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Druva Documentation

inSync Cloud Updates

  • If you are an inSync GovCloud customer, see inSync GovCloud Updates.
  • Druva regularly makes announcements of recent releases, upcoming major releases, and important feature updates on the Announcements page. To subscribe to the announcements, visit the Announcements page and click Subscribe.

inSync Client v6.5.0 for Cloud

Druva is happy to announce the availability of inSync Client for Cloud v6.5.0 on October 17, 2019.

With a focus on providing you with a seamless user experience and features that constantly deliver enhanced data protection, the inSync Client is now ready to serve you even better! Also, look for the new and vibrant Druva logo launcher.png to locate the inSync Client post-installation.

Let's walk you through the goodies that inSync Client 6.5.0 comes packed with!

Enhancements

The following enhancements are available with inSync Client 6.5.0:

Support for macOS Catalina 10.15

Already made a mind to upgrade to the latest version of macOS and thinking about data protection? Well, we have got you covered!

The inSync Client is designed to support and protect information on the new macOS Catalina (version 10.15) to deliver the familiar inSync endpoint protection you love, now for your Catalina adopters! 
See Support Matrix for the list of supported macOS versions.

Simplify inSync Client activation on macOS

To help new inSync users get started quickly, we have simplified the inSync Client activation process for macOS.

Administrators now have an option to build a custom installer package for MAC devices, with pre-configured activation parameters such as Cloud URL, auto-launch, and Proxy settings. Users can then easily activate inSync Client by just providing their login credentials. Simple, isn’t it?

To learn more, see customize inSync Client for Mac devices.

Changes to Druva inSync package structure on macOS

Matching the macOS standards, inSync Client is now displayed as a package in the Applications directory of macOS and not as a directory structure.

                                                       Screenshot 2019-10-17 at 4.57.39 PM.png

                         Before                                      Now

Improved remote device refresh

Next time you issue a new replacement device and ship it to the user with their data, you can rest assured that the data backed up on the old device during the transition period is available to users on their new replacement device.

Upon activation, inSync Client automatically restores the most recent data to the user’s new device.

To learn more, see remote device refresh using IMD.

Enhanced restore activity summary

It is now even simpler to monitor and track the restore activities on the inSync Management Console.

Multiple files that are selected for restore are unified and displayed as a single restore activity on the Restore Overview page. You can now also download the missed file logs for the restores that are completed with errors. 

popover.png

 

We have also added more features that are available to inSync Client users. To see the entire list, see Release Notes for inSync Client v6.5.0.

To auto-upgrade inSync Client to the latest version, see Auto-upgrade inSync Client.

Known Issues

Issue Description
INS-2933 inSync Client (all supported versions) installed on macOS Catalina (10.15) does not display the device location on the DLP summary section.

Deprecation Announcement

Operating system

  • inSync no longer supports macOS v10.10 and v10.11.

inSync Client documentation

  • Documentation for inSync Client for Cloud for v5.9.5 and earlier versions is now deprecated.

Revision Information 

Product Revision
inSync Client
  • Windows: r92641
  • Mac: r92641

Druva has not released a new version of inSync Client for Linux OS with inSync v6.5.0. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

inSync Cloud Update on Oct 05, 2019

The following enhancements are available with this cloud update:

Enhancements

Introducing new user experience for Legal Hold

The newly redesigned Legal Hold user interface provides inSync administrators with a modern, and intuitive experience for managing custodians and legal holds. Following are the key highlights of the new UI:

New Overview page
A new Legal Hold Overview page provides a quick summary of the Legal Holds, data associated with Legal Holds, and the custodians across your organization. For more information, see Legal Hold page.

overview with border.png

Simplified Legal Hold creation process
Legal Hold creation is now a 2-step process, instead of 3. While adding a custodian to a legal hold, inSync administrators can now search a custodian by name or email, thus eliminating the additional step of custodian validation. For more information, see Create a Legal Hold.

new legal hold type.png

Option to filter Legal Holds
The new Legal Hold listing page has options to filter Legal Holds by name, type, and custodian name. These help you to get to the required information faster and quicker. For more information, see Manage a Legal Hold policy.

search legal holds by name.gif

Capability to test violations on sample data for sensitive data and policy templates in inSync Compliance
 
Gone are the days when you had to wait for a backup cycle to check if inSync is flagging the expected violations. Now, you can test custom sensitive data and custom policy templates while creating them. 
test sensitive data.png

You can also validate predefined and existing custom sensitive data. For more information, see Test sensitive data.

For testing violations in policy templates, you can upload a file that contains sample violations and check the file to determine if the defined rules are working as desired. Instant evaluation saves you time and effort.
test policy template.png

Similarly, you can also validate predefined and existing custom templates. For more information, see Test template rules

Change user provisioning from AD/LDAP to SCIM and vice-versa

You now have the flexibility to change the user provisioning method from AD/LDAP to SCIM and vise versa, irrespective of the method chosen during the initial inSync configuration. With this flexibility, you can switch the user provisioning method based on your organizational requirements, without any data loss.

To change provisioning methods and know the benefits of SCIM provisioning, see:

Add co-branding in alert emails and customize support contact information

You can now extend the existing co-branding settings to the Alert email notifications sent out to users. As a result, your users feel assured that the alert email notifications sent to them are from an authorized source. 

We have also added more options to let inSync users contact your organization's support for any assistance.

The email sent to inSync users in case of configured alert events can now contain one of the following ways to contact your Internal Support:

  • A web link that redirects to your Support Portal.
  • An email address of the contact or support-alias to whom the users can send an email.
  • A phone client with the phone number of your Support Center.

Co-BrandEmail.png

For configuration steps, see Co-branding inSync.

inSync Cloud Update on Sep 07, 2019

The following API enhancements are available with this cloud update:

API Enhancements

Endpoint APIs

  • New ‘Upgrade inSync Client’ API

    We have added a new API - Upgrade inSync Client, which helps you to upgrade the inSync Client on the user devices to the latest available version.
     
  • Enhancements to ‘List all Endpoints’ API

    We have added the following query parameters to filter and list the devices -
    • userIDs: Get device details of users by specifying multiple User IDs.
    • deviceIDs: Filter list of devices by specifying multiple device IDs.
    • searchPrefixDeviceName: Filter list of devices by similar device name prefix.

User Management APIs

  • Enhancements to 'List all users' API

    We have introduced the following query parameters to filter and list the results -
    • userIDs: Filter list of users by specifying multiple User IDs.
    • searchPrefixEmailID: Filter list of users by similar email prefix.
    • searchPrefixUserName: Filter list of users by similar user name prefix.
       
  • Enhancements to 'Create a new user' API

    We have introduced the following additional parameters that you can configure while creating a new user in inSync -
    • quota: Specify the storage quota that should be allocated to the new user.
    • quotaUnit: Specify the storage unit for the quota value.

For more information, see API reference documentation on the Druva developer portal.

Customer action required - To start using the APIs, contact Druva Support.

inSync Cloud Update on Aug 24, 2019

The following enhancements are available with this cloud update:

Enhancements

Support for file deletion from Microsoft OneDrive and G-Drive

inSync administrators can now directly delete a non-compliant file residing on the end user's Cloud Apps account. With this support, the Proactive Compliance capability provides complete 360-degree protection against non-compliant files. For more information, see How do I resolve a compliance violation?

Customer action required: None

APIs to manage Device Mappings

inSync requires a device map CSV file to create a user-to-device mapping to perform the following:

  • Mass deployment of inSync Client in a non AD/LDAP environment
  • Bulk replacement of devices during device refresh
  • Deployment of inSync Client when using SCIM for user provisioning

The user-to-device mapping ensures controlled device and user activation of inSync Client and prevents the addition of rogue or unauthorized devices to inSync.

With this release, we have introduced the following APIs that help you automate the creation and deletion of Device Mappings without using a CSV file: 

  • Create device mapping: Enables you to create a device mapping in inSync without a CSV file.
  • List device mapping: Returns a list of device mappings created in inSync along with their respective mapping IDs.
  • Delete device mapping: Enables you to permanently delete the existing device mapping in inSync.

For more information, see API reference documentation on the Druva developer portal.

Customer action required - To start using the APIs, contact Druva Support.

inSync Cloud Update on Aug 10, 2019

The following enhancements are available with this cloud update:

API Enhancements

With this release, we have enhanced Druva inSync API offerings further by:

Profile Management APIs

The following APIs are now available to get details of the profiles configured in Druva inSync:

  • List all Profiles: Gets the list of profiles configured in inSync, along with their IDs. The profile IDs obtained using this API can be used to automate programs that require a profile list.
  • Get details of a Profile:  Gets the configuration details of a profile using ID. This API can be used to automate workflows that require details of an inSync profile.

More Endpoint APIs

The following additional APIs are now available to manage your user devices in Druva inSync:

  • Disable a Device: Enables you to disable a device in inSync. The backed up data is retained in inSync even as the device is disabled.
  • Delete a device: Enables you to delete a device from inSync. The device data also gets deleted and the device is removed from the inSync devices list.
  • Decommission a Device:  Enables you to erase all files that were configured for backup up from the user device. This API can be used to delete critical data from stolen or lost devices. 

Renamed nextPageToken parameter to pageToken and made non-mandatory

Earlier, Druva inSync used the nextPageToken parameter in a few APIs to identify and return a unique API response if a response contained paginated results. Also, it was mandatory to specify the nextPageToken parameter value in each API request.

To maintain consistency across all APIs, we have now renamed the nextPageToken parameter to pageToken parameter and also made it non-mandatory. The pageToken parameter is now required in a subsequent API request only if a response contains paginated results.

inSync will continue to support the nextPageToken parameter for APIs that are already being consumed by your programs. However, Druva recommends you to use the  pageToken parameter as the nextPageToken parameter will be gradually deemed obsolete.

For more information, see API reference documentation on the Druva developer portal.

Customer action required - To start using the APIs, contact Druva Support.

inSync Cloud Update on Jul 27, 2019

This release has minor bug fixes.

inSync Cloud Update on Jul 13, 2019

The following enhancements and fixed issues are available with this cloud update:

Enhancements

More APIs for you

We have added a couple of new APIs to help you manage users, especially with reference to lifecycle management:

  • Create new user accounts
  • Update user accounts
  • Reset user passwords
  • Delete user accounts

Complete details are available at the Druva Developer Portal.

Customer action required - To start using these new  APIs, contact Druva Support.

inSync Governance Enhancements

  • The Federated Search capabilities and the Indexing Status indicator enhancement are available to customers who on-boarded after July 13, 2019, with the inSync Elite Plus and Elite as licensed editions.
  • For our existing customers, we will introduce Federated  Search over the next few months. Druva will keep existing customers posted about the plan. 

Enterprise Search is now called Federated Search

The Enterprise Search that we offer is much more than the traditional keyword-based searchYou name it and we got it covered; Security, Legal, and Forensic teams with enhanced forensic investigative capabilities. Which is why to communicate the effective use of the search functionality and deliver a better value, we have renamed Enterprise Search to Federated Search.

For more information, see Introducing Federated Search.

Customer action required: None

Check the Indexing Progress 

You can now view indexing progress on the Governance > Federated Search page. This is a one-time activity and is displayed only when inSync starts indexing the backed up data. You get to check all these details for complete visibility of the data indexing:

  • The number of data sources that inSync has indexed out of the total number of available data sources. 
  • Time remaining to index the remaining data sources.
  • The number of data sources indexed out of the total number of available data sources for each data source type.

indexing indicator - Copy.png

For more information, see Federated Search for backed up data.

Customer action required: None

Team Drives is renamed to Shared Drives

Team Drives is now renamed to Shared Drives in the Druva inSync Management Console. 

This change will not have any impact on the existing functionality.

gsuite shared drives.png

Customer action required: None

Fixed Issues

Issue Description
54208, 54209 Fixed behavior where Exchange Online backups failed with Error: Internal Error. Backup failing for the same device with Malformed JSON error.

inSync Cloud Update on Jun 29, 2019

Enhancements

The following enhancements are released with this Cloud Update:

Added support for Exchange Online Notes and Tasks

As a Druva inSync administrator, you can now protect and recover Notes and Tasks within a user’s mailbox.

We have introduced this support to help you:

  • Expand the reach of your protected data with comprehensive Exchange Online data protection: inSync administrators are now ensured that all the apps, namely Mail, Calendar, Contacts, Notes, and Tasks are protected within the O365 Exchange Online Cloud Application.

  • Unlimited retention and business continuity: inSync administrators can retain Exchange Online Notes and Tasks data for an unlimited period. Recover Exchange Online Notes and Tasks data from any point in time snapshot.

  • Enable faster decision making with uninterrupted and secure access to data: Recover quickly from malicious attack or accidental deletion and restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information, see Configure inSync for Exchange Online.

Important:

Action required by existing Office 365 customers:

To start protecting Exchange Online Tasks, you must reconfigure the Office 365 app in the inSync Management Console. For more information, see Reconfigure Office 365.

Note: Exchange Online Notes are protected as a part of Mails which is why you don't need to take any action to be able to protect Notes.

Added support for G Suite Team Drives data
You can now protect G Suite’s Team Drives data that includes complete data, metadata backup, native restore, and data export.

As a G Suite administrator, you can now protect and natively restore any file, folder, or metadata of Team Drives and schedule backups or trigger on-demand backups with unlimited storage and retention. In addition, you can recover entire files and folders, with the hierarchy, for any Team Drives.  

We have introduced this support to help you with:

  • Comprehensive Data Protection of G Suite: inSync administrators are ensured of enterprise-grade data protection for key G Suite apps such as G Drive, Gmail, Calendars, Contacts and now Team Drives.
  • Unlimited retention and business continuity: InSync administrators can retain Team Drives data for an unlimited period and recover Team Drives data from any point in time snapshot.
  • Recovery from malicious attack or accidental deletion: inSync administrators can quickly restore Team Drives data directly from a backup copy in case of accidental deletions or malicious activities.

For more information, see Protect Google Team Drive data using Druva inSync.

Important:

  • This feature is currently available in select AWS regions. Contact your Druva Sales representative or Druva Support to know the availability or to request this feature in your AWS region.

  • Action required by existing G Suite customers - To configure Team Drives for protection, inSync administrators must reconfigure the G Suite app in the inSync Management Console. For more information, see Reconfigure G Suite.

Enhancements to inSync app for Salesforce

inSync app for Salesforce now provides enhanced user experience and increased visibility of an Org’s protected data.

The enhancements introduced in the app are as follows:

UI Enhancements Description
SFLastBackupStatus.png

Last Backup Status widget located on the inSync app for Salesforce now distinctly displays API Usage and the number of objects, records, and files backed up. The widget also displays the time of the next scheduled backup. For more information, see Last Backup Status section.

SFAccountDetails.png

Account Details tab on the app dashboard displays separate values for the total number of objects, records, and files backed up by inSync till date. For more information, see Account Details tab section.

SFAppSettings.png

Two new fields are available in the to the App Settings:

  • Timezone: This field is used to configure the timezone, either Administrator (local) time zone or UTC timezone. The activity time stamps and the snapshot time are shown according to the configured timezone.
  • Backup History Objects: You can save the storage space by disabling the backup of History Objects.

For more information, see App Settings tab section.

SFActivityStream.png

Activity Stream tab displays the email ID of the Salesforce Administrator when an activity (backup, restore, download, or configuration) is initiated manually. The tab also has a new activity type filter.

For more informaiton, see the Download activity logs section.

SFRestoreOptions.png

The Restore Options (in the restore process) now displays the dependencies between the fields being restored and their respective parent objects. This helps to ensure that the parent objects are present before performing the restore and avoids restore failure.

For more information, see the Compare and Restore section.

Important: Salesforce administrators must upgrade the inSync app for Salesforce to incorporate bug fixes and to enable the new features and UI changes on the app. For upgrade steps, see Upgrade the inSync app for Salesforce.

 

Enhancements to the Restore Overview Page

We have added the Restore Activity tab on the Restore Overview page to give you a view of all the restore jobs triggered in the past 60 days.

ReleaseNotes.png

We have also introduced a restore details pop-up which displays the status of the restore job, size of the data, and the number of files missing from the restore.

The enhancement helps you get:

  • A quick overview of all the restore jobs across the organization.

  • Quick access to the user and device details right from the restore overview page.

  • A quick glance of the restore jobs status.

For more information, see Restore overview page

Enhancements to the Manage Alerts page

inSync administrators can now quickly access the alert source like users, Cloud Apps, CloudCache Server, and inSync Connector by clicking the source name listed under the Sources column on the Manage Alerts page.

The alerts reduces time to resolution for inSync administrators with visibility of the source and eliminates multiple steps in the inSync Management Console to identify and resolve the issue.

For more information, see Manage Alerts.

image 6.png

Fixed Issues

Issue Description
43530 Improved the administrative activity logging experience to capture details about modifications made to Active Directory (AD) configuration.
54203 Fixed behavior where Exchange Online backups failed with Error: Internal Error. Backup failing for the same device with Malformed JSON error.

inSync Cloud Update on Jun 08, 2019

The following enhancements and fixed issues are available with this cloud update:

Enhancements

inSync Governance Enhancements

Search 2.0

Search 2.0 provides security, legal, and forensic administrators with an enhanced forensic investigative capabilities. This helps extend inSync Search beyond the traditional keyword based search.

Security, Legal, and Forensic teams using inSync can use Search 2.0 in the following use cases:

  • HR and Legal teams can investigate files and emails sent out by custodians to their personal email ID.

  • Security teams can search for files based on SHA1 value. This is ideal for identifying malware and ransomware files.

  • Forensic investigation teams can search by identifying files edited or email sent by a custodian during an investigative window.

  • Backup administrators can use search to find specific large file types (example, PST files) stored on an employee’s endpoint in case a user has reached its quota.

The following capabilities are also available with Search 2.0:

  • Search using one or more email or file metadata. Providing a file name or email subject is no longer necessary.

  • Search files stored on Sharepoint Online sites

  • Extended metadata support to search for files and emails

    • File Metadata

      1. Filename

      2. Extension

      3. Checksum

      4. Modified TIme

      5. Created Time

      6. File Size

    • Email Metadata

      1. Email Subject

      2. Email Recipients (from/to/cc/bcc)

      3. Email Receive Time

      4. Attachment Name

      5. Attachment Extension

      6. Attachment Checksum

      7. Attachment Size

  • Search 2.0 will be enabled for customers who are on-boarded after June 08, 2019 with inSync Elite Plus and Elite as licensed editions.

  • Existing customers will be seamlessly migrated to Search 2.0 over the next few months.

To know the availability of Search 2.0 in other regions and for more information see Search 2.0. For any queries, contact Druva Support.

Support for Cloud Apps file deletion using Search

inSync administrators can now search and delete non-compliant files from both, datasource and snapshot from the following Cloud Apps configured in Druva inSync:

  • Microsoft OneDrive

  • G-Drive

  • Box

For more information, see How to search backed up files.

inSync Compliance Enhancement

Support for whitelisting keywords in violations

To reduce the effort and time required to manage compliance violations, inSync Compliance administrators can now whitelist specific keywords that are not treated as compliance violations in their organization. 

For more information, see Modify Compliance Settings.

New inSync APIs - Events API and Storage APIs

Events API

Using the Events API, you can export events from inSync. This API capability helps organizations to:

  • Export all events related to data protection activities within inSync

  • Monitor the reported failures and take corrective actions

  • Detect malicious activity through IP address logging

  • Integrate the exported events and alerts with the third-party SIEM tool

Storage APIs

Using the Storage APIs, which also include CloudCache Server APIs, you can view the consumption of storage and CloudCache Servers and also filter users mapped to different storages using the User Management APIs.

For more information, see Druva Developer Portal.

UI Enhancement

Help Center

You can now access the product documentation through the Help Center help_badge.png located at the bottom-left corner on the inSync Management Console.

Fixed Issues

Issue Description
53293 Alerts were sent to administrators for inSync CloudCache Server in deleted state.
52812 inSync Cloud administrators were displayed 'Second cloud administrator not configured' prompt even when the second Cloud administrator was already created in the inSync Management Console.
52031 Fixed behavior where Exchange Online backups failed with Error:Internal error. Response Code: 5000 Text: Malformed Json Response from Server. (#100000001)

inSync Cloud Update on May 25, 2019

The following enhancements and fixed issue are available with this cloud update:

Enhancements

Gmail In-Place restore support

Many of our customers have expressed their preference to restore the data directly to the Gmail account. With this update, Druva inSync users and administrators can now do just that - directly restore Gmail data back into their Gmail account.

The key benefits of this support include:

  • Better user experience: inSync administrators and users can directly restore the data to their mailbox in the same hierarchy.
  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have a Gmail account.
  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information about the Gmail In-Place restore, see How to restore G Suite data?

Report subscription of non-administrators

You can now give non-administrator users in your organization access to inSync reports. You can subscribe these users in inSync so that they receive periodic reports.

For more information, see Reports.

Enhanced Live Activities page

We have added filters on the Live Activities page to help you monitor specific activities that satisfy the filter criteria. The new filters are as follows:

  • Activity types: View live activities based on the type of activity such as ongoing backup activities, ongoing restore activities, or view all the ongoing activities.
  • Data sources: View live activities for only specific data sources like devices or Cloud Apps like Exchange Online, or OneDrive, and so on.
  • Profiles: View on-going live activities only for specific profiles.

ActivitiesFilters.png

inSync administrators can use a combination of the filters to view the required live activities and take appropriate actions. For more information, see Live Activities.

Fixed Issue

Issue Description
51735 Scheduled backups were not triggered for Office 365 users. 

Alert! - End of Life for inSync Client v5.9.5

inSync Client v5.9.5 for Windows and macOS will reach its End of Life on June 01, 2019. Druva recommends its customers to upgrade the inSync Client on user devices to the latest version. For more information, see inSync Cloud support and EOL policies.

inSync Cloud Update on May 11, 2019

The following enhancements are available with this cloud update:

Enhancements

New alerts

Druva has added the following alerts to inform inSync administrators about the inSync Connector and inSync CloudCache Server connection status so that they can take immediate actions:

  • AD Connection Status - Alerts administrator if the inSync Connector is not connected to inSync Cloud.
  • Cache Server Connection Status - Alerts administrator if the inSync CloudCache Server is not connected to inSync Cloud.
  • AD/LDAP Authentication Failure - Alerts administrator if the credentials used to connect to inSync Connector are either invalid or expired.

For more information on the alerts and subscription settings, see Alerts.

Changes in scanning frequency for violations for inSync Compliance

Druva has updated the scanning frequency for violations in inSync Compliance to once a day instead of scanning it after every backup. inSync now scans the latest version of a file or email available in the day and reports the violations. 

This change in the scanning behavior reduces overhead on the Compliance administrators by requiring them to take action only on the latest version of a file or email backed up per day. For more information, see About inSync Compliance.

inSync Cloud Update on Apr 27, 2019

Patch update for inSync Client v6.2.0 for Cloud

To provide our customers with seamless and uninterrupted product experience, we have introduced the 6.2.0 Patch update over the inSync Client 6.2.0 for macOS. The following enhancements are available with this patch update:

Support for macOS 10.14.4

inSync Client v6.2.0 supports the latest macOS Mojave version 10.14.4.

Support to capture minor OS versions

inSync Client 6.2.0 for Cloud now records the minor versions of the macOS installed on the user devices. This helps inSync administrators to know the exact operating system on the devices and plan and push the inSync Client auto-upgrades accordingly.

 

  • If you have enabled inSync auto-upgrade feature, it is recommended that inSync administrators must push the inSync Client 6.2.0 Patch to the devices installed with inSync Client 6.2.0 and running on macOS X 10.14.4 for uninterrupted user experience.

  • Upgrade to inSync Client 6.1.1 is not supported on devices running on macOS X 10.14.4.

For more information, see Release Notes for inSync Client v6.2.0.

inSync Cloud Enhancements

The following enhancements and fixed issues are available with this cloud update:

Exchange Online In-Place restore support

To have flexibility in selecting the data restore location, many customers prefer to restore the data directly to the Exchange Online account. With this support, Druva inSync users and administrators can now directly restore Exchange Online data back into the user’s Exchange Online account.

Key benefits to the users and administrators include the following:

  • Better user experience: inSync administrators and users can directly restore the data to their mailbox in the same hierarchy.

  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have the Exchange Online account.

  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information about the Exchange Online in-place restore for inSync administrator, see Restore Exchange Online data.

Action required for existing Office 365 customers

Existing customers, to utilize the In-Place restore feature for Exchange Online, inSync administrators must reconfigure the Exchange Online Org in the inSync Management Console. For instructions, see Re-configure Office 365.

Option to disable Box notifications

Customers who have subscribed to Box notifications for data download activity in their account, receive email notifications even when Druva inSync downloads the user’s data as part of the scheduled or manually triggered data backup activity.

With this enhancement, customers who do not intend to receive these email notifications can now opt to stop receiving email notifications from Box when Druva inSync performs a data backup activity.

Action required for existing Box customers

For existing customers, inSync administrators must contact Druva Support to enable this feature, and then reconfigure Box in the inSync Management Console.

For more information, see Disable Box notifications.

Fixed Issue

Issue Description
49453 inSync Client auto-upgrade page now displays the latest version of the inSync Client available for auto-upgrade.

inSync Cloud Update on Apr 13, 2019

The following enhancements and fixed issues are available with this cloud update:

Enhancements

New and enhanced inSync APIs for obtaining user, endpoints, and legal hold Information

With this cloud update, we are pleased to roll-out new and enhanced APIs with a brand new developer portal to assist our customers interaction. Druva APIs are built around REST that enables customers to integrate applications and services of their choice with Druva products to gain benefits such as automated workflows and processes, build reports, and run analytics, and so on.

The following Druva inSync APIs are available with this Cloud update:

  • New User APIs to get user information
  • New Device APIs to get user endpoints information
  • Enhanced Legal Hold APIs v3 to manage legal hold policies and get the list of users on legal hold. In addition, we have added a new API to list legal hold policies associated with a user.

To enable and use APIs, see Integration with Druva APIs.

Detailed information is available at the Developer’s Documentation Portal -https://developer.druva.com.

Enhancements to inSync Compliance

The following enhancements are now available for inSync Compliance.

  • New inSync Compliance User Interface (UI) -  To enhance the customer experience in the categorization of compliance data, Druva has made the following updates to the inSync Compliance UI:
    • A new simplified view of the Compliance dashboard, file violations, and email violations.
    • Simplified navigation with tabs to view file and email violations categorized in Active, Resolved, and Quarantined states.
    • Enhanced filters to view violations based on the type of compliance policy.
    • Visual aid to quickly identify critical violations and users who are on Legal Hold.

 For detailed UI changes, see Enhanced inSync Compliance experience.

  • New Feature: Preview violations for sensitive data

inSync Compliance administrators can now see a preview of the violations reported for the sensitive data. The violated content is highlighted in bold to help you quickly view and locate the violation. By default, Druva inSync shows the preview of three occurrences of the violated text and gives you the option to view up to 15 such occurrences.

For more information, see Compliance page.

Enhanced user auto-deletion behavior for AD and LDAP

AD or LDAP managed users, which are preserved in the inSync Management Console are now auto-deleted as part of the AD/LDAP synchronization job instead of the auto-deletion job. The auto-deletion of preserved users is performed based on the Data Preservation settings defined in the profile associated with the user account in Druva inSync.

Earlier, inSync did not auto-delete eligible preserved users, which satisfied the Data Preservation criteria, but continued to exist in the AD and LDAP.

The users are now automatically deleted if the users are not part of any of the AD or LDAP mappings defined in Druva inSync and are preserved for the duration specified in the Data Preservation settings.

For more information, see Synchronize inSync users with your AD/LDAP.

Fixed Issue

Issue Description
51726 Fixed the SharePoint Online site collection backup failure alert email, that will now provide critical information related to the failure.

inSync Cloud Update on Mar 30, 2019

inSync Client for Cloud v6.2.0

Druva is happy to announce the availability of inSync Client for Cloud v6.2.0, which offers the following features:

  • Automatic proxy detection support through DHCP

  • Request user permission for full disk access on macOS Mojave

For more information, see Release Notes for inSync Client v6.2.0.

To auto-upgrade inSync Client to the latest version, see Auto-upgrade inSync Client.

inSync Cloud Enhancements

The following enhancements are available with this Cloud Update.

Automated User Management using SCIM

Druva announces the availability of Automated User Management using Secure Cross Identity Management (SCIM) 2.0.

As organizations adopt SaaS applications (like O365, GSuite, and so on) to address core business needs, Druva inSync simplifies the ability to manage application users with SCIM APIs.  Additionally, by leveraging open standards-based approach Druva provides customers with flexibility and choice in IdP solutions and also reduces the complexity, risk, and time to manage users.

Benefits of using SCIM in Druva inSync

  • Fully automated compared to a manual CSV-based user management

  • Consistent user creation and management of users not in AD or LDAP

  • Customers can leverage UPN in their IdP to identify and manage SaaS users

Core capabilities:

  1. Complete cloud-based user management

  2. Using open standards - SCIM 2.0

  3. Simple configuration

  4. Pre-built apps: Okta and Azure Active Directory Service through the respective marketplace

Druva inSync certified IdP Apps

Currently, Druva inSync certifies the following SCIM 2.0 compliant IdPs:

  • Okta

  • Microsoft Azure AD

Druva will provide certified solutions for other SCIM 2.0 compliant IdPs through its partnership program.

For more information, see Manage Users using SCIM.

Prevent unauthorized uninstallation of inSync Client

To better help inSync administrators secure the information on devices and reduce the risk of data loss, administrators can prevent end users from uninstalling inSync Client from their Windows devices. Administrators can configure this setting during the inSync Client installation, whereby, inSync Client won’t be listed in the Windows Search and Add or Remove Programs list. For more information, see Prohibit users from uninstalling inSync Client on Windows devices.

Support for this feature is available with inSync Client v6.2.0.

UI Update

Druva has updated the Manage > Deployments > AD/LDAP menu to Manage > Deployments > Users menu in inSync Management Console, to support SCIM based user deployment which is now available in addition to the AD/LDAP based user deployment.

new_menu_cloud.png

Fixed Issue

Issue Description
51833 Fixed the discrepancy between statistics displayed on the Data Activity Trend tab on the Manage Device page for a snapshot and the Unusual Data Activity snapshot logs downloaded from the inSync Management Console.

inSync Cloud Update on Mar 09, 2019

The following enhancement and fixed issues are available with this cloud update:

Enhancement

Google Drive native restore support

Druva inSync users and administrators can now directly restore Google Drive data back into Google Drive account.

Key benefits to users and administrators include the following: 

  • Reduce network costs: As the data is directly restored, the data does not have to traverse your organization's network.

  • Better user experience: inSync administrators and users no longer have to download the data on to their device before uploading it back to Google Drive.

  • Reduce risk: While in most cases inSync administrators or users might choose to replace the data directly, they also have the choice to restore the data as a copy. This helps avoid the chances of overwriting an existing version.

  • Unlimited retention and business continuity: inSync administrators can restore data from any point in time and even from users who no longer have a G Suite account.

  • Recover from malicious attack or accidental deletion: Quickly restore users’ data directly from a backup copy in case of accidental deletion or malicious activities.

For more information about the Google Drive native restore for inSync administrator, see How to restore G Suite data?

Action required for existing G Suite customers

For existing inSync G Suite customers, to utilize the native restore feature for Google Drive, inSync administrators must reconfigure the G Suite Org in the inSync Management Console. For instructions, see Re-configure G Suite.

Fixed Issues

Issue Description
51737

File deletion failed with 'Internal Error' when trying to resolve a compliance violation by deleting the file.

51502

During deployment, incorrect device count was displayed for users on the Users page.

51494

OneDrive restores failed with "Failed to establish a new connection: [Errno -2] Name or service not known" error if inSync administrators did not have OneDrive license enabled for their account. 

47845

Import and activation of inSync users failed with 'Could not find matching AD Mappings for user' error when using Integrated Mass Deployment (IMD).

inSync Cloud Update on Feb 23, 2019

The following enhancements and fixed issues are available with this cloud update:

Enhancements

Announcing a new version of inSync Connector - v6.1.1

The new version of inSync Connector v6.1.1 supports proxy configuration through the Web Proxy Autodiscovery (WPAD) URL. If you have a requirement wherein the inSync Connector must access the Internet through a proxy server, see Configure the inSync Connector article for the detailed procedure.

Changes to inSync Compliance policy templates and sensitive data

Druva has upgraded all the inSync Compliance policies that used the predefined templates and sensitive data types that were deprecated in October 2018 with the newly introduced predefined templates and sensitive data types. The new predefined compliance templates and sensitive data benefits the inSync Elite Plus customers as they are stronger and more accurate at identifying Credit Card and HIPAA sensitive data violations.

For more information about this update, see Changes in inSync Compliance policy templates and sensitive data.

Enhancements to inSync for Salesforce

The following enhancements are made to improve the first backup activity and error reporting in inSync Management Console or inSync app for Salesforce:

  • Enhanced daily API quota calculation method -  inSync now automatically calculates and sets 10% of the Salesforce-assigned daily API quota if the calculated value is more than 15000. If the calculated value is less than 15000, inSync sets the daily API quota to 15000. For more information, see Configure Salesforce in inSync Management Console.
  • Enhanced error reporting of failed backup activities and current status of the inSync app for Salesforce
    • inSync displays an error message if any backup activity fails due to over-consumption of the daily API quota.
    • The current status of inSync app for Salesforce is updated to reflect any change due to the removal of the app or if the Salesforce organization is deleted from Salesforce.

Fixed Issues

Issue Description
51009 Users were auto-preserved after upgrading inSync Connector.
51090 Fixed pagination issue with the SharePoint Online site collection page.

inSync Cloud Update on Feb 09, 2019

The following enhancements are available with this cloud update.

Enhancements

Restore Salesforce Data and Metadata

Guarding Salesforce data against accidental deletions and malicious activity is a major concern for Salesforce administrators. In absence of an archival mechanism in Salesforce, a secure backup solution that can restore both data and metadata can prove vital in maintaining the business continuity of the organization. 

With Druva inSync, Salesforce Administrators can perform a complete restore of data and metadata directly from a snapshot with just a few clicks. Additionally, they can also perform a selective restore of specific data and metadata as required. For administrators that prefer to preview the data before executing a complete or selective restore, Druva inSync also provides a preview before restoring the Salesforce data.

For more information, see Restore Salesforce data from inSync app for Salesforce and Download Salesforce data from the inSync app for Salesforce.

UI Update

Druva has enhanced the inSync app for Salesforce to enable a complete restore of data and metadata. Also, the app UI has been enhanced to make it consistent with Salesforce App standards. For more information on the new UI changes, see UI enhancements in the inSync App for Salesforce.

inSync Cloud Update on Jan 26, 2019

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Cloud Apps: Increase in retention period for emails

Druva has increased the limit to retain emails backed up from a Cloud App account from 100 months to 250 months. By default, inSync retains the emails for 84 months. As an inSync administrator, you can increase the limit to 250 months if your organization requires longer data retention.  This enhancement benefits customers in highly regulated industries such as the construction industry, where they need to retain data of the preserved users for longer periods of time.

To update the retention settings for emails, see Configure the backup retention policy.

Restore Salesforce audit fields

inSync app for Salesforce now supports restore of the following audit fields:

  • CreatedByID
  • CreatedDate
  • LastModifiedbyID
  • LastModifiedDate

Salesforce administrators can restore the audit fields for specific objects once the Create Audit Fields setting is enabled.

For restore steps, see Restore Salesforce data from inSync app for Salesforce.

UI Updates

Enhanced inSync Management Console menu bar

Druva has enhanced the inSync Management Console menu bar to provide a seamless experience to the Druva administrators who manage different Druva products. Few options on the menu bar are reorganized and realigned for consistency. Here is a quick look at the update:

refreshed menu bar2.png

Introducing Global Navigation Panel

The Global Navigation Panel enables the administrators to navigate across different Druva product management consoles.

inSync Global Nav Panel GIF.gif

As a Druva Cloud administrator, you can access the following fields:

  • Manage Administrators - Create and manage Druva Cloud Administrator and Product administrators.
  • Druva Cloud Settings - Define global password policy, manage Single Sign-On settings and Geo-fencing settings.
  • Account Details - View license details and information about the data sources under protection.

For more information, see Introduction to Druva Cloud Platform Console.

Fixed Issues

Issue Description
50513 and 50512 Exchange Online and other Cloud Apps backup intermittently failed with the error - Internal Error!!. Please check logs for details.
49120

Subscribed alert notifications were not sent to the customers and AD/LDAP sync did not happen as per the defined schedule.

inSync Cloud Update on Jan 12, 2019

The following enhancements and fixed issues are available with this Cloud update:

Enhancements

Enhanced behavior for auto-deletion of inactive devices

Druva has enhanced the algorithm that is used to auto-delete inactive devices. inSync now deletes a maximum of 500 devices per day. 

The following rules now apply during the inactive device deletion process:  

  1. If the total number of devices marked for deletion is greater than 500, inSync will delete 500 devices in one day, and the remaining devices will be queued up for auto-deletion on the next day.
  2. If the total number of devices marked for deletion for the day is less than or equal to 500, then all the marked devices are deleted.

For more information, see Configure auto-delete of inactive devices in a profile.

Fixed Issues

Issue Description
50021 While restoring folders and files with the same name from a parent folder to the desktop or a custom location, inSync overwrote the folders and files with the same name and displayed only the last restored folder and file.

Archived inSync Cloud Updates

For details about the archived inSync Cloud updates, see Archived inSync Cloud Updates.