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Druva Documentation

inSync Cloud Updates

inSync 5.9.5 CU10

The following updates are available with the Cloud Update on October 14, 2017.

Enhancements

System and App settings backup (Persona backup)

  • inSync now backs up the browser settings for Mozilla Firefox version 55 on Windows devices. For the complete list of supported System and App settings, see Supported system settings.
  • Support for migration of non-mapi settings from Outlook 2013 to 2016.non-mapi settings from Outlook 2013 to 2016.

Fixed Issues

  • 43157 - Improved the time required for backing up large Gmail accounts.
  • 44108 - During the Integrated mass deployment process, if a Cloud Apps account was already registered and enabled for backup for a user, inSync did not allow device activation even when the Activate only the first device for every user setting was enabled.
  • 44242 - Live Activities page took longer to load and it affected the browser performance when there were too many concurrent inSync activities.
  • 44253 - Issue with the migration of the following Trust Center settings from Microsoft Excel 2010 to 2016 as part of System and App settings backup:
    • Trusted Locations
    • Trusted Documents
    • Add-ins
    • ActiveX Settings
    • Macro Settings
    • External Content
  • 44672 - Scheduled backups failed with the error - Backup failed. Error: Server busy. (#100000050).
  • 44841 - WebDAV access failed for inSync administrators if their password contained a hyphen (-).

inSync 5.9.5 CU9

The following updates are available with the Cloud Update on September 30, 2017.

Enhancements

WebDAV access using an API token

inSync Cloud administrators can now access WebDAV using an inSync API token. Any cloud administrator can generate the API token and other Cloud administrators can use it to access WebDAV. For more information, see Access legal hold data using WebDAV.

Support for SharePoint Online on Microsoft Azure

In addition to Support for SharePoint Online on AWS, Druva has added support for Microsoft Azure to protect SharePoint Online data.

Enhancements to System and App settings backup (Persona backup)

inSync now backs up the browser settings for Google Chrome version 60 on Windows devices. For the complete list of supported System and App settings, see Supported system settings.

UI Updates

 The Access Token tab on the Settings page is renamed to inSync APIs tab.

settings_insync_api.png

Fixed Issues

  • 41725 - inSync now excludes temporary files and the following cache folders that are created by Chrome and Firefox browsers from backup.
    • jumpListCache, OfflineCache, and startupCache on Firefox browser.
    • Media Cache, CacheStorage, Application Cache, CacheWritableAdobeRoot, and GPUCache on Chrome browser.
  • 43794 -  inSync now excludes the following cache folder and files from Office 2013 and 2016 system settings backup:
    • Officefilecache folder
    • UccApi and etl log files for Lync

 

inSync 5.9.5 CU8

The following enhancements are available with the Cloud Update on September 16, 2017.

Enhancements

General Availability (GA) of inSync support for SharePoint Online

inSync support for SharePoint Online (for Office 365) is now GA and available to all our inSync Office 365 customers.

As an inSync Cloud administrator, you can configure inSync to protect and restore SharePoint Online site collections. The advantages of this offering include:

  • Customizable backup frequency - Enables inSync administrators to discover SharePoint Online sites and protect data as per their organization's Recovery Point objectives.
  • Flexible recovery location - Enables inSync administrators to restore SharePoint Online data to the original site or as a copy within site or simply download it.
  • On-demand restore - Enables inSync administrators to restore SharePoint Online data on demand.
  • Granular Restore capability- Provides inSync administrators an option to do a full site restore or an object level restore, making restores more efficient.

Action required for existing Office 365 customers

If you are an existing inSync O365 customer, perform the following steps to enable SharePoint Online backup,

  1. Re-configure inSync app for Office 365 through inSync Management Console. For detailed procedure, see How to reconfigure inSync with Office 365?
  2. Configure SharePoint Online for backup. For detailed procedure, see How to manage SharePoint Online for Office 365?

Action required for new Office 365 customers

If you are a new Office 365 customer, perform the following steps to enable SharePoint Online backup,

  1. Configure inSync to integrate with Office 365. For detailed procedure, see How to configure inSync with Office 365?
  2. Configure SharePoint Online for backup. For detailed procedure, see How to manage SharePoint Online for Office 365?

Note:

inSync administrators can configure SharePoint Online for backup from SharePoint tab under Data Sources > Cloud Apps > Office 365 in the inSync Management Console. If the SharePoint tab is not available, contact Druva Support to enable it.

Enhanced Alerts for Cloud Apps Status

Details column in Cloud Apps Status alert email now specifies the exact reason for backup disruption.


inSync 5.9.5 CU7

The following updates are available with the Cloud Push on September 02, 2017.

End of Support

In line with our regular email communication since the past few months, Druva has ended support for SSLv3SSLv3 and TLS 1.0.

Why is Druva making this change?

As you may be aware, SSLv3 and TLS 1.0 are now obsolete and known to have several security vulnerabilities. IETF, as well as several government agencies and global compliance regulations have mandated that SSLv3 and TLS 1.0 must not be used. In line with the best security practices, the latest inSync Clients use TLS 1.1 or higher for secure communication.

To always ensure confidentiality and integrity of customer data, Druva is ending support for SSLv3 and TLS 1.0 protocols.SSLv3 and TLS 1.0 protocols.

In addition, Druva is also taking this opportunity to upgrade the root certificates to one signed using a SHA-256 hash to ensure enhanced security. inSync Client, inSync Connector, and inSync CloudCache Server versions 5.8 and above have root certificates that use the SHA-256 hash.

What is the impact of this security enhancement?

  • inSync Clients lower than version 5.5 on Windows and Mac OS and inSync Clients lower than version 5.9 on Linux use SSLv3 and TLS 1.0 to communicate to the SSLv3 and TLS 1.0 to communicate to the inSync Cloud. These older inSync Client versions will no longer be able to connect to the inSync Cloud. It is mandatory to upgrade to the latest versions supported by Druva.
  • inSync Connector and inSync CloudCache Server versions lower than 5.8 will experience an outage if the newer trust store with a SHA-256 root certificate is not available. It is mandatory to upgrade to the latest versions supported by Druva.
  • inSync Mobile app for iOS, Android, and Windows also require a mandatory upgrade to the latest versions.

What action is required?

On Windows Devices:

  • Auto upgrade to inSync Client 5.9.5 from the inSync Management Console.
  • Or, manually upgrade to inSync Client 5.9.5.

On Mac devices:

Manually upgrade devices that are lower than 5.4.2 to inSync Client 5.9.5.

On Linux devices:

Manually upgrade devices that are on 5.8 or lower versions to inSync Client 5.9.

On iOS Devices:

Manually upgrade Druva inSync app to the latest version 4.4.2.

On Android devices:

  • Upgrade your Android OS version to 4.3 or later.
  • Manually upgrade Druva inSync app to the latest version 4.5.1.

The inSync Client upgrade is straightforward and has no negative effects for settings or the backup process. The entire upgrade process can be completed for each inSync Client in a few minutes.

Where can I access the upgrade matrix and supporting documentation?

You can access the upgrade matrix and other detailed information on the Druva Documentation Portal:
inSync Client Upgrade Kit
Download Links

How can I get more information?

As always, we appreciate your business and should you need any further assistance or have any queries, you can open a case with Support from support.druva.com.

As per Druva's end-of-life (EOL) policy, Druva discontinues versions of inSync Client that are more than 15 months old. To learn more click here.

Fixed Issues

  • 43334 - Fixed the inSync Client UI alignment issue that was observed with the Co-Branding feature.
  • 42186 - inSync users that belonged to a deleted AD group or Organizational Unit were not preserved automatically.

inSync 5.9.5 CU6CU6

The following inSync Cloud updates are available with Cloud Push on August 19, 2017.

Enhancements

Support for Shared Mailbox (for Office 365)

Druva has added support for backup of Shared Mailbox as part of Office 365 - Exchange Online backup. Each Shared Mailbox is treated as an Office 365 user in inSync and is licensed accordingly. For detailed instructions on configuring Shared Mailbox for backup, see Backup Exchange Online.

Enterprise Search support to restore SharePoint Online data

Druva has added Enterprise Search support to SharePoint Online - offered as part of Office 365 backup. Now, while downloading or restoring SharePoint Online data, inSync administrators can search for specific backed up files in a site using their metadata attributes. For more information on using Enterprise Search while restoring or downloading SharePoint Online data, see How to manage SharePoint Online for Office 365.

Note:

  • inSync support for SharePoint Online is currently under controlled availability. If your organization wants to use inSync for SharePoint Online, contact Druva Support.
  • If you are an existing customer, you must reconfigure Office 365 to enable SharePoint Online. To reconfigure your Office 365 see, Reconfigure Office 365.

Fixed Issue

  • 43548 - inSync marked mobile devices as inactive when they did not connect to inSync Cloud, even though the inSync administrator had disabled backup of mobile devices.

inSync 5.9.5 CU5

inSync Cloud update released on August 05, 2017 has minor bug fixes.


inSync Client 5.9.5 Patch Update 2

Druva has released inSync Client 5.9.5 patch update 2 for Windows OS on August 05, 2017, to address the issue related to future auto-upgrade from inSync Client 5.9.5 to newer versions.

Action required: inSync administrator should upgrade inSync Client 5.9.5 to patch update 2 on user devices. For more information on how to upgrade inSync Client through inSync Management Console, see Upgrade inSync Client on user device.

For more information or upgrade assistance, contact Druva Support.


inSync Client 5.9.5 Patch Update 1

Druva has released patch update 1 for inSync Client 5.9.5 on July 29, 2017.

Fixed Issue

  • 43852 - inSyncSyncerinSyncSyncer log file located in <program_data>\Druva\inSync4 directory on user device grew very large, affecting user device performance. 

Action required: inSync administrator should upgrade inSync Client 5.9.5 to patch update 1 on user devices. For more information on how to upgrade inSync Client through inSync Management Console, see Upgrade inSync Client on user device.

For more information or upgrade assistance, contact Druva Support.


inSync 5.9.5 CU4

The following inSync Cloud updates are available with the Cloud Push on July 22, 2017.

Enhancements

Enhanced Report APIs v2.0

For better consistency across Report APIs, inSync Report APIs v2.0 now provide you the following unique attributes,

  • user_id - Provides unique user id of a user in inSync.
  • device_id - Provides unique device id of a user device in inSync.

These attributes are added to the following Report APIs v2.0,

  • User List API (only user_id)
  • Device List API
  • Last Backup Details API
  • First Backup Details API
  • Share Details API (only user_id)
  • Restore Details API
  • Inactive Devices API

For the detailed list of attributes and their description, see List of Report APIs (v2).

View Last Backup Status for Users on Legal Hold
inSync Cloud and Legal administrators can now view the last backup status from the devices and cloud apps of users who are placed on legal hold. The last backup details now display the following information of the users placed on legal hold:

  • Device and Cloud App name
  • Device and App status
  • Date and time of last backup
  • Size of last backup
  • Size of total data backed up
  • Status of last backup

For more information, see View last backup details of users on legal hold.

Fixed Issues

  • 41710 - inSync administrators were redirected to inSync Web login page instead of inSync Management Console, even though SSO for users was disabled. 
  • 40800 - Customized alert message containing white spaces and new line characters had formatting related issues when delivered over email.

inSync GovCloud 5.9.5 CU3

The following inSync GovCloud update is available with the Cloud Push on July 15, 2017.

Updated System Use Notification

Druva has updated the System Use Notification displayed during login to comply with NIST 800-53 (Rev.4) AC-8 System Use Notification requirements. To successfully log in, inSync administrators and inSync users must read and accept the notification. 


inSync 5.9.5 CU3

The following inSync Cloud updates are available with the Cloud Push on July 08, 2017.

Enhancements

Microsoft Azure UK Region Support

inSync has added support for Azure UK regions for your data protection needs and offers you choice for data location preferences. For information about the features supported in the Azure UK regions, contact your Druva Sales representative or Druva Support.

inSync support for SharePoint Online (for Office 365)

inSync now supports SharePoint Online for Office 365. As an inSync cloud administrator, you can configure inSync to integrate with Office 365 for SharePoint. You can use SharePoint Online to create and manage site collections by adding a site collection manually or by discovering default sites through the inSync Management Console. For more information see How to manage SharePoint Online for Office 365.

Note:

  • inSync  support for SharePoint Online is currently under controlled availability. If your organization wants to use inSync for SharePoint Online, contact Druva Support.
  • If you are an existing customer, you must reconfigure Office 365 to enable SharePoint Online. To reconfigure your Office 365 see, Reconfigure Office 365.

Controlled Access to Device Tracking for Endpoints

inSync Cloud administrator can now control which administrator roles have the right to track the location of endpoints. inSync administrators can view and track the device location on the Map only if the Track device location right is assigned to their role. inSync Cloud administrator can assign this right by navigating to the Data Governance set of rights on the Manage Roles page in inSync Management Console. For more information, see Predefined roles and rights.

View Cloud Apps Backup Estimation and Progress Details

inSync administrators can now view the backup size and progress details of the ongoing Cloud App backups for OneDrive, Box, and Google Drive on the Live Activities page.

UI Enhancements

The Search functionality in the Governance menu is renamed to Enterprise Search

Fixed Issue

  • 39013 - In the Legal Hold Report, the Backup Data Size was displayed as zero (0) for a user if the backup cycle did not run after the user was put on legal hold. 

inSync GovCloud 5.9.5 CU2

End of Support

With the inSync GovCloud Update on June 17, 2017, Druva has discontinued support for the following:


inSync 5.9.5 CU2

The following inSync Cloud updates are available with the Cloud Push on June 10, 2017.

Enhancements

inSync Active Directory/LDAP Mapping Feature Enhancements

Capability to Change Priority of AD/LDAP Mappings

inSync administrators can now change the priority of AD/LDAP Mappings in inSync. By default, inSync assigns lowest priority to the latest AD/LDAP Mapping. If users belong to multiple AD/LDAP Mappings, an administrator can change the priority of the AD/LDAP Mapping to determine the Mapping that inSync will use to import the users. For more information, see Set Priority for AD/LDAP Mapping.

UI Updates

The following UI updates are made in inSync Management Console to consolidate AD/LDAP settings:

  • Renamed inSync AD/LDAP Connector to inSync Connector.
  • Renamed the AD/LDAP Accounts tab under > Settings to Connectors tab.

  • Renamed the following menu items under Manage > Deployments
    • From -> AD/LDAP Deployments To -> AD/LDAP
    • From -> Non AD/LDAP Deployments To -> Non AD/LDAP

  • Moved Registered AD/LDAP Accounts and AD/LDAP Settings from  > Settings > AD/LDAP Accounts tab to Manage > Deployments > AD/LDAP.

    Previous UI:

    Updated UI:

    Three new tabs are added under Manage > Deployments > AD/LDAP page.

    • Mappings tab - Displays the existing AD/LDAP Mappings in inSync. Provides an option to create new mapping, delete existing mappings, and manually import users from AD/LDAP.
    • Accounts tab - Displays list of already registered AD/LDAP Accounts. Provides an option to register new AD/LDAP account, modify details, and delete the already registered AD/LDAP accounts.
    • AD/LDAP Settings tab - Displays AD/LDAP Settings in the left pane and provides an option to edit them. Displays priority of AD/LDAP Mappings in the right pane and provides an option to change the priority.

    Settings under Mappings tab

    Settings under Accounts tab

    Settings under AD/LDAP Settings tab

    For more information on the settings, see Integrate your AD/LDAP with inSync Cloud.

New version of inSync Direct Download utility is now available

New version of inSync Direct Download utility is now available from the inSync Management Console with the following features and capabilities:Adminconsole}} with the following features and capabilities:

  • You can now provide the HTTPS proxy credentials along with the download command. For more information, see Download data using inSync Direct Download utility.
  • The file Creation, Last Modified, and Last Accessed time stamps are now retained after download.You can view the time stamps in their respective file properties.
  • inSync Direct Download utility now displays the following statistics at the end of data download:
    • Total downloaded files
    • Total downloaded data in bytes
    • Total download time in seconds
    • Download throughput

To download the new version of inSync Direct Download utility, refer the download procedure under Download data using inSync Direct Download utility

Automatically Delete Inactive Devices from inSync

inSync now provides administrators the option to manage inactive devices through the inSync Management Console:

  • Define the time period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. See Inactive Devices Report section for more information.

Restore enhancements

inSync now enables administrators and Client users to search for files to restore by using the metadata attributes of the file. For more details, see Search backed up data.

Fixed Issues

  • 40037 - After uploading the company logo in Settings > Co-Branding, the logo appeared distorted when viewed on the inSync Management Console.
  • 42727 - Google Drive backup failed with an Internal error.
  • 42456 -  Pie charts displayed on the following pages in inSync Management Console, did not match the color of legend for the pie chart.
    • Backup & Restore Status area on the Dashboard page
    • Backup Statistics area on the Backup Overview page
    • Backup Statistics area on the Profile Details page.
  • 42723 - Logs downloaded for Unusual data activity had formatting issues.

     

inSync 5.9.5 CU1

The following inSync Cloud updates are available with the Cloud Push on May 27, 2017.

Enhancements

There are no new features or enhancements released with this cloud update.

Fixed Issues

  • 41374 - When inSync Cloud administrator tried modifying other administrator's role, the time zone was also automatically reset.
  • 41005 - While using inSync Direct Download Utility to download data for users placed on legal hold, .pstpst files failed to download.
  • 41738 - An Internal Error message was displayed on inSync Web UI, caused due to database inconsistency.
  • 42425 - Integrated Mass Deployment process failed with "Requested AD/LDAP Mapping does not exist" error, due to failed comparison of User Name in Active Directory with cached credentials stored in inSync.
  • 42622 - inSync administrators trying to access LastBackupDetails Report API were displayed Permission Denied error.
  • 42619 - Office 365 backup failed as connection to the device dropped before completing the backup.

Known Issue

  • 42456 -  Pie charts displayed on the following pages in inSync Management Console, do not match the color of legend for the pie chart.
    • Backup & Restore Status area on the Dashboard page
    • Backup Statistics area on the Backup Overview page
    • Backup Statistics area on the Profile Details page.

 

inSync 5.9.5

inSync Client 5.9.5 for inSync Cloud

With a strong focus on reporting, troubleshooting, and ease of deployment, the following features are available with the inSync Client 5.9.5 for inSync Cloud released on May 13, 2017.

inSync Cloud updates 

Defensible Deletion

Added as an offering with inSync Governance, the Defensible Deletion capability enables inSync administrators to,

  • Delete emails and files that are malicious, sensitive, inappropriately available to some employees, or have little or no business value.
  • Provides reduced compliance risks, adherence to organizational security policies and reduced cost of data management.

For more information see, How do I resolve a compliance violation?

Support for Microsoft Office 2016 System Settings

Simplify device refresh with backup and restore of expanded system settings for Microsoft Office 2016 through inSync Client.

Exterro Connector for inSync

Exterro customers can now use Exterro's Exterro's inSync connector to place custodians on hold and ingest data for eDiscovery processing and review without manually creating legal holds within inSync. To learn more, download this white paper.

Enhanced Troubleshooting for Cloud Apps

After configuring a Cloud App for backup in the inSync Management Console, inSync administrators can now use the new Verify Configuration option to check whether the Cloud App is configured correctly. Configuration verification involves the following,

  • App authentication
  • User existence
  • User’s endpoints existence
  • User authentication

For more information, see  Verify Configuration.

inSync Client Updates for Administrators

Device Name Auto-update

inSync has simplified device management by making it easier to manage the device name in inSync Management Console. inSync will periodically check the hostname of the endpoint device being backed up and will automatically update the changes in the inSync Management Console.

Log Collection Automation

inSync has simplified the workflow to troubleshoot user reported issues. Now, inSync administrators can remotely enable the debug mode for inSync Client to collect all relevant logs, errors, and data points with an option to forward the collected logs to Druva Support.

For more information, see Troubleshooting mode for inSync Client on devices.

inSync Client Updates for End Users 

Capability to Protect Data on Old Device during Remote Device Replace

Now, for an inSync administrator-triggered remote replace and refresh of an endpoint device, an inSync Client user can add a new device while independently maintaining the old device. This will ensure the old device stays protected even after the new device is activated.

Restore Status Improvements during Device Replace

inSync Client now provides improved visibility in instances where files are not restored during device replacement operation. inSync Client displays missed file count and list to end users.

For more information see, Replace a device linked with your inSync account.

Support for Custom Office 2013 and Office 2016 Template Location

inSync extends support to backup Microsoft Office 2013 and Office 2016 user-configured custom template location for each Office Suite Application.

Enhanced messaging for Password Policy

inSync Client users will now see enhanced error messages related to the password policy that is enforced by the inSync administrators. Appropriate error message will appear on the inSync Client UI if passwords are not created as per the guidelines defined in the password policy.

inSync Client Updates for both - inSync Administrators and End Users 

Enhancements to Misconfigured Backup Folder Behavior

inSync now identifies all misconfigured folders in a backup cycle and lists all such folders on inSync Client UI and in the Misconfigured folder alert message that is sent to inSync administrators. To know what is a misconfigured backup folder, see inSync Client FAQs.

Support for Amazon WorkSpaces

inSync Administrators and inSync Client users can now leverage inSync’s backup and restore capability for Amazon WorkSpace data.

Deprecated Features 

There is no deprecated feature in inSync 5.9.5.

Fixed Issues 

Issue Description
40663 In case of inSync Client upgrade using the Integrated Mass Deployment process using the HEADLESS parameter, inSync Client icon was still visible in the system tray.

Known issues and workarounds 

Issues Description
39498

When you hover over an excluded folder in inSync Client for Linux OS, a blank tool tip is displayed instead of the message - Folder is excluded from backup.

Workaround: Change the desktop theme and then reopen the inSync Client window.

41683 Files deleted from storage continue to appear in the search results. 

40425

inSync Client installation fails on AWS WorkSpace hosted on Windows 10 OS if a user tries to install inSync Client by double-clicking the installer (.msi) file.

Workaround:

  1. Open a command prompt as an administrator on the Amazon WorkSpace.
  2. Change the directory to the location where inSync Client installer .msi file is saved.
    cd <absolute directory path to inSync Client installer .msi>
  3. Run the following command:
    msiexec.exe /qn /i <absolute directory path to inSync Client installer .msi> /L*V install.log
41116 inSync Client does not back up system settings on Amazon WorkSpaces.
41614 EUSERNOTFOUND is encountered if inSync fails to communicate with the APIs provided by cloud suites.

Revision Information   

Product Revision
inSync Client
  •  Windows: r57637
  • Mac: r57636
  • Linux: r51251
Note: Druva has not released a new version of the inSync Client for Linux with inSync 5.9.5. You can continue using inSync Client 5.9 for Linux with inSync Cloud 5.9.5.
inSync AD/LDAP Connector
  • Windows: r47343
inSync CloudCache Server
  • Windows: r47343

Download links to inSync Client 5.9.5 

To access the download links to the latest version of inSync Client, see Download Links.

For upgrading inSync Client on user devices, see Upgrade inSync Client on user device.

Release Announcements 

Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. You can subscribe to announcement emails and stay updated. To subscribe to the announcements, visit the Announcements page and click Subscribe.

Previous Cloud Updates

For details about the previous Cloud updates, see Previous inSync Cloud Updates