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Druva Documentation

inSync Cloud Updates

  • If you are an inSync GovCloud customer, see inSync GovCloud Updates.
  • Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. To subscribe to the announcements, visit the Announcements page and click Subscribe.

inSync Cloud Update on Apr 13, 2019

The following enhancements and fixed issues are available with this cloud update:

Enhancements

New and enhanced inSync APIs for obtaining user, endpoints, and legal hold Information

With this cloud update, we are pleased to roll-out new and enhanced APIs with a brand new developer portal to assist our customers interaction. Druva APIs are built around REST that enables customers to integrate applications and services of their choice with Druva products to gain benefits such as automated workflows and processes, build reports, and run analytics, and so on.

The following Druva inSync APIs are available with this Cloud update:

  • New User APIs to get user information
  • New Device APIs to get user endpoints information
  • Enhanced Legal Hold APIs v3 to manage legal hold policies and get the list of users on legal hold. In addition, we have added a new API to list legal hold policies associated with a user.

To enable and use APIs, see Integration with Druva APIs.

Detailed information is available at the Developer’s Documentation Portal -https://developers.druva.com.

Enhancements to inSync Compliance

The following enhancements are now available for inSync Compliance.

  • New inSync Compliance User Interface (UI) -  To enhance the customer experience in the categorization of compliance data, Druva has made the following updates to the inSync Compliance UI:
    • A new simplified view of the Compliance dashboard, file violations, and email violations.
    • Simplified navigation with tabs to view file and email violations categorized in Active, Resolved, and Quarantined states.
    • Enhanced filters to view violations based on the type of compliance policy.
    • Visual aid to quickly identify critical violations and users who are on Legal Hold.

 For detailed UI changes, see Enhanced inSync Compliance experience.

  • New Feature: Preview violations for sensitive data

inSync Compliance administrators can now see a preview of the violations reported for the sensitive data. The violated content is highlighted in bold to help you quickly view and locate the violation. By default, Druva inSync shows the preview of three occurrences of the violated text and gives you the option to view up to 15 such occurrences.

For more information, see Compliance page.

Enhanced user auto-deletion behavior for AD and LDAP

AD or LDAP managed users, which are preserved in the inSync Management Console are now auto-deleted as part of the AD/LDAP synchronization job instead of the auto-deletion job. The auto-deletion of preserved users is performed based on the Data Preservation settings defined in the profile associated with the user account in Druva inSync.

Earlier, inSync did not auto-delete eligible preserved users, which satisfied the Data Preservation criteria, but continued to exist in the AD and LDAP.

The users are now automatically deleted if the users are not part of any of the AD or LDAP mappings defined in Druva inSync and are preserved for the duration specified in the Data Preservation settings.

For more information, see Synchronize inSync users with your AD/LDAP.

Fixed Issue

Issue Description
51726 Fixed the SharePoint Online site collection backup failure alert email, that will now provide critical information related to the failure.

inSync Cloud Update on Mar 30, 2019

inSync Client for Cloud v6.2.0

Druva is happy to announce the availability of inSync Client for Cloud v6.2.0, which offers the following features:

  • Automatic proxy detection support through DHCP

  • Request user permission for full disk access on macOS Mojave

For more information, see Release Notes for inSync Client v6.2.0.

To auto-upgrade inSync Client to the latest version, see Auto-upgrade inSync Client.

inSync Cloud Enhancements

The following enhancements are available with this Cloud Update.

Automated User Management using SCIM

Druva announces the availability of Automated User Management using Secure Cross Identity Management (SCIM) 2.0.

As organizations adopt SaaS applications (like O365, GSuite, and so on) to address core business needs, Druva inSync simplifies the ability to manage application users with SCIM APIs.  Additionally, by leveraging open standards-based approach Druva provides customers with flexibility and choice in IdP solutions and also reduces the complexity, risk, and time to manage users.

Benefits of using SCIM in Druva inSync

  • Fully automated compared to a manual CSV-based user management

  • Consistent user creation and management of users not in AD or LDAP

  • Customers can leverage UPN in their IdP to identify and manage SaaS users

Core capabilities:

  1. Complete cloud-based user management

  2. Using open standards - SCIM 2.0

  3. Simple configuration

  4. Pre-built apps: Okta and Azure Active Directory Service through the respective marketplace

Druva inSync certified IdP Apps

Currently, Druva inSync certifies the following SCIM 2.0 compliant IdPs:

  • Okta

  • Microsoft Azure AD

Druva will provide certified solutions for other SCIM 2.0 compliant IdPs through its partnership program.

For more information, see Manage Users using SCIM.

Prevent unauthorized uninstallation of inSync Client

To better help inSync administrators secure the information on devices and reduce the risk of data loss, administrators can prevent end users from uninstalling inSync Client from their Windows devices. Administrators can configure this setting during the inSync Client installation, whereby, inSync Client won’t be listed in the Windows Search and Add or Remove Programs list. For more information, see Prohibit users from uninstalling inSync Client on Windows devices.

Support for this feature is available with inSync Client v6.2.0.

UI Update

Druva has updated the Manage > Deployments > AD/LDAP menu to Manage > Deployments > Users menu in inSync Management Console, to support SCIM based user deployment which is now available in addition to the AD/LDAP based user deployment.

new_menu_cloud.png

Fixed Issue

Issue Description
51833 Fixed the discrepancy between statistics displayed on the Data Activity Trend tab on the Manage Device page for a snapshot and the Unusual Data Activity snapshot logs downloaded from the inSync Management Console.

inSync Cloud Update on Mar 09, 2019

The following enhancement and fixed issues are available with this cloud update:

Enhancement

Google Drive native restore support

Druva inSync users and administrators can now directly restore Google Drive data back into Google Drive account.

Key benefits to users and administrators include the following: 

  • Reduce network costs: As the data is directly restored, the data does not have to traverse your organization's network.

  • Better user experience: inSync administrators and users no longer have to download the data on to their device before uploading it back to Google Drive.

  • Reduce risk: While in most cases inSync administrators or users might choose to replace the data directly, they also have the choice to restore the data as a copy. This helps avoid the chances of overwriting an existing version.

  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have a G Suite account.

  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information about the Google Drive native restore for inSync administrator, see How to restore G Suite data?

Action required for existing G Suite customers

For existing inSync G Suite customers, to utilize the native restore feature for Google Drive, inSync administrators must reconfigure the G Suite Org in the inSync Management Console. For instructions, see Re-configure G Suite.

Fixed Issues

Issue Description
51737

File deletion failed with 'Internal Error' when trying to resolve a compliance violation by deleting the file.

51502

During deployment, incorrect device count was displayed for users on the Users page.

51494

OneDrive restores failed with "Failed to establish a new connection: [Errno -2] Name or service not known" error if inSync administrators did not have OneDrive license enabled for their account. 

47845

Import and activation of inSync users failed with 'Could not find matching AD Mappings for user' error when using Integrated Mass Deployment (IMD).

inSync Cloud Update on Feb 23, 2019

The following enhancements and fixed issues are available with this cloud update:

Enhancements

Announcing a new version of inSync Connector - v6.1.1

The new version of inSync Connector v6.1.1 supports proxy configuration through the Web Proxy Autodiscovery (WPAD) URL. If you have a requirement wherein the inSync Connector must access the Internet through a proxy server, see Configure the inSync Connector article for the detailed procedure.

Changes to inSync Compliance policy templates and sensitive data

Druva has upgraded all the inSync Compliance policies that used the predefined templates and sensitive data types that were deprecated in October 2018 with the newly introduced predefined templates and sensitive data types. The new predefined compliance templates and sensitive data benefits the inSync Elite Plus customers as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.

For more information about this update, see Changes in inSync Compliance policy templates and sensitive data.

Enhancements to inSync for Salesforce

The following enhancements are made to improve the first backup activity and error reporting in inSync Management Console or inSync app for Salesforce:

  • Enhanced daily API quota calculation method -  inSync now automatically calculates and sets 10% of the Salesforce-assigned daily API quota if the calculated value is more than 15000. If the calculated value is less than 15000, inSync sets the daily API quota to 15000. For more information, see Configure Salesforce in inSync Management Console.
  • Enhanced error reporting of failed backup activities and current status of the inSync app for Salesforce
    • inSync displays an error message if any backup activity fails due to over-consumption of the daily API quota.
    • The current status of inSync app for Salesforce is updated to reflect any change due to the removal of the app or if the Salesforce organization is deleted from Salesforce.

Fixed Issues

Issue Description
51009 Users were auto-preserved after upgrading inSync Connector.
51090 Fixed pagination issue with the SharePoint Online site collection page.

inSync Cloud Update on Feb 09, 2019

The following enhancements are available with this cloud update.

Enhancements

Restore Salesforce Data and Metadata

Guarding Salesforce data against accidental deletions and malicious activity is a major concern for Salesforce administrators. In absence of an archival mechanism in Salesforce, a secure backup solution that can restore both data and metadata can prove vital in maintaining the business continuity of the organization. 

With Druva inSync, Salesforce Administrators can perform a complete restore of data and metadata directly from a snapshot with just a few clicks. Additionally, they can also perform a selective restore of specific data and metadata as required. For administrators that prefer to preview the data before executing a complete or selective restore, Druva inSync also provides a preview before restoring the Salesforce data.

For more information, see Restore Salesforce data from inSync app for Salesforce and Download Salesforce data from the inSync app for Salesforce.

UI Update

Druva has enhanced the inSync app for Salesforce to enable a complete restore of data and metadata. Also, the app UI has been enhanced to make it consistent with Salesforce App standards. For more information on the new UI changes, see UI enhancements in the inSync App for Salesforce.

inSync Cloud Update on Jan 26, 2019

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Cloud Apps: Increase in retention period for emails

Druva has increased the limit to retain emails backed up from a Cloud App account from 100 months to 250 months. By default, inSync retains the emails for 84 months. As an inSync administrator, you can increase the limit to 250 months if your organization requires longer data retention.  This enhancement benefits customers in highly regulated industries such as the construction industry, where they need to retain data of the preserved users for longer periods of time.

To update the retention settings for emails, see Configure the backup retention policy.

Restore Salesforce audit fields

inSync app for Salesforce now supports restore of the following audit fields:

  • CreatedByID
  • CreatedDate
  • LastModifiedbyID
  • LastModifiedDate

Salesforce administrators can restore the audit fields for specific objects once the Create Audit Fields setting is enabled.

For restore steps, see Restore Salesforce data from inSync app for Salesforce.

UI Updates

Enhanced inSync Management Console menu bar

Druva has enhanced the inSync Management Console menu bar to provide a seamless experience to the Druva administrators who manage different Druva products. Few options on the menu bar are reorganized and realigned for consistency. Here is a quick look at the update:

refreshed menu bar2.png

Introducing Global Navigation Panel

The Global Navigation Panel enables the administrators to navigate across different Druva product management consoles.

inSync Global Nav Panel GIF.gif

As a Druva Cloud administrator, you can access the following fields:

  • Manage Administrators - Create and manage Druva Cloud Administrator and Product administrators.
  • Druva Cloud Settings - Define global password policy, manage Single Sign-On settings and Geo-fencing settings.
  • Account Details - View license details and information about the data sources under protection.

For more information, see Introduction to Druva Cloud Platform Console.

Fixed Issues

Issue Description
50513 and 50512 Exchange Online and other Cloud Apps backup intermittently failed with the error - Internal Error!!. Please check logs for details.
49120

Subscribed alert notifications were not sent to the customers and AD/LDAP sync did not happen as per the defined schedule.

inSync Cloud Update on Jan 12, 2019

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Enhanced behavior for auto-deletion of inactive devices

Druva has enhanced the algorithm that is used to auto-delete inactive devices. inSync now deletes a maximum of 500 devices per day. 

The following rules now apply during the inactive device deletion process:  

  1. If the total number of devices marked for deletion is greater than 500, inSync will delete 500 devices in one day, and the remaining devices will be queued up for auto-deletion on the next day.
  2. If the total number of devices marked for deletion for the day is less than or equal to 500, then all the marked devices are deleted.

For more information, see Configure auto-delete of inactive devices in a profile.

Fixed Issues

Issue Description
50021 While restoring folders and files with the same name from a parent folder to the desktop or a custom location, inSync overwrote the folders and files with the same name and displayed only the last restored folder and file.

inSync Cloud Update on Dec 29, 2018

The following enhancement and fixed issues are available with this Cloud update:

Enhancement

Announcing support for Recoverable Items folder in Exchange Online

inSync administrators can now configure the Recoverable Items folder in Exchange Online for backup and protect the data that is accidentally deleted or removed due to malicious programs or unauthorized activities. To configure the Recoverable Items folder for backup, see How to back up Office 365 data? 

Fixed Issues

Issue Description
49185 Snapshots were not listed in the SharePoint site restore view in the inSync Management Console.
50342 Office 365: Exchange Online backup failed for users.

 

Alert! - End of Support for inSync Client v5.9.5

inSync Client v5.9.5 for Windows and macOS will reach its End of Support on January 01, 2019. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

inSync Cloud Update on Dec 08, 2018

The following enhancements, fixed issues, and known issue are available with this Cloud update:

Enhancements

Proactive Compliance enhancements

Define complex sensitive data rule types and violation life cycles

Use regular expressions to identify sensitive data
inSync administrators can now use regular expressions to define keywords that violate sensitive data policies of the organization. For more information, see Manage sensitive data.

Define search behavior to find violated files and emails using keywords

inSync administrators can choose if inSync should flag a violation if any of the keyword or sensitive data type is found in a document, or only if all the keywords or sensitive data types are found in a document. For more information, see Manage policy template.

Define schedules to manage violation lifecycles automatically
inSync administrators can now define a schedule to automatically resolve violations and archive resolved violations. For more information, see Modify Compliance Settings.

New administrator role, rights, and new reports

New Compliance administrator role and rights
inSync Cloud administrator can now create a new Compliance administrator who, by default, has access to all inSync Compliance features. Cloud administrators can assign Proactive Compliance rights to other inSync administrators allowing them to perform the following actions:

  • View violations and compliance settings
  • Manage violations
  • Manage compliance settings
  • Download backup and share data

For more information, see Create a Compliance administrator.

New reports to view the archived, non-compliance data
The following new reports help administrators to view the violations based on the keywords for a specific period.

  • Archived Non-Compliance File Report - This report provides information on archived violations reported for non-compliant files. For more information, see Archived Non-Compliance File Report.
  • Archived Non-Compliance Email Report - This report provides information on archived violations reported for non-compliant emails. For more information, see Archived Non-Compliance Email Report.

Enhanced inSync Client Restore User Interface

Druva is pleased to offer a new and intuitive User Interface (UI) for the data restore activity performed using the inSync Client. The new UI is available to users of inSync Client version 6.0.1 and later.

The key enhancements are as follows:

  • Snapshot listing 
    Enhanced Snapshots selection window that groups and displays all the available snapshots based on date and time.
  • Files and folder listing
    Enhanced tree view that lists the folders, sub-folders, and files, to quickly browse and select for restore.
  • Search results window
    Enables the selection of multiple files and folders for restore.
  • Select custom location
    Quickly browse and select a custom location on the device to restore the data.

To learn more about the enhancements, see inSync Client Restore User Interface Enhancements.

Fixed Issues

Issue Description
40491 inSync administrators were not able to download or restore files and folders using Internet Explorer in case the URL length of the selected path for restore was more than 2048 characters.
45533 Password expiry log was added to inSync logs even though the Password policy was not enabled in inSync.

Known Issue

Issue Description
49566 inSync displays incorrect file path in the Restore window for files backed up using the inSync Android app.

inSync Cloud Update on Nov 24, 2018

The following enhancements and fixed issues are available with this Cloud update:

Enhancement

Enterprise Search enhancements

Druva has made the following enhancements to Enterprise Search:

  • Enhanced user interface
    Druva is pleased to offer a new and intuitive user interface (UI) for Enterprise Search. The key enhancements are as follows:
    • Filters and search actions (such as Download and Load more) are now more prominent.
    • Filter option to narrow down search results by using the username or email address of users.
    • Real-time updates on search progress and search results.
      To learn more about the enhancements, see Enhanced inSync Enterprise Search experience.
  • Enterprise Search  for Legal administrators
    Legal administrators now have access to Enterprise Search to search, view, and download files and emails associated with legal holds and custodians (users). Enterprise Search reduces the time and effort it takes for Legal administrators to access the relevant data without having to depend on Cloud administrators. For more information, see Enterprise Search for Legal administrators.

Fixed Issues

Issue Description
48684 The User Details page (accessed using Users > {User name}) in the inSync Management Console is now improved to load faster to display user information.
49925 Subscribed inSync reports were not sent as per the defined schedule.

Alert! - End of Life for inSync Client v5.9

inSync Client v5.9 for Windows and macOS will reach its End of Life on December 01, 2018. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

Druva will continue to support the inSync Client v5.9 for Linux OS.

inSync Cloud Update on Nov 10, 2018

The following enhancement and fixed issue is available with this Cloud update:

Enhancement

Office 365 - Support for Contact Notes in Exchange Online

Druva inSync now automatically backs up the 'Notes' created for a Contact in Exchange Online.

Fixed Issue

Issue Description
49199 inSync failed to back up multiple occurrences of a Calendar event as part of Exchange Online backup.

inSync Cloud Update on Oct 27, 2018

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Cloud Key Management for Cloud Apps

Druva is pleased to introduce the integration with the highly secure and FIPS 140-2 validated AWS Key Management Service (KMS) for the data protection of the cloud applications namely Office 365, Box, and G-Suite. This feature offers the ekey management web service and thus eliminates the need to deploy the inSync Connector within the premise for cloud applications.  For more information, see Configure Cloud Key Management for Cloud Apps.

Support for Salesforce Files

In the Salesforce Lightning view, any attachment to an object is determined as a file and managed under 'Files'. Using Druva inSync for Salesforce app, Salesforce administrators can now back up, restore, and download documents that are attached to an object under the category 'Files'. For more information, see Druva inSync for Salesforce.

Fixed Issues

Issue Description
46576 inSync failed to honor the User Data Privacy settings and administrators had access to the user data even though the users had blocked access to their data.
48970 Exchange Online Backup failed with 'Backed Up with Errors'.
48919 inSync Restore Status alert email displayed an incorrect restore initiated date and time.

inSync Cloud Update on Oct 13, 2018

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Changes to inSync Compliance policy templates and sensitive data

Druva has changed some of the predefined inSync Compliance policy templates and sensitive data types with this cloud update. inSync Elite Plus customers will benefit from the updated predefined compliance templates and sensitive data as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.  With these changes, inSync ensures that administrators continue to have full visibility of risks associated with the end-user data in an accurate and transparent manner. For detailed information about the changes, see Changes in inSync Compliance policy templates and sensitive data.

Enhanced Live Activity page for Cloud Apps Activities

inSync administrators can now see the real time progress and status of the on-going scheduled and manually triggered backup activities for a configured Cloud App. inSync administrators can click on the Status column of an on-going Cloud App activity to view information like the actual number of files backed up, progress of the backup activity, and other details such as the actual path being backed up and status of the activity. For more information, see Live Activities page.

Fixed Issues

The following issue is fixed on inSync Cloud with this update:

Issue Description
49129 Druva Cloud administrator was not able to create a new administrator in the inSync Management Console.

Archived inSync Cloud Updates

For details about the archived inSync Cloud updates, see Archived inSync Cloud Updates.