manage Devices page by clicking Data Sources > Devices to perform a manual upgrade.

For more information, see Upgrade the inSync Client on the user's device.

General Availability (GA) of Auto delete inactive devices option

The option to auto delete inactive devices is now GA and available to all customers.

inSync provides administrators the option to manage inactive devices through the inSync Management Console to:

  • Define the period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. See Inactive Devices Report section for more information.

UI Enhancement

In the inSync Management Console, the Mass Deployment tab under Settings icon new.png  > Settings is now renamed to Deployment

Settings UI update_new.png

Fixed issue

Issue Description
46129 inSync users using their UPN for authentication were not able to restore their Exchange Online data.

Known issue

Issue Description
47245 An administrator with View Only Admin role is able to edit the Client Upgrade settings in the inSync Management Console. 

inSync Cloud Update on Apr 14, 2018

The following new features are available with this Cloud update.

Enhancements

Support for the AWS Canada and AWS London regions

Druva has extended its availability of data protection, governance, and intelligence capabilities to the AWS Canada and AWS London regions. To subscribe to and configure the AWS Canada and AWS London regions as storage options for your organization, contact Druva support.

Fixed issues

Issue Description
47002 List of all the Exchange Online emails did not load due to a broken scrolling experience in inSync Web.
46241 Remote device replace using IMD failed for users who were associated with a profile, in which Allow users to edit privacy settings was enabled.  
46883 OneDrive backups failed with EUSERNOTFOUND error.
46897 Duplicate users were created due to a race condition.

inSync Cloud Update on Mar 31, 2018

The following new features are available with this Cloud update.

Enhancements

Updates to SharePoint Online

  • Auto-discovery of Site Collections
    inSync now provides the option to automatically discover new site collections added to the SharePoint Online setup of an organization. Office 365 administrators will no longer have to discover SharePoint site collections manually. The discovery process runs once every 24 hours. This setting is enabled by default. For more information, see Configure SharePoint for backup and restore.
  • Support for Team Sites
    inSync now supports backup and restore for Team Sites that are used by Office 365 Groups and Teams Web App within an Office 365 tenant. These sites are generally hidden from an IT administrator and as a result are missed out from the backup. The auto-discovery process ensures that these hidden sites are added to the SharePoint sites list in inSync. This support extends inSync's capability in protecting confidential and valuable business data present in Team Sites in SharePoint Online.
  • Global backup and data retention policies for Site Collections
    Routine data backup for Sharepoint Online Site Collections is imperative for the business as crucial data is being saved during the collaboration between the employees of an organization. To protect this data, inSync now enables administrators to define global data backup and retention policies that apply to all Site Collections within Sharepoint Online. inSync administrators also have the option to define custom policies for a site collection.

Fixed issues

Issue Description
46505 User Settings window under Manage Profiles > <Profile Name>, when zoomed in a browser caused UI misalignment.
44971  Users experienced slow restore speeds.

inSync Cloud Update on Mar 17, 2018

The following new features and enhancements work with only inSync Client 6.0 for Cloud. inSync Client 6.0 for Cloud is currently available in the Early Access Program. If your organization wants to participate in the Early Access Program, contact Druva Support.

Enhancements

Following new features and improvements are available with this Cloud update.

Regular Expressions support for endpoint devices
inSync administrators can now exercise more control over what endpoint data is being backed up by leveraging regular expressions (regex-based) exclusions for endpoint devices. For more information, see Excluding files and folders using regular expressions.

Integrated Mass Deployment v4 to replace devices at scale
inSync now provides administrators an easy way to manage the device replace activity at scale using the Integrated Mass Deployment version 4 (IMD v4) process. For more information, see Bulk replace devices using Integrated Mass Deployment version 4.

Quick Configuration of My Pictures, My Music, and My Videos through Profile
inSync administrators can now quickly configure My Pictures, My Music, and My Videos folders for backup on Windows devices from inSync Management Console > Profiles. For more information, see Configure folders for backup.

Capability to identify and manage devices with the same hostname
inSync now uses the device UUID and Serial Number as the unique identifier to identify and manage devices. This method of device identification ensures that the user devices with the same hostname are not deactivated or replaced while using IMD for deploying inSync Clients. For more information, see Allow users to activate inSync when device host name is same.

Enhanced configuration to restrict inSync activities on VPNs

inSync administrators can now block inSync backup and restore activities on VPNs by specifying the actual adapter name or device name. For more information, see Restrict data networks for device backups.

Capability to exclude Network Drive from backup

In addition to Windows devices, inSync administrators can now configure inSync to exclude network drives from backup on Mac devices, too. This capability is useful in cases where you do not want to backup network share folders. For more information, see Exclude Network Drive from backup.

Fixed issues

Issue Description
42452 The email alert notification for Low User Storage Available alert now includes the estimated usage details.
44531 Devices using Mac OS were deactivated after reboot when the home folder of the user was not in the format /Users/<username>, which is the default home path for Mac users.

Known issues

Issue Description
42219 Auto upgrade of inSync Client fails on a Mac device if the user home directory is renamed or changed after it is configured for backup.
46622 If an organization requires inSync Clients to connect to inSync Cloud using a proxy server, SSO login fails for a user if the SSO login page is configured to open within the inSync Client application.

To view the list of features and enhancements for inSync Client 6.0 for Cloud, see Release Notes for inSync Client 6.0 for Cloud.

inSync 5.9.5 CU20

The inSync Cloud update released on March 03, 2018 has minor bug fixes.

inSync GovCloud 5.9.5 CU10

The following enhancement is available for GovCloud customers with the March 03, 2018, GovCloud update:

Password workflow change

Adhering to the IA-5 guidelines for storing and transmitting user passwords, inSync GovCloud now mandates users and administrators to set their password during account activation. As a result of this change, inSync GovCloud users and administrators will no longer receive passwords in plain text format in their account invitation email. The account invitation email will now provide a link to set the password during account activation or password reset.

For more information, see:

inSync 5.9.5 CU19

The following enhancements are available with the February 17, 2018, cloud update.

Enhancements

Automate device replace using Integrated Mass Deployment version 4

inSync now provides administrators an easier way to manage the bulk device replace activity through the Integrated Mass Deployment version 4 (IMD v4) process. For more information, see IMD Version 4 FAQs.

 

This feature only works with inSync Client 6.0. inSync Client 6.0 is being made available to customers as Early Access (EA). To participate in the EA program, contact Druva Support.

UTF-8 support on inSync Cloud

inSync Cloud now supports emojis, special characters, and other symbols that are based on UTF-8 Unicode-based character encoding.

inSync 5.9.5 CU18

The inSync Cloud update released on February 03, 2018 has minor bug fixes.

inSync 5.9.5 CU17

The following enhancement is available with the January 20, 2018, cloud update:

Enhancement

Support for the AWS Mumbai region

Druva has extended its availability of data protection, governance, and intelligence capabilities to the AWS Mumbai region. To subscribe and configure the AWS Mumbai region as a storage option for your organization, contact Druva support.

inSync 5.9.5 CU16

The following enhancements are available with January 06, 2018, cloud update.

Enhancements

Updates to Exchange Online and Gmail restore

With this cloud update, inSync Client users can restore their data on Exchange Online and Gmail accounts using the inSync Web console. Previously, restore of Exchange Online and Gmail account data was restricted to organizations that had subscribed to inSync Elite (with Enterprise Search) edition.

If inSync Client users have enabled Data Privacy settings, the ONLY way to restore their data is through the inSync Web console. inSync administrators can continue to restore the data of users who have not enabled Data Privacy settings from the inSync Management Console.

For instructions on how to restore data using the inSync Web, see Restore data by using the inSync Web.

Note: This enhancement is an add-on to the email restore enhancements released with inSync Cloud Update 5.9.5 CU11.

Restrict inSync administrators from downloading User Authkeys

inSync now restricts administrators from downloading authentication keys for a user who has Data Privacy settings enabled. Administrators can no longer download User Authkeys and use it to activate inSync Client or access the data of users who have Data Privacy settings enabled.

Fixed Issues

  • 45571 - Search operation triggered in the Restore window of inSync Client failed with the error message - Operation failed.

inSync 5.9.5 CU15

The following enhancements are available with the December 23, 2017, cloud update.

Enhancements

Modify LDAP mapping
inSync administrators can now update the Filter Users criteria, which is used to filter and import users from the registered LDAP.

Based on the updated criteria:

  • New inSync user accounts are created for the imported users.
  • Existing inSync user accounts which do not belong to any LDAP mapping are preserved.

For more information, see Modify an LDAP Mapping.

Fixed Issues

  • 43634 - Fixed inconsistency in the Backup & Restore Status pie chart on the inSync Dashboard page, which wrongly displayed Backup Failed device count in case of failed backups.
  • 45104 - Fixed inconsistency in the count of actual number of enabled devices for backup on the inSync Dashboard page.

inSync 5.9.5 CU14

The following bug fixes are available with the December 09, 2017, cloud update.

Fixed Issues

  • 40590 - Files modified on inSync Share displayed wrong Last Modified time due to a time zone difference.
  • 44459 - inSync Client debug logs generated after a failed Exchange Online email backup contained contents of the email.
  • 44831 - Exchange Online email restores triggered from an older snapshot, restored emails with the latest timestamp if the email content had a colon (:) followed by the new line characters (\r or \n).

inSync 5.9.5 CU13

The following enhancements are available with the November 25, 2017, cloud update.

Enhancements

Live Activities page

The status of the in-progress backup and restore activities is now updated every 15 minutes on the inSync Management Console >  Live ActivitiesLive_activities.png page.

Fixed Issues

  • 42697 - Duplicate entries of restore activities were created on the Live Activities page.
  • 44784 - inSync failed to import AD users from an AD Mapping that filtered users based on a specific country.
  • 44991 - An Internal Error message was displayed when inSync administrators accessed the list of guest users.

inSync 5.9.5 CU12

The following enhancements are available with the November 11, 2017, cloud update.

Enhancements

Reports update

Druva has modified the date and time format in the HTML and CSV reports that you download from inSync Management Console. The format is changed from alphanumeric to numeric so that you can easily sort the report data by date and time. 

Email template change

Druva has enhanced the user experience of the email templates that are sent from inSync. Here is an example of the new user welcome email template:

download insync client welcome email.png

SharePoint Online update

Administrators can set the retention period to unlimited for the SharePoint Online backups. For more information see How to manage SharePoint Online for Office 365?

Support for High Sierra

inSync Clients installed on Mac OS 10.13 or later display High Sierra as the name of the device operating system.

 

inSync 5.9.5 CU11 Patch 1

The following updates are available with the November 4, 2017, cloud push patch.

Enhancements 

There are no new features or enhancements released with this cloud push patch.

Fixed Issue

45144 - WebDAV failed to recognize devices with a "/ " or a "," in the device name. 

inSync Client 5.9.5 Patch Update 3

The following updates are available with the inSync Client 5.9.5 patch release on October 28, 2017.

UI enhancements to the Specify Folder Filters page:

The list of excluded file paths is now also shown under the Include all files option.

client_ui_11.png                                    client_ui_22.png


Fixed issue

43173 - inSync Client displayed misconfigured folder alerts for the Microsoft Office applications that were not installed on the user device.

Action required: inSync administrator must upgrade inSync Client 5.9.5 to patch update 3 on user devices. For more information, see Upgrade inSync Client on user device.

For more information or upgrade assistance, contact Druva Support.

inSync 5.9.5 CU11

The following enhancements are available with the Cloud Update on October 28, 2017.

Enhancements

Updates to email restore

Enhancements to inSync support for Exchange Online(O365) and Gmail include:

  • Backup
    • Change tracking of emails in incremental backup in the event where emails are moved within the mailbox.
    • Incremental backups to capture deletion of email(s) from the mailbox.
  • Restore
    • View the emails (within a mailbox), calendars, and contacts, and selectively restore or download it.
  • Retention
    • Administrators can set the retention period for emails to enhance compliance requirements around retention.

Note: This feature is currently available only for new customers who onboard after 5.9.5 CU11. For existing customers, Druva will roll out a migration plan in the first quarter of 2018.

System and App settings backup (Persona backup)

  • Support for Microsoft Edge version 40 browser settings on Windows 10.
  • Support for Microsoft OneNote settings for Office 2010, 2013, and 2016.

For the complete list of supported System and App settings, see Supported system settings.

inSync 5.9.5 CU10

The following updates are available with the Cloud Update on October 14, 2017.

Enhancements

System and App settings backup (Persona backup)

  • inSync now backs up the browser settings for Mozilla Firefox version 55 on Windows devices. For the complete list of supported System and App settings, see Supported system settings.
  • Support for migration of non-mapi settings from Outlook 2013 to 2016.

Fixed Issues

  • 43157 - Improved the time required for backing up large Gmail accounts.
  • 44108 - During the Integrated mass deployment process, if a Cloud Apps account was already registered and enabled for backup for a user, inSync did not allow device activation even when the Activate only the first device for every user setting was enabled.
  • 44242 - Live Activities page took longer to load and it affected the browser performance when there were too many concurrent inSync activities.
  • 44253 - Issue with the migration of the following Trust Center settings from Microsoft Excel 2010 to 2016 as part of System and App settings backup:
    • Trusted Locations
    • Trusted Documents
    • Add-ins
    • ActiveX Settings
    • Macro Settings
    • External Content
  • 44672 - Scheduled backups failed with the error - Backup failed. Error: Server busy. (#100000050).
  • 44841 - WebDAV access failed for inSync administrators if their password contained a hyphen (-).

Previous Cloud Updates

For details about the previous Cloud updates, see Previous inSync Cloud Updates